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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 500 Canada Wide Add on minutes, are incoming calls free?

Hi, I have the 15$ plan, with 100 minutes and incoming calls free. If I run through the 100 minutes and I have already purchased the 500 Canada wide minutes, are incoming calls still free or will they count against the minutes? Thanks!

Resolved! The $25 referral promo

I received the email today on the referral promotion $5 a month for 5 months. i just referred a friend on May 31st. Is it possible that we are still eligible for the promo?

Resolved! Family plan for 7 family members and we are all using public mobile.

Hello, I am a long-time subscriber of the public mobile, and my 7 family members all use the service with the company. we require the international minutes to India, for one person is 750 minutes for $15 monthly. I am looking for the family p...

holiday bonus data on one account but not another

Hi,I have two $15 accounts, one that has been active for about 3 years and the other for around 2 years. The 2 year old account currently has a 2GB Holiday Bonus data. But the 3 yr account doesn't have this. I'm quite sure that both accounts had t...

Je ne peux pas accéder à une autre ligne de téléphone associer à mon compte

Phone Number Never Ported - Missed my brothers final phone call before passing

Please let this serve as a reminder of why the Public Mobiles Service platform could be detrimental. I registered for a plan on March 14th, at a Mobile Shop. They could not process the order as Public Mobile's site was down. Even they do not have a ...

Resolved! Invoices from 2021?

Can someone help me here? Where can I get all my invoices from 2021 for my tax year? Thank you

1 out of 4 texts will not send

Hi...it's getting annoying that so many of my texts do not send.. They say Couldn't send the message...I've reset the phone so many times, Is there something I am missing?!

Resolved! What happens after 100 min of outgoing calls?

I have the basic plan which includes 100 min of outgoing Canadian calls. I am just wondering what happens after 100 minutes? Does the call just end?

data still being charged even after ive suspended service

Resolved! Cancelling my autopay

How can I cancel my auto-pay if I am locked out of my account and I don't remember the PIN

Resolved! Locked out again.

I tried many time.I can not log in my account.So I can't pay.

Resolved! Robbed of my minutes

I only used 40 minutes of my 100 for the month and was cut off stating that I have no minutes remaining, It is impossible to connect to a customer service rep. Don"t know what to do tp get this resolved.

Regarding payment

I am using currently a 25$ package. I have registered for autopay which is 2$ per month. Why do they charge 26.45$ per month? Is it not supposed to be 23$ plus taxes? Can anyone explain it to me?

Transferring phone number process

Hi,I am trying to understand the process of transferring phone number. Do I need to buy a SIM Card first? I tried and couldn't create an account without being Public Mobile member. When I buy SIM card, does it comes with a number which allows to cre...

Purchasing or Adding a Public Mobile Voucher

Public Mobile Vouchers Here's info on how you can pay by voucher. They are readily available. It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal conf...

Having issues with incoming calls

Hi friends, I'm just wondering if anyone is having any problems with incoming calls going directly to Voice-mail? Anyone has any idea of how to fix it? It is not happening with every call only with one's coming from outside the province and I just s...

Unregistered Sim

I was on Telus before and answered YES to transfer the number away from Telus, and did that successfully (got confirmation from Telus). But my public mobile SIM still shows "unregistered sim". Please help!

Re: Change account email

I signed up yesterday, I can access the community but can't log in...Forgot email and password...My user name is karen151, Thank You

Resolved! Reactivate my account

Hello, My account has expired. The problem is that I no longer have a credit card. I have no idea where to purchase a voucher, and due to my busy schedule I do not know when I will be able to purchase one. One of your service staff members, Francis, ...

Want to change credit card on auto payment method

Hello, Trying to register new credit card details (credit card registered now is getting expired) it is not allowing me to do. Please advise how to register new credit card details. Thank You,

Resolved! Paid $50 with a payment voucher and it expires today June 1st 2022. It should be 30 days.

I need to be able to use my phone my account says I got 60 dollars on it but my phone calls, texting and internet is not working. After I put the minutes on it says it expires today. I need this fixed right away please & thank you.

No Service issue

I tried answering a phone call and the call got dropped. From that moment, I am unable to get any service. I tried restarting my phone and resetting the network setting. But no luck. I really need urgent help. Thanks!

Resolved! Change account email

How do I change my email for my phone number? Not for community but the email I signed up with when I got my plan.

Phone Call Issue - Calls not going through

I am having more frequent issues with phone network. Friends keep telling me their calls are not coming through. Both me and them are within GTA. I have a Samung s21 5g, and checked there are no compatible issues.

changed phone

was using a soney phone , now have a iphone SE sim card not working , and now

Mobile data not working

My phone calls and texts ,can't send pictures or use mobile data but have lots of data left . I dont understand how to fix this problem

Unable to send texts but able to receive texts and make phone calls

So for the past few days I was all of a sudden unable to send both SMS and MMS messages. I tried everything including checking my network settings and the APN. I am still unable to make any progress and still I can't send any SMS or MMS messages. Wha...

no calls in coming or out going shows sim locked

hi shows sim locked an no calls can be made or recieved

Resolved! Lost everything

HELP.. I am writing on behalf of a friend. She lost her phone, does not remember her Gmail password or her Public self serve password. She really cannot loose her number. HOW? Do we go about getting the INFO we need to either port her number to Koodo...

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