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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 2274 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 30296 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 42063 Views
  • 185 replies
  • 29 Bravos

cell service in Manitoba

I have my account registered in BC.  I am currently in Gimli MB, but can not send or receive calls?Thank you

rjsdesign by • Great Neighbour / Super Voisin
  • 861 Views
  • 5 replies
  • 0 Bravos

Pre-owned phone discount offer

Hello:  My wife and I have separate accounts with Public. We also use Blackberry smart phones which will no longer be functional on your network as of January 2022. She received a text advisory regarding this on August 13 - and with this advisory, sh...

dkharas by • Good Citizen / Bon Citoyen
  • 817 Views
  • 5 replies
  • 0 Bravos

NEED TO RECIEVE MY ACCOUNT #

hi,  I am trying to port to freedom mobile - can you help me get access to self serve. It says i am locked out. Whenever i click on my account it says locked.

Samir4 by • Great Neighbour / Super Voisin
  • 793 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring landline number to cell number?

Hi there,  I was thinking of getting a cell phone for my dad. He is currently using Bell for his landline at home. He would like to keep the same number since it's a 416 number and has been using them for decades. Is it possible to use the same landl...

Winning247 by • Good Citizen / Bon Citoyen
  • 3040 Views
  • 10 replies
  • 0 Bravos

Resolved! Payment taken Twice

Hi,I hope you are doing well !! Can you help me out with the Payment issue? I am looking Customer care email address because they have deducted 2 Time money from my card. what is the way to refund the money?your help will be appreciated. Moved by Sha...

Pankaj by • Great Neighbour / Super Voisin
  • 806 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing plan - website doesn't work

How can I change my plan? The Public website is useless - nothing works, and Public's support is even worse! I log into my account and click Change Plan, but the page is useless. It tells me to "pick a ready-made plan below" and "compare it to your c...

Resolved! link phone numbers to one account

Hello,  I recently activated two sim cards under one email address.  I haven't gotten the welcome welcome for registration so I did it on my own for one of the numbers but I would like to link the second number to my online account.  How can I do tha...

Momma22 by • Great Citizen / Super Citoyen
  • 690 Views
  • 4 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Hello , I am unable to use my internet data as per the plan . I had taken the new connection 1 month ago and my plan was 3GB + 2GB bonus data in total 5 GB. As on today i am unable to use data more than 2 GB and remaining 3 GB data is idle in my acco...

basil12george by • Great Neighbour / Super Voisin
  • 761 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't log in

My mom has a public mobile account but doesn't know what email she used let alone her password. She usually adds funds to her account using the phone and not by logging in. She wants to change her plan to something with unlimited minutes. Is there a ...

keitan by • Great Neighbour / Super Voisin
  • 620 Views
  • 2 replies
  • 0 Bravos

Resolved! Roaming in China

Hi,I need to use my phone and data in China for a few days just in case there is no wifi available in the airport or the hotel. How do I get the roaming in China so that I can make the phone call and use data? And how do I stop the roaming service on...

PinHuang by • Great Neighbour / Super Voisin
  • 2469 Views
  • 3 replies
  • 0 Bravos

Resolved! Call history

Since October 2020, my Public Mobile Account will no longer exist ( changed the phone operator). How can I get access to my call history for the period of using Public Mobile? Thanks

OlekKrut3385 by • Great Neighbour / Super Voisin
  • 898 Views
  • 5 replies
  • 0 Bravos

poco F3 Global version having problem with Signal reception.

Bought a brand new Poco f3 global version a month ago and since then having trouble with network. The reception is so bad that most of the time the phone shows ' No service's. I have used the same SIM before on a pixel 4A and never once had a network...

ronmcmathew by • Great Neighbour / Super Voisin
  • 7967 Views
  • 8 replies
  • 0 Bravos

Resolved! Can

Can anyone up me out with my new sim card and active I buy a new sim card

Sarahmulder79 by • Great Citizen / Super Citoyen
  • 834 Views
  • 5 replies
  • 0 Bravos

Resolved! Telus vs PM connection

Hello, I know they use the same towers, but I have a PM phone which mostly shows no signal when I am camping and my friend has a phone on Telus which is getting a strong enough signal to check email.   Is it possible PM does not get as strong a signa...

abck512 by • Good Citizen / Bon Citoyen
  • 1472 Views
  • 11 replies
  • 0 Bravos

Resolved! Number Change

I have an account and I've had the same number for at least over a year.  I have tried to change my phone number today and it always says, "Number change failed."  How do I get a new number?

B20 by • Good Citizen / Bon Citoyen
  • 627 Views
  • 3 replies
  • 0 Bravos

Order

I order a Motorola g fast on 04/21/2021 and never got it and the police and the Post office told me to get my Money refunded to a new account or credit on my New account

Sarahmulder79 by • Great Citizen / Super Citoyen
  • 4884 Views
  • 69 replies
  • 0 Bravos

Resolved! My account was suspended when I tried to add US roaming...

Trying to figure out how to make U.S roaming work.  I made some payment to my account so it should have the balance for add-on. Somehow, the account is suspended and I tried to reactivate (every time pay min $1 to activate) but still showing suspensi...

TracyZhu by • Great Neighbour / Super Voisin
  • 570 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancelling autopay (no account access, no SIM card)

Weird situation.  My son recently went to the UK for a new job.  He was on a Public pre-paid plan for which I had set up auto-pay from my credit card (the guy at the PC Mobility Shop set it up for me since I was setting up several at the same time). ...

wprager by • Good Citizen / Bon Citoyen
  • 1326 Views
  • 11 replies
  • 0 Bravos

Resolved! Will my Infinix Note 8 phone work on the Public Mobile network?

I am about to move to Canada. I have an Infinix Note 8 phone.  Will it work on the Public Mobile network? The publicmobile.ca site has information on the Infinix Note 2 (which is a much older model), suggesting limited connectivity, but nothing on th...

CTachot by • Great Neighbour / Super Voisin
  • 1248 Views
  • 3 replies
  • 0 Bravos

Resolved! Website maintenance?

Hi, looks like the self serve website is down for maintenance. Anyone know if this is planned maintenance and how long it will last for? I wanted to add some long distance minutes to my plan but depending on the length of the downtime, I may have to ...

harmonkardon by • Good Citizen / Bon Citoyen
  • 1652 Views
  • 14 replies
  • 0 Bravos
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