Number Change

[B20]

I have an account and I've had the same number for at least over a year.  I have tried to change my phone number today and it always says, "Number change failed."  How do I get a new number?

[Triguy]

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here and:

• Select the “Plans and Add ons” tab
• Click on “Change Phone Number”
• Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.

[softech]

@B20   It could be just a browser issue.

did you try a different browser (Edge/Chrome/Firefox).  

Or you can also try Incognito/InPrivate Mode.

Or you can clear cache.

If none of those work, try a different computer 

[hairbag1 · Accepted solution]

---

@B20 wrote:

I have an account and I've had the same number for at least over a year.  I have tried to change my phone number today and it always says, "Number change failed."  How do I get a new number?

---

Usually, just log in to your account...then right side of page (My Profile) look for Change number.

I'd keep trying until you're successful.