added funds to my account by mistake, refund it

[RezaNB]

hi, I wrongly added funds to my account, I request refund it to my card please. thank you

[softech]

HI @RezaNB   

As the amount is not small, open ticket with PM Support as advised by @HALIMACS , ask sincerely and maybe PM Support will make an exception.  Good Luck 

[RezaNB]

no, I don't want to keep for next. it is $120. refund it please.

[dust2dust]

Do you intend to keep using Public as your service provider for the next while? How much money did you put in?

The problem is that refunds take a while to finally get back to your card. So as suggested, just leave the money there for your next renewal. But I ask the questions to find out your future needs.

[RezaNB]

I myself wrongly added funds to my account not system! therefor I insist refund. please help me.

[softech]

@RezaNB   PM is a prepaid provider and do not offer refund if it was not charged by the system by mistakes

As long as you see the extra you paid showing as Available Fund, just leave it there and it will be used towards next renewal.

[HALIMACS · Accepted solution]

@RezaNB 

By the time Public Mobile issues a refund, if they even will, it will exceed the period by which the money would likely have been used on your next renewal.

If you are talking about a very large amount, it may be worth contacting them.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.