Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
From my new account, I see pre-authorized payment instead of autopay. Just wondering if you offer recurring bill payments on Visa cards when I switch back to visa card for me to get visa card pre- authorized recurring bill payment rewards?
HelloI am unable to get into site to pay my bill.I get as far as the verification code which I receive via email but when I return to the site I am left in a circle to start the process all over.
Is there a way to upgrade my current plan to 4G without losing my existing plan features?
Why do calls keep failing after 3 or 4 min?? I tried fixing the issue, turning airplane mode ON/OFF, checking the SIM card, and resetting network on my iPhone, but nothing has worked so far.
Hello, I am travelling to the US this weekend and I was wondering if I could use the 500 mins one-time Int'l LD bonus that I have on my account to make and receive calls while I am there or do I need to get a roaming package? Thanks
I have been a customer now for over a year and still paying 23.10 a month. I should be paying a dollar less now.Monique
When I enter my login info, the page just reloads back to the sign in page. Was able to log in last week, but now, nothing I do (clearing history/cookies, changing password, etc.) seems to work. Assistance would really be appreciated!
For a couple days now, I'm unable to receive photos texted to me from various Apple users (phone & ipad). I receive the text saying to download the text...click on it....unable to download. Then I receive this text multiple times because it's trying ...
How do I update the e-mail address on "My Account"
Hi, I ordered a US 1 Gig July 17, 2022 but I see that there is 0% use. I no longer need this for US travel and I would like to please ask for a refund or can this be converted to a Can 1 Gig add on? Thank you
so if I order the USA data add on it will start automatically unlike the old system where you put in a start date in, if I remember correctly
The email that I use is no longer active and there is no change email option. I cannot login to my Account and pay for my plan. Is there anything that I can do?
My cycle plan is July 20 - August 19, and I have 1G at 3G Speed. However, today is July 21 and I have not used much data on July 20, but it shows that I used all my data for this cycle. Can somebody help please?
My billing date is the 21st of the month. My payments have gone through every month with no issue, including today’s payment. On July 15th however an extra payment of double my monthly amount was taken from my Visa. Also when i log in to the self ser...
I payed for a different plan at the renewal date. I was charged the new plan rate (which was more than previous plan). At renewal date, the plan continued to be 3G (instead of the new 4G) as well as data usage continued from previous month (as if I...
How do you login to cancel auto pay after porting number to different carrier?
i need to chat with an agent
How do I find out my phone number?
It's been 6 days and I still don't know what my data usage is yet
Hello, I plan to travel for at least 6 months outside Canada and the US. I understand I can postpone payment for up to 3 months and get my plan reactivated once I pay. The question is as follows: Can I postpone for 3 months, make one payment then aga...
I bought 2 vouchers yesterday and activated the recharge to my account at *611 in which I confirmed the recharge but when making calls I get that I have no balance. I have removed the sim card and the signal appears but I still can't make calls. I fe...
Hello Team, I want to port from Koodo to Public mobile and still retain my koodo phone number. How can I go about it? and how long would it take? would I have a loss in service and for how long? Thanks,LaViv
I’ve been on a 90 day plan for years. Recently I changed my plan (on renewal date) which was today. I saw my card was charged at 2am this morning. However now I can’t talk or text, in and out. I’m setup for autopay. My account is showing as activ...
Hello customer support,I bought a phone from a third party on Best Buy recently. After inserting my SIM card into the new phone, I find out the phone is locked and has debt on it. So I put the SIM card back to my older phone, but my old phone could n...
My family is traveling to Mexico and I am wondering if the WhatsApp is going to work while vacationing? Also, if I have an emergency are there are other options for calling from Mexico to Canada?
I was trying to register your service for the first time and tried to port my number.In the process, I cannot find my previous provider which is Phonbox, therefore I could not proceed.Please let me know what to do.Thanks in advance.
Hi. My phone payment didn't go through and I'm not sure why. My husbands did no problem and we used the same credit card. Will this affect my rewards? It doesn't seem fair as I have no idea why it was rejected or that it was till now. I didn't get an...
I updated my plan under my account but when I log into the site on my cell it’s still showing my previous plan. When I log into my account on a different cell it shows the updated plan. Why am I getting different results under the same account? Ho...
Hi anybody could help me to close my account with public mobile. However, i want to use my number with different provider. They want me pin number from public mobile. anybody could help me would be great, TIA
