Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Card on file was stolen, so just reactivated today, old plan $40 4.5gb @3g. I just tried to apply the new plan that is $40 5gb @4g as well as applying the code, but the code was not accepted.
Changed plan from 3gb 3g for 35$ to 15gb 4g for 40$ plan which is effective from today. But speed still low. Account still shows 3g plan. Upcomming bill still shows 35$ payment. But credit card charged for 40 $
I had my phone number imported from telus to this samsung. The imported number was xxxxxxxxxxxxxx. the phone#showing on my transaction summary shows the same #. On my phone under contacts the number is *****with a blue check mark above it. This is a...
Is anybody else extremely irritated and annoyed with the system declaring you have used up all your data, when in fact you haven't? This has been ongoing for me for the past four months at least. I have sent multiple messages and it hasn't been fixe...
My current plan is 45 dollars and I get 8.5 gbs but the new plan is 40 dollars and is 15 gbs I just paid the 45 and then saw that the cheaper plan has more data.... what do I do ?!
I paid my bill. And now my phone data is not connecting to the network. Please help as I have tried to turn off my phone and hard restart and not correcting there is no human I can speak to ???
when i set it up i didn't have a email, i dont know what email the store rep would of used. i need to log in and change my plan. i now have a email that i can use you do i change my email
I moved from Freedom to Public since last Friday, November 4. I found I did one thing wrong that I did not send "YES" answer to message from Freedom simm after inserted Public simm. Since then, I had intermittent issue with texting/calling. "Not r...
Hi, I can't log in to My Account. Tried several times and changed the password, but still, get the error "Email or password is incorrect. Please try again, or reset password."I want to cancel a plan that I added by mistake ( replied YES to a message ...
Hi there, I purchased international minutes before going on a work trip to Hungary however once arriving the network is permanently set to unavailable. I have tried a variety of troubleshooting methods to correct this however none seem to work. I am ...
I have been a customer with public mobile for years and I notice that the data plans they offer are really low on data compared to other companies for the same price. I see that they have a 12GB gigabyte data promo code. How do I add this as I am an ...
Hi I just want to know the difference between 2 plans of 40 bucks. One is regular and 1 is offering 15GB of data. In regular plan you will get 5GB of data plus 12GB extra with promo code ( 17 gb) for 40$. Which plan is best for me?
My community I am on right now is an old account from 2018 and now I just recently return with the Halloween plan and wondering how the points system work involving with using the community forum?
Hello, I've checked my account for data usage and it says 0 MB used but when I turn on my data, I can't browse anything or even download pictures through SMS. Would appreciate your help. Thank you.
All this on the message boards is great, and I appreciate the advice given - but can I just talk to someone, a real person at least on the phone? I need tech support and there doesn't seem to be any. I have an unusual set of circumstances. First, not...
Hello all. I've used up all the data on my current plan (mistakenly been using my phone at home without wifi!). I'd like to renew the plan immediately. However, I signed up for the promotional $40 / 15GB per month plan last week and that is no longe...
Hello, I am having an issue with completing the SIM activation for my sister. We received an error when it got to the payment and when I tried to re-do it, I get a message saying the email has already been registered. I tried to log in with self ser...
Seriously regretting parking my number with this service while I prepared to leave the country. What’s the magic word to get them to move on it? I’m leaving in a few days and they’ve now rejected me a second time.
Hey Everyone,Just started with PM. I registered a SIM and chose my plan and a phone number. After it was set up. I ported my old number from Koodo. Koodo sent me a text message asking for confirmation. However I didn't see this until very close t...
Caller leaves a voice mail and my phone indicates so. I go to retrieve the voice mail and I get a message "error performing request, unknown error" This has begun to happen for about the last month.
When i make calls out it will drop call right away. But ppl can call me with no issue and i can recive the calls. I did phone reset but still not working
