Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t reset password

Followed all steps phone working fine but locked out of account and can’t reset password. Followed all steps multiple times including waiting 3 hrs for reset…

Resolved! Account Usage balances are not being updated from Old Pay Period

I have only used:36 min of phone mins and 4.26 MB of data since my last renewal of payment. Why is it still showing my old amount of usage?31 mins and 209.18 MB of data were used. It usually updates at 12.01 am on my renewal date (Sept 20th ) Thanks

Enough Funds but plan didn't renew.

Hi, I have a 20GB 4G data plan, however plan didn't get renew even I have more than enough funds. I tried to pay it manually payment get accepted but plan still didn't get renew. What to do ?

Resolved! Revert back to old/original plan

I changed to a higher data plan while I was away from home and now would like to go back to my old plan. However I don’t see that same plan option available now that I want to change back to it.

Resolved! New sim charged to credit card but I didn't order it

I recently switched my mother from Koodo to Public. I purchased the sim card for her about 2 months ago and she has been using the new account since. However, I received an email yesterday telling me that my order for a sim card is confirmed and be...

Resolved! How can I earn rewards from community

Hi how can I earn rewards from the community and how to reedem those rewards as credit to my phone plan?. Anyone thanks

Is this normal?

5 days ago I activated my sim card with a referral code and I am yet to be given the $10 credit. What's going on? Can someone also confirm when I should expect to see the promotional extra 2gb for 12 months?

Resolved! US Roaming Question

I am travelling to Houston from Toronto in 2nd week of October 2022.I plan to buy US roaming add-on for data only. I will use data for google map and WhatsApp. I have iPhone 6S plus. My Phone is showing in Data options "LTE" and "3G" for voice & Data...

forgot my login password and e-mail address

I got ticket number 235385-517 what's the next?

Resolved! ADDING A SECOND EXISTING NUMBER TO MY ACCOUNT

Hi,i have 2 number and 2 different plan. Ine is attached to my account but not the other, How i can add this second number/plan to my account?

Resolved! transfer number

I I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. Should I call my old provider?

Changed phone number now can’t use phone

Fed up!

Locked out after entering correct password. Reset password....still can't get in. I hate that there is no chat available. I need to buy a travel plan now.

Resolved! Can’t change plan from $50 to $70 plan

Hi I want change my plan from a $50 plan to a $70 today (ie not wait for renewal). However, when I went to do so on the mobile version of the website, it will only let me change my plan to a $15 or $37.50 plan, neither of which have enough data. Can ...

Resolved! Trying to activate my sim card

Hi received an error code 837. What does that mean? sandra

Resolved! Need invoices

Hi there, can you please send me an invoice for my phone bills from April 2022 to September 19 2022. I just closed my account and need the invoices. Thank you,Chelsea

Resolved! Activating new sim card

I'm trying to activate a new phone on the same account, that's fine if i can't and have to change numbers. However it won't let me use my email address. To get this straight, if i was to have 6 phones with public mobile i would need 6 email addresses...

Resolved! Forgot my email address

Hello my name is Akbar Omari and I forgot my email address so I can’t login to pay my phone bill please can you help me. Thank you

I authorize payment via auto pay, to change my Plan on due date. Old plan was renewed instead.

Resolved! Family member - Second card - Referrance/Reward

Hello everyone, I'm wondering if I would buy a second SIM/phone line, would a reward apply for this?On one hand, is not a friend, and on the other hand, Public Mobil gains an additional monthly payment. Does anyone have any suggestions?

Payment Error?

I've just noticed that on September 20 I have been charged $16.65 for what I assume is my account. Problem is, this account has been suspended and I have no intention of reactivating it. It was set up by mistake (mine) so since the original problem h...

Resolved! Referral code didn't go through

Hello, I just set up my SIM card and entered a friend referral code but it didn't go through as I was charged the regular rate. What can I do? Thank you!

Resolved! Cancellation

I request you for cancellation of member, no use it anymore. Pleat let me know how to do it

Resolved! Charged 2 times for SIM card order

I tried to order for SIM card on Aug 4, 2022 but the transaction did not go through succesfully and as I did not receive any email confirmation, I tried placing another order on Aug 8, 2022 which went through succesfully and I received confirmation f...

cannot log in

I have just paid for a new account and now I cannot log in to it.

phone call connection time

Why does it take up to 60 seconds for my phone call to be connected and for it to ring? Anything I can do to improve this or Public Mobile? If not I will switch back to Rogers.As well quire often the person I called cannot hear me.

Resolved! Public Mobile sent and charged me $11:30 for two sim cards that I did not order. What can I do?

I received an email from Public Mobile saying that 2 sim cards were to be delivered to me and my credit card would be charged $11:30. However, I did not order the cards. How do I get my money back and have the cards returned?

Resolved! Billed for Sim card we did not order

We did not order another sim cardOrder number ORDER 301223 We did not order a Bonus SIM Card or a Triple Punch Card for the amount of $11.20. Please do not send this order and please credit the card on the account.

Resolved! 1800 number not working

Hi folks! I tried calling a 1800 number today and got an odd message "8-U-M-1 your call cannot be completed as dialed" Why can't i call FedEx? my plan is active.

Text messages from european bank not coming through

Hello!My bank from Poland is sending text messages with code for transaction. In the past I was receiving these messages without problem. Now they cannot rich me. I spoke with bank - they have message status "delivered".They said, lately they receive...

Community

Forum Posts