can't sign in

[Duarte]

It won't recognize my account info. I know it recognizes my email because it allows me to reset my password but then when I enter both it says there is an error.

[Meow]

Don't change passwords too often. System has to 'realize' you did change passwords and to start using new one.

Wait 15-20 minutes after changing passwords.

But if you cannot log in at all (after so many pass changes) contact agent to reset it for you.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[HALIMACS]

This may or may not be the issue, @Duarte , however something I've noticed just yesterday with mobile log ins.

Up until then, when I logged in with mobile, I allowed the login page to use 'stored' credentials and then I manually tapped "Log in" button.   This always led to an error messaging (page expired...)  which could not be corrected by any means of clearing cache/cookies/incognito.

I realized that I need not tap the "Log in" button, and to just allow the remembered credentials to populate the fields and then the log in page will automatically attempt login.

By me tapping the login button at the same time the site was automatically trying to log in, it caused the login failure.

Hopefully this helps others with the same experience!!!

[softech · Accepted solution]

@Duarte   It could be just cache issue.  Try once more time using Incognito mode to logon with your password you just reset to .  

if it still fails, PM Support is your friend, open ticket with them and have them to reset the password one more time (but please also use Incognito mode to login My Account after)

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there