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No minutes

Michellehellens
Great Neighbour / Super Voisin

My account says I’m out of minutes but I’m unlimited 

2 REPLIES 2

HALIMACS
Mayor / Maire

@Michellehellens 

 

Are you getting this information from a recording on your phone or on the self-serve landing page?

 

If it occurs when trying to make a call, try adding "1" in front of the number with area code that you are calling.

cellphoneuser1
Mayor / Maire

@Michellehellens wrote:

My account says I’m out of minutes but I’m unlimited 


Which plan?  The account doesn't shows minutes for an unlimited minute plan.  Do you have the $15 plan?  That's only unlimited incoming.

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