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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing phone number

i changed my phone number from chatR and now I can't receive phone calls it goes straight to voice mail and I can't receive SMS messages that are being sent as verification codes to get into my old accounts like Facebook, Gmail, etc

Changing phone number

How am I supposed to change my phone number it doesn't have a button no more on the website plz help

Data issues

Hello, I was told I will be extra 2 gb data once the 1 gb I enrolled for is completed as there was an offer. I don't see that happening.

How do i get 2 gb one time data bonus like my friends

Resolved! Is There A Time Limit (Number of Days) To Activate A Newly Purchased Sim Card?

Is there a time limit as in the number of days to activate a newly purchased Sim card. I probably jumped the gun in purchasing a Sim card before my time will expire with my current cell provider and it may be a while before I need to switch to Public...

Resolved! Payment Dates

Why is there absolutely no consistency with when payments are taken? It has always been between 26-28th of the month. When I signed up, they indicated month-end for payment. I don't mind a bit of leeway of a few days, but payment came out today an...

Cancellation

I cancelled my PM only one day after getting it and I went back to Virgin but my credit card is still being charged 28.75 …. I’m going to report it to my bank but I want a refund!!!

Resolved! My Rewards not applied on last bill.

Hi,My Rewards were not applied on my last bill. My MC was charged(automatic payments) full amount($15+Tx) without my rewards applied.($2+$1+$1).Thank you,Flori

I was overcharged

Hi, I was overcharged for around $5 per month for three consecutive months. The amount due shows $20, but my card was charged for $25 every time.Who should I reach out to? There seems is no support team.Thanks

Partial Bill Payment

Hello, I am departing Canada within 9 days of the renewal on my current plan. Does Public offer the option of payment for merely a specific period of usage rather than the full 30-day period? Any information is appreciated. Thank you

Special offer

Hello,I received a text yesterday from PM, to offer a special deal if I refer someone, that is receiving a $5-credit for 5 months, both for me and the person I refer. When is this offer valid until? Thank you

Points

Why on earth does PM not allow someone to transfer their points to a friend/fellow PM client? They are my points and I should be able to use them or gift them as I see fit, shouldn't I?

Transferring phone number

Can I transfer a phone number from the existing PM account?The reason for this is that the new offer only applies to new activation but not plan upgrade and I don't want to lose my phone number.

Resolved! Can I reactivate an PM sim card

After an account was closed, can I re-activate that PM sim card?

Resolved! Hurricane Fiona

As I write this, I’m sitting in the dark in the eye of Fiona. It was a rough night. It looks like it will be a rough day. My power went out at 11pm last night and NSPower is showing an estimated date of Wednesday afternoon for restoration. Of course ...

Resolved! Refer a Friend worked, but the 12months2gb option did not

Hey everyone I just received my SIM today. Activation worked in the second try. And also the refer-a-friend 1CAD/month has been applied to my friend’s accounts. But the 12months2gb is not on my account (maybe my mistake when filling out the missing ...

My Rewards => Referrals => list of numbers.

Credit Card Problem

I had put my credit card on auto paymant. Now it has some sort of problem. Then when I tried to change my credit card, it was asking for a 4 diget pin number. I had forgotten it. Then it had asked for a 12 diget pin number from my payment voucher. I ...

Resolved! Refer A Friend - $5 x 5 Months

Is this available to all PM customers? (ie. my dad hasn't received it but I did.) And how does one access it? (Is it simply by sending the referral code?) Thanks!

Resolved! SIM card

Hi! I wrote down the wrong postal code for my SIM card

We are trying to activate and move a number over from Chatr

We are trying to activate our sim and move our phone number over from chatr. It keeps saying to give a valid Canadian number and we haven't been able to submit a ticket yet because it can't seem to validate our email address either. Keeping our cur...

I tried signing people up for public mobile and it does not give me the option to sign them up witho

Sylvan Lake now working as of 4pm

Resolved! Where do you log into my account?

My phone is a BLU Z215. I setup an account and inserted my SIM card but it doesn’t seem to work.

Resolved! How do I find out the username on my account?

Resolved! Forgot to use a referral code when registering

My wife forgot to use a referral code when registering my SIM card. How can we fix this

Resolved! Roaming

If I buy a roaming add-on, 250MB for example, is the daily limit 250MB? Or can I use more than that and just have it expire faster?

Resolved! Can't receive calls: porting not fully completed?

I can call and text out with my old mobile number that I ported to Public Mobile. However, incoming calls won't connect wit te new SIM cars in. Calls go directly to my old voicemail box with Freedom Mobile. Help!!!

Resolved! Can a mod make sure my account gets this offer?

I signed up my daughter recently and just got this text it doesn’t say when it started just that it ends Sept 30th and I literally signed her up a week ago… *** Public Mobile here. Refer-a-friend so you and your friend can save $25. Until September 3...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Changing phone number

Changing phone number

Data issues

How do i get 2 gb one time data bonus like my friends

Resolved! Is There A Time Limit (Number of Days) To Activate A Newly Purchased Sim Card?

Resolved! Payment Dates

Cancellation

Resolved! My Rewards not applied on last bill.

I was overcharged

Partial Bill Payment

Special offer

Points

Transferring phone number

Resolved! Can I reactivate an PM sim card

Resolved! Hurricane Fiona

Resolved! Refer a Friend worked, but the 12months2gb option did not

My Rewards => Referrals => list of numbers.

Credit Card Problem

Resolved! Refer A Friend - $5 x 5 Months

Resolved! SIM card

We are trying to activate and move a number over from Chatr

I tried signing people up for public mobile and it does not give me the option to sign them up witho

Sylvan Lake now working as of 4pm

Resolved! Where do you log into my account?

My phone is a BLU Z215. I setup an account and inserted my SIM card but it doesn’t seem to work.

Resolved! How do I find out the username on my account?

Resolved! Forgot to use a referral code when registering

Resolved! Roaming

Resolved! Can't receive calls: porting not fully completed?

Resolved! Can a mod make sure my account gets this offer?

Incorrect promo cycle

Lost phone and forgot email account, how does one ...

Re: Phone line not working

30 d 3gb usage increase $5

account add on balances