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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Account still suspended

Does anyone knows how to create a ticket? I have my account suspended, I paid a day ago and still there is no service.

No sound for incoming call

Hello , I have a iPhone 11. Recently I found out that sometimes there are no sounds for incoming calls. It causes me missing some important calls. When it happens, the phone is not in silent model either side volume bitten is not in silent . Please...

Bad credit

Promotion

I signed up last month and I don't see my 2 gig bonus. They told me it would take 10 days...if not to inform public...i have screen shots of the conversation

FORGOT PASSWORD & SECURITY QUESTIONS?

Hello, I forgot my password and my security question can someone assist me in getting back into my account as soon as possible.

Resolved! Password reset

I have forgotten my password and security questions.

Resolved! Hands up!!! 0 minutes left in my plan. Purchased "Add-One" yesterday, but I still cannot make a call

Hello, I am suffering the Public Mobile service. No any contact number. It is so urgent. 0 minutes left in my plan. I purchased " add-one" yesterday, but I still cannot make a call.I found the available fund has been in my account. My autopay will be...

Payment issue after updated cc information

My plan was recently suspended because I forgot to update expired credit card. After updating the cc info, I am unable to deactivate the plan or pay for the balance. Can you look into this. I t shows I have a balance. Thanks.

Earn $3500 From Home

Resolved! Earn $3500 From Home

Hi all - I got some kind of message about earning $3500 from home and to click a link. My initial response to this is suspicion so I thought I would check here first - is this legit or is there some weird scam coming through Public Mobile's messagin...

Re: Beginner’s Guide to the Community

sir I have trouble from 11th sep 2021 my ph service is not working 11thsep I put boucher 5 $ and 30$ and 15 dollar but there 27$ also 7$ previous balance how happened it donot know and still service is not there what s the problem I think I am w...

Resolved! Cannot change my mom's phone plan

I am trying to change the plan for my mom on her simple flip phone. When I login and go to "Change Plan" ... no plan shows under the 'Current Plan' and there are no options to choose from in terms of plans to change to. I have tried about 5 or 6 ti...

Resolved! I am trying to port my number from public mobile to a new carrier

Hi,I am trying to port my number from public mobile to a new carrier.I called the other carrier and they did send the request, however, I didn't receive the SMS on my public sim yet.it is been 2 hours.Thank you.

Resolved! Failed porting - need new number but says "number change failed"

So, I tried porting in from Fido but I threw my sim card away too early, and deactivated the line. PM gave me a temporary number, but I can't receive calls or texts... friends who have called me said they heard "this number is not authorized to recei...

Billing

I’m wondering why I’ve been charged 2 extra charges of $11.20 and $16.80 this month?

Cannot send or receive texts and....

Cannot hear or be heard on my phone. The call will go through, but I cannot hear the caller and they cannot hear me.I just put in our new SIM card last night and issues ever since. Phone is an iPhone 6. Any help would be appreciated. Thanks!

Resolved! Error logging into community when sent a ticket by SIMON

I have been prompted for a PUK (2nd time this has happened on the same phone) and am trying to submit a ticket, but logging into the My Account verification is resulting in a "error login in" alert. I have reset my pw several times and nothing seems ...

Resolved! Re: Beginner’s Guide to the Community

I need help logging into my account .... I cannot remember the email I used to set up my public mobile account! What do I do? Please help!!!!

My cellular data is not working on my iphone!

I just activated my sim with data and the voice work so does the text but the cell data does not.I follwed the APN instruction to update the info ti sp.mb.com and resetted the network setting.but no cell data network!!Phone is unlock and had data LTE...

Resolved! Porting Land Line Number

Hello Folks. So, I've read a few of the Community responses to this question and I'm seeking uptodate information on the correct procedure for the following scenario: My wife has just acquired a new IPhone. We don't have a SIM card as yet. My initial...

Resolved! how do I enter PUK?

My SIM card is locked after I failed three times to enter my PIN.On the screen it says "enter PUK"How do I do that?

Resolved! Data bonus add-ons disappeared

Long story short - the internet line to my house was cut and I've been waiting almost 2 weeks for a repair. I've been using my phone to tether. My public mobile account listed 6/12gb for my 3 month cycle used. It also showed I still had some data ...

Resolved! Rest email address and password

After putting my email in for password reset it keeps saying email not recognize

How to get help

Your ticket system doesn't work. I filled one last week and didn't get an email response like they said I would. I need too talk to a staff member other then a stupid ticket or the stupid Simon chat bot. Is there a support email????

Resolved! Unable to login - security question forgotten

Unable to login - security question forgotten How do we speak to someone with customer service? I'd like to top-up my plan ASAP

Resolved! Incoming calls redirected to prevous providers voicemail

I recently switched from Virgin Mobile to Public Mobile and everything is working fine except for incoming calls. Whenever I get an incoming call, it redirects callers to Virgin Mobile's voicemail and my phone never rings. I am able to receive and se...

Resolved! login and password reset impossible

Hey there,I suddenly am not able to log into my self-serve portal online anymore. I'm certain that my login info is correct but I only get the "Sorry, your login attempt failed. Please try again." error. Resetting my password is also not possible si...

Resolved! password reset

hi i need a password reset as i am locked out from my account how do i do that