Invalid Number for porting error

[Andrew5e]

Hi there, 

I attempted to port my number to PM from Rodgers this past Saturday evening. I received an SMS message from rogers to confirm that I was cancelling my account and Replied 'YES' , I waited for about 30 minutes and there was no further instruction or text confirmation sent to me. I assumed that my number had ported over, and noticed that my Rodgers account was still active yesterday so I called them to cancel it manually. Today when I finished work I realized from texting a client that my number had changed to something new, and I attempted to port my original number from Rodgers again which appeared successful on my PM account ,but it was not validating on iMessage on my phone. I called Rodgers and go them to reactivate my account with my number that I attempted to transfer and thankfully this was successful. I am now attempting to port this over to my PM account and I am getting a prompt telling me that this is an invalid number (I am thinking this is because I attempted to port it again today when I realized I had a random new number, after my Rodgers account connected to the number was cancelled).

I think need to get my Rodgers number's port requests to be reset in order to try again and make sure it ports successfully. Any help would be greatly appreciated as I want to keep the same phone number I have had for over 10 years. 

[Andrew5e]

I have my number back - reactivated yesterday 

[computergeek541]

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@Andrew5e wrote:

I don't think the port was pending as I cancelled my rodgers account over 2 days later 

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That was a mistake.  Please contact Rogers to reactivate your service.  There are rare exceptions to this, but service at the old carrier still working almost always means that porting has not completed.  Public Mobile cannot provide any assistance to porting a number from a cancelled Rogers account. You'll need to take care of making the number active at Rogers again first.

[Andrew5e]

Is there a phone number that I can use to contact the porting team?

[Andrew5e]

I don't think the port was pending as I cancelled my rodgers account over 2 days later 

[slusagm]

Was the original port request over a month ago?

the original port was never completed.  You replied Yes to Rogers, but Rogers never pass the line to PM (that was an issue with Rogers and not PM).  And the port was cancelled as PM didn't receive the number from PM, hence PM assigned you another number

You should ask PM to check what was the current issue.  

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @Andrew5e 

When you noticed your Rogers account was still active, it meant the port was not completed and you shouldn't have cancelled the account

the port was still pending on PM side, but you need PM support team to check.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.  But they are closed tonight, so wait till tomorrow morning and call

and if you like to submit ticket first, you can also do so.   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage