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US roaming data not working

Gjyoon
Great Neighbour / Super Voisin

Hi,

I bought this US roaming add on with unlimited text , call and 250MB data. On the first day, data worked well. I got a text from Public Mobile that I used most of my data already. Then data stopped working. I checked my account and it showed I still had plenty left but still purchased another 1GB of data. Data still doesn't work. Any idea how I can fix this?

 

Thank you

3 REPLIES 3

Luddite
Oracle
Oracle

@Gjyoon Data still doesn't work. Any idea how I can fix this?

 

Too late for troubleshooting but if you tried both T-Mobile and AT&T without success request a rebate. Since time is not critical it's less aggro to just send a private message to the CSAs. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

DennyCrane
Model Citizen / Citoyen Modèle

You've probably used all your data but the website is showing you a cached image of your remaining data. Try logging in in Ignognito mode to see your actual remaining data. It doesn't take long to blow through 250MB.

hairbag1
Mayor / Maire

Log in to your account /  Plan and Add-ons /  Add on Usage....and click the refresh icon on lower right side of screen.

It should show you how much Roaming Data is available to you currently.

 

plan.jpg