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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12050 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22985 Views
  • 183 replies
  • 25 Bravos

Resolved! Sim card malfuntion

hi There:the 1 month old sim card in my phone seems to be defective. phone won't operate with it inserted. it looks "warped". Can i get a free replacement? back at the place of purchase?(it worked fine for the first month)

plentz11 by Great Neighbour / Super Voisin
  • 932 Views
  • 12 replies
  • 0 Bravos

Resolved! Referral code did not work

Hi, I just signed up with Public Mobile. A friend had given me a referral code, which I entered and saw a green check mark. However I don't see that I got any reward from this. How do I check?

Anneso by Great Neighbour / Super Voisin
  • 1089 Views
  • 11 replies
  • 1 Bravos

Poor service

Could someone reset my network settings. I’m getting a lot of failed calls and calls going directly to my voicemail. Whereby, I have to turn the phone off and on. Also cutting out a lot when I’m on important calls to drs and because of covid I have n...

Hmck by Great Neighbour / Super Voisin
  • 837 Views
  • 10 replies
  • 0 Bravos

Resolved! Community Rewards

So I think you get $1 for each question asked and for each answered. But not 100%. If you do get that $1 off you plan amount does that apply only for the 1 mth or is it applied every mth from then on? Not totally understanding how it all works. Tks

SamuelG by Great Neighbour / Super Voisin
  • 1850 Views
  • 24 replies
  • 0 Bravos

Reward not showing up: $10 off each month for 6mo

Hi, I signed up for this promo then activated an account with PM within the allotted time. I still don't see the discount being applied to my account. Can someone help me with this?

es518 by Great Neighbour / Super Voisin
  • 475 Views
  • 4 replies
  • 0 Bravos

Resolved! port protection

Does PM still not have port protection? I read posts where they said they were going to get it by end of april and now it's july. Also what happened to the PM lab forum where you suggest changes. I want them to implement a 2fa email protection for po...

Shutdown by Model Citizen / Citoyen Modèle
  • 1525 Views
  • 12 replies
  • 3 Bravos

Location and prefix

Our original phone suffix is 250 Shawnigan and Duncan B.C. area use. However since our original number location was Shawnigan Lake 50 km away from Victoria area when someone phones us from across the street in Victoria it still tells them they are ca...

ccleemoff21 by Good Citizen / Bon Citoyen
  • 1265 Views
  • 9 replies
  • 0 Bravos

Forgot security question

Hey public mobile, I am locked out and need help getting in so I can change some settings and add some more phone balance.

Johncooper by Great Neighbour / Super Voisin
  • 604 Views
  • 4 replies
  • 0 Bravos

Resolved! Add on: 5 dollar canada wide minutes (how long till active?)

Hi!I just ran out of minutes while I was talking on the phone. I've logged in and added more minutes. I think it has all gone though ok, however I can't make a call yet. I'm wondering how long it usually takes for the add ons to take effect. Thanks f...

jeav by Good Citizen / Bon Citoyen
  • 796 Views
  • 4 replies
  • 1 Bravos

Resolved! Bonus Data - maintain if I move to another plan

I have some bonus data, not being used because I don't go over my monthly data. Thinking about moving to another PM plan that has less data, so I can run through the bonus data instead. Does that bonus data stay intact if I switch PM plans? 

KarenYVR by Good Citizen / Bon Citoyen
  • 941 Views
  • 12 replies
  • 0 Bravos

Resolved! Need to reset password

Hello, I’ve forgotten my password and it is asking me to contact public mobile. Can you help me reset it?  thanks,Alex

looalexanderp by Great Neighbour / Super Voisin
  • 874 Views
  • 6 replies
  • 0 Bravos

Temporarily Suspended

I can’t top up my load saying temporarily suspended. I’m trying to create an account butmy number showing invalid number.

Resolved! New phone from US

I have ordered a new phone that is coming out of the US. It is a Samsung Galaxy S10 lite. It wasn’t until after I placed the order that I realized that this phone has not been released in Canada yet.  Will it work on PM network?

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iCruise by Good Citizen / Bon Citoyen
  • 1259 Views
  • 8 replies
  • 1 Bravos

New and Porting Number

I am switching my wife over to Public from Petro Canada Mobility. I may have put in the wrong number to port over. Is there a way I can check what number I asked to port over. If there is no way then I assume it will fail at some point if it is the w...

AnnHughes by Great Neighbour / Super Voisin
  • 255 Views
  • 1 replies
  • 0 Bravos

Resolved! MMS and Flip Phone

Does anyone know if this plan allows MMS on a Flip_phone?  This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text The phone can send SMS, and will allow me to compose an MMS,...

fergus8 by Good Citizen / Bon Citoyen
  • 1558 Views
  • 5 replies
  • 0 Bravos

Resolved! account suspended

My account was suspended for insufficient funds! Why? I do have sufficient funds.

sorinsimnic by Good Citizen / Bon Citoyen
  • 671 Views
  • 4 replies
  • 1 Bravos

Resolved! I cannot port my number from Telus prepaid still active

I have tried several times to port my old number.  I get the ticket filled out for the moderator and nothing changes.  I have tr ied filling all the blanks, tried just filling out 3 as needed one being the account # , my email, my alternate number.  ...

Evelyn2 by Great Neighbour / Super Voisin
  • 763 Views
  • 3 replies
  • 0 Bravos
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