Activation of my Phone

[babuzaman53]

Dear:

Please be informed that currently, I am using your service having mobile no# xxx-xxx-xxxx. Recently I changed by Bank card and so I can't provide the monthly bill. As a result, my connection has been suspended. Now, I want to activate my mobile and want to pay my bill. 

Edited by popping:  Anyone can read this post.  Only release personal information to CS_Agents who are PM employees.

[hTideGnow]

HI @babuzaman53   in case you cannot login My Account and you need the service resume quicker, get a voucher from Shoppers drug mart and load the voucher using *611

[Handy1]

@babuzaman53 @Additionally you can try to get a agent to help you aswell 

Contact an agent:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

[Handy1]

@babuzaman53 @First of we are customers like you trying to help , don’t put personal info in here .. if u can sign in you will have to add funds or possible get a voucher to make initial payment if you cannot sign in 

[softech · Accepted solution]

@babuzaman53   if your service has not been suspended for over 90 days, you can simply login to My Account and add the new credit card back first

Login to My Account , Payment page, Manage Payment method, Update Card information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Once the card is updated on the system, you can then click Reactive my service on the main page of My Account and follow the steps to make a manual payment