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wprager · 08-29-2022

Quick summary: my daughters can't get internet access in their student apartment until the 11th so I suggested they upgrade their plan to get some extra data in the interim. They both chose "immediate" to upgrade their plan and while one of them has...

wprager · 04-19-2022

My daughter's phone. For many months could not get data to work. Apparently initial setting of APN was a bit off, finally resolved by deleting the APN and re-entering everything again. So she had data for a while (1G prepaid plan). Then suddenly, a...

wprager · 08-15-2021

Weird situation. My son recently went to the UK for a new job. He was on a Public pre-paid plan for which I had set up auto-pay from my credit card (the guy at the PC Mobility Shop set it up for me since I was setting up several at the same time). ...

wprager · 08-30-2022

I was under impression that mobile data monitoring (where you enter your monthly max, your rollover date and current usage) was something built into Android but from what I've been reading you can either install an app from Play Store or use the one...

wprager · 08-29-2022

I think you misunderstood me. On the website her plan is shown as the new one. Calling *611 tells here the next payment will be processed Sep. 27 (30 days from yesterday when she changed the plan). The issue is on her phone -- it tells her that sh...

wprager · 04-20-2022

No, I have not logged in to her account, just mine. The "500MB + 500MB" is displayed when I click on "details" under "My plan". All 4 accounts should be the same but I have not seen what my daughter's says (she's out of town at university and busy ...

wprager · 04-19-2022

OK, getting somewhere. It says she doesn't have a data add-on, which is weird, because I got the exact same plans for myself, my wife and my two daughters. The details (my plan) say "500MB + 500MB at 3G Speed" so all 4 numbers should be on the same...

wprager · 04-19-2022

That's great to know (although even the 611 method requires the PIN -- not sure if I'd set one up for my daughter or is she has done it since then). I just found out I have 3.5GB left -- and I thought I only had 2GB with my plan. There was some pro...

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Upgraded to new plan -- still showing no data available

Mobile data stopped working

Cancelling autopay (no account access, no SIM card)

Re: Upgraded to new plan -- still showing no data available

Re: Upgraded to new plan -- still showing no data available

Re: Mobile data stopped working

Re: Mobile data stopped working

Re: Mobile data stopped working