Sim activated but its not working

[nikki2000]

Hi, I activated PM sim. Them put it in phone. No signal. Set the APN setting. Got the signal. Also 4G data indication off & on (Like flickering - on for one second then off for several seconds.) If try to phone some number it does not dial. Try to text, text does not go through. Tried to call this new PM number from my other phone, no call go through.

Can any one help me? Please.

[softech]

@nikki2000   did you ever use this phone on another Canadian provider? or you just got it ?

do you have another phone to test the PM sim card ?

Any error on the phone status bar?  SIM not provisioned?  NO SIM ?  NO Network?

If the sim card does not work on another phone, too, it is very likely your PM sim card was not provisioned properly   It is an easy fix  on PM side, you just need to open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[will13am]

@nikki2000 , it seems like you have an unstable connection.  Are you in a rural setting where the local tower might be far away?  If this is a city setting, I am wondering if there is an issue with the phone.  The fact that you are getting a 4G indication would suggest there is nothing wrong with the activation.  

[JK8 · Accepted solution]

---

@nikki2000 wrote:

Did all you mentioned above

---

Could be a provisioning issue.

You can try contacting an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

[nikki2000]

Did all you mentioned above. Tried in another phone, which already using PM sim and that is working fine. When I insert this newly activated sim, not working

[JK8]

@nikki2000 

Can you try rebooting, resetting network settings or reinstalling SIM card.

Is your phone unlocked? Have you tried your sim in another unlocked phone?