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no service

tophat
Great Neighbour / Super Voisin

My phone was to be activated on Monday but six number code will not be accepted! please explain why I do not have service yet! must be your mistake with wrong code. I have checked the email repeatedly but code is erased as soon as typed in! Not impressed by no service so far

3 REPLIES 3


@BKNS27 wrote:

@tophat 

Did you port your old number to PM or did you pick a new number?

Try rebooting the phone by powering off the phone by holding down the power button and power off then back on.


Whether the customer ported a number doesn't play a a part with the customer not having service.  Even if the number porting has not been completed (or failed), there should still be Public Mobile (outgoing) service.

BKNS27
Mayor / Maire

@tophat 

Did you port your old number to PM or did you pick a new number?

Try rebooting the phone by powering off the phone by holding down the power button and power off then back on.

dabr
Mayor / Maire

@tophat   You'll need to submit a ticket via chatbot and ask customer support for assistance here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If unable to submit a ticket then you can send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437