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Add on not working

dillonbetts
Great Neighbour / Super Voisin

I purchased add on and was charged for it. However now, it says I have no active add ons and no available funds. Anybody know why the add ons aren't showing up?

 

3 REPLIES 3

walker1
Mayor / Maire

@dillonbetts 

Your probably looking at old cached information.  Try logging into your account using a different browser in incognito mode.   Maybe try logging into your account using a computer or laptop instead of your mobile phone.

dillonbetts
Great Neighbour / Super Voisin

Cleared cache and went incognito and it worked!  Cheers!

JK8
Mayor / Maire

@dillonbetts 

 

Can you log in again but clear your browser cache and go incognito. Also click on the spinner icon to refresh.

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