[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! RE: Certified pre-owned phones bought through Public Mobile
Hi,Are certified pre-owned phones brought from Public Mobile unlocked? If I buy the phone, can I use it with another phone provider? Also if you have bought a certified pre-owned phone from Public Mobile have you encountered any issues? If so, what k...
Resolved! Change of Email Address for Cellphone Account
Hello, I am wanting to change my email address on my account. Please provide me with the procedure/steps to to change my email address.
Resolved! Double Charge on my Credit Card
Just a heads up to everyone to keep a check on what they have been charged by PM. For my first renewal cycle I was charged the same amount twice. I thought one wouldn't be posted but both were. Now I reached out to the customer agent with a support t...
Resolved! Account verification
Hi, I was unable to update my payment method. Therefore, my service has been temporarily suspended. I cannot sign in using my email as a verification method, as the email registered on my public mobile account is no longer active. I can't sign in to ...
Plan change does not stick
I asked to change my plan on the next renewal to the $40 15 gb but it is switching back to my original plan of $40 5gb. I changed it again for next renewal and hopefully it’ll stick
Resolved! Holiday bonus 2GB + 500 intl. long distance
Hi everyone, Just made this account to ask about the holiday bonus. I replied with "YES2" on December 3rd to apply the bonus to my account. I logged into self serve today and have yet to see the bonuses applied. I actually still had last year's holi...
Resolved! Plans
What is the cheapest plan available Thanks
Anyone else have trouble sending texts sometimes?
Randomly I will get a notification that a text was not sent. This has happened every once in a while for a couple of months now and is only rectified when I restart the phone. I have never had this issue with any other providers and I know it's not...
Resolved! Make a payment
I had to cancel my current credit card (I'm on autopay) and I would like to pay with my debit card. How can I make a payment? Is there someone I could speak with? Thanks, Roni
Resolved! Only two 4G plans now?
Anyone notice only two 4G plans now? $40 and $45 https://www.publicmobile.ca/en/on/plans#4G
Resolved! Bonus
Why I didn't get the bonus that was offer 2 GB bonus one-time data add-on and 500 international long-distance bonus minutes. All the friends that are Public Mobile get that bonus but not me. Why?
Question about WiFi calling
Has anyone heard if there is WiFi calling or will be in the future for the 4g plans?
Resolved! Voicemail access number
My phone just got upgraded to Android 13 and it somehow erased the voicemail number. Now it keeps asking for the voicemail number in the settings. Don't see any such info in the Get Help section here. Anyone knows where to find it?
Best deal
Hi I have a $25 plan and want to get another for my kid. Is there a better deal out there if I change my plan. Not really looking to spend any more. The $25 plan works fine for me.
Resolved! December 10th promotion - 2GB bonus one-time data add-on and 500 international long-distance bonus
I received a text on December 10th with the offer for 2GB bonus one-time data add-on and 500 international long-distance bonus minutes one-time add-on. Plus, it stated get a bonus 1GB of free data with Public Points. It stated to reply YES2 to hav...
Resolved! Can customers change from autopay to monthly manual pay?
I prefer to may manually (on-line) rather than with auto-debit. Month by month. Is this possible?
Resolved! Promotion on Public Mobile preowned phone
Hi.Back in October I received an email from Public about buying a preowned phone from Public will get $5 off from plan billing for 6 months. Offer will be expired on Oct 26th. I bought a phone according to the instructions in the email on Oct 23rd. T...
Using a Public Mobile SIM with a Mifi device
I have had a public mobile phone plan for a while now and have been very happy with it. I use my phone to hotspot. My partner is a technophobe and refuses to get a smartphone - it look him many years to give in to getting a flip phone. We live somewh...
Resolved! Plan setup
Trying to gety mom phone plan set, stuck at payment, tried 3 differs card numbers and won't accept
Resolved! Can't respond to holiday bonus text
I just contacted customer support and they said they can't add the bonuses manually. I am out of the country until February and can't respond to my text. I've been a customer for 6 years and this doesn't seem right I'm not able to receive the bonus.
Locked out of account
So, I'm locked out of my account, all I want to do is renew my plan. So each time I log in, and this has been happening for a long time now. I enter my account to log in, and it re-routes me to this security log in, well I agree since there is no oth...
Resolved! Verification problems
My plan ran out and I am locked out of my account. They need to verify my email but the email attached is old and I don't have access to it anymore. They don't give me an SMS option. How am I supposed to change it over so I can access my account?! Pl...
Promo did not start
I said yes to the November 4g, 15 gb $40 promo. It should have started on my December bill cycle, but I am still on my original plan!
Data
I just renewed my service. I had gotten the text about the 2gb free and 500 int talk minutes so i accepted it and they added it to my account. I just used the 2 gb all up and now NONE of my data works. My original plan has 20 gb of data but it doesnt...
Resolved! Port out old number and apply a new number
hi, Tom whom it may concern I want port out my present number, but still keep account in Public mobile with a new number, any number is okay for meso how to do it as people told me once i port out my old number, it will mean that my account is cance...
Payment
As much as I tried paying my bill it won't process my payment and I never had issues before. Please help!
Resolved! Cannot login even after resetting password
I was attempting to update the credit card pre-payment info and tried to login with my email and password. The system wouldn't accept my login credentials. So I tried to reset the password go through the process using both my email and my cell phone ...
Resolved! Buying a new phone
Hello,Where's the best place to buy a new phone. I'm looking at an iPhone.
Resolved! Related to port out from Lucky to Public sim
How to start public simcard with continue old number what's the process for Activization. Can anyone help me? @Port
Resolved! Roaming add ons
Can someone help me? Just new in public mobile. I’m going for vacation in Turks and Caicos for a month next year . How do I use my service in there. Do I need to roam it here before I go there or I can roam my sim in there. Please I need help . Thank...
