Community

Resolved! USA Roaming

I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?

Resolved! My iphone 5 stopped getting Cell Service

Hi, I can no longer get cell service with my iphone 5.  I also recently got a new credit card. I'm not sure if its because my phone is too old or my credit card has changed.  It says I'm paid up until June 15th so I'm assuming it isn't my card.  Is i...

Resolved! Refer a friend: $25 discount not applied

I hear that there is a limited time promotion where I could receive a "$5 credit every 30 days for up to 5 months as long as me and my friend stays with PM" until June 6th 2022.  My friend used my code on May 19th and activated their sim card. They g...

Resolved! Overused minutes

I have the standard $15/mo plan which gives me 100 outgoing minutes per month. If I were to go over the allotted minutes, would Public Mobile charge my account additional fees? 

Resolved! Plan Expired

Why is my account status displaying "Plan Expired” today. My service is also not working. Things were good yesterday.

Resolved! Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

I submit a ticket to transfer my phone number over to my new Public Mobile account 7 hours ago and have heard nothing back.Tracy

Resolved! Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError logging in"

I am a new custiomer - have a new activated Public Mobile SIM. I am trying to transfer my existing phone number from Koodo Prepaid to Public Mobile. I went through the process of talking to the bot, getting the "create ticket link" (https://www.publi...

Resolved! Receiving Texts

Signed up with Public approximately 6 hours ago.  All seems to be working except the texting and receiving of pictures 

Resolved! Phone not working

I ordered a phone on May 12th,2022. It has stopped working. It turns on but can't get into anything as the screen is just black. I know I am in the return/exchange period. How do I go about exchanging for a new phone?

Resolved! Activation fails due to Invalid SIM

I bought a new sim card and all attempts to activate have resulted in Invalid SIM error.  I tried clearing the cache, using different browsers, incognito mode, browsers on a different device, waiting till the next day.

Resolved! Password not recognized - need to update credit card information

PLEASE HELP...my wife needs to update her credit card information and she cannot get into her account due to password issues.  Her service has suspended because of this...frustrated because to get into community on her account she needs her PASSWORD!...

Resolved! Ireland & UK - Not the usual questions (I promise)

Headed to the UK via Dublin. I know my PM phone will not work, will not received texts or calls, will not make them etc etc. I want to know that since it doesn't work, if I use my phone on Wifi, that there's no way I'm going to be charged roaming for...

Resolved! Puk code

I locked my SIM card and it needs puk code, how do I get puk code 

Resolved! Locked out

Can’t access account 

Resolved! Can’t login to my account

I bought 2 SIM cards you said you would activate my account you ported a number that I had already been active under public mobile now I have a new number and I still cannot log in with my email

Resolved! No service

I paid for US roam, talk & text and have no service. This is uprightness as I am in the US and cannot use my phone

Resolved! All my add-ons are not showing up and internet is not working

Hello, My internet is not working but phone calls do. When i go to check my internet usage at the portal, i see nothing and it says i don't have any add-ons. I have not changed anything, account-wise since 2016. I also paid for 3 months on Apr 18th a...

Resolved! Switch to 4g

I've been with PM for a very long time now and feel that the speed of the service is outdated. How do we get 4g service and catch up with the rest of the world. Its like we're using dial up while everyone else has high speed cable. 

Resolved! Will 4G give better hotspot power than 3G?

Right now im using 3G on my phone and have use hotspots for wifi for awhile as my job has me away from home.Its okay but not very powerful for gaming. Will upgrading to 4G increase the quality of the connection? If so how can i upgrade my plan to 4G ...

Resolved! Trouble porting number from Telus to PM

iPhone 6s stolen early this week. Had Telus lock the number. Bought and activated PM SIM card and installed  in iPhone 7 but no service. Do I need some sort of “manual override” to port my previous number over. How do I proceed? Thanks.   

Resolved! I ran out of data, successfully paid for an add-on, but my account is still suspended - help!

Resolved! Can't Buy Phone

Can't buy phone. Links on website do not work. Can't log into community half the time, website throws errors. I've about had it with this garbage service.

Resolved! Password and autopay

I wanted to reset my self serve account password, however the email I used already expired because the data is full, it cannot be used to receive or send any emails anymore, I already dialed *611 but seems like there was no option to reset email addr...

Resolved! out of minutes failure with more than 80 minutes remaining

Is there a fix for dial out failure each mid month saying additional minutes need to be purchased to continue cell dial out service when 80 out of a hundred minutes have not been used? 

Resolved! new account, no minutes

I just set up an 15 dollar account for my mother. She has run out of minutes. I tried setting her up with a 25 dollar account with unlimited calling and it looks like it will not be available until June 20. Is the best option to add an add-on for 500...

Resolved! How do I remove an add on

HI there, How do I remove an add on I no longer need?