Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Yes. Brand new with a pretty silly question. I’ve signed up, asked to have my old number ported (understand it can take some time). Question is, do I receive some sort of notice from PM that my service is now up and alive, or do I reinsert the old S...
My dad would like to activate a cell phone he owns to be used during summer cottage months only May to November. I think the $15 plan is all he needs Can he disconnect during winter months etc??
Hi, I'm trying to access my account and forgot the password, I try to reset it, provide my email and it just says "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"What do I do now? Need urgent help?!?
How do you block a number from calling and leaving voicemail
I can't send or receive text messages
The first card I was sent weeks ago didn't work. After an extremely challenging time finding support, I finally got through to someone via email who could help, and they sent me a replacement. This new card says PREPAID SIM on the front, which I don'...
I recieved a text from PM saying I got $1 for community rewards, which also reduced off my monthly payment. However, I noticed when I logged into PM account online it said $0 beside community rewards, but had $1 beside loyalty rewards? I found that b...
My network and my data not working
Hi PM Community, I like what Public Mobile is offering and am interested to join. Is there anywhere currently (e.g. Walmart) that offers SIM cards for free? (I'm in the GTA area) Thanks!
Every 2nd or 3rd day I get a text from public mobile. They almost seem a bit spammy. Am I able to turn these off?
I would like to know if the Samsung Galaxy A20S is compatible with this service?
Signing up for new account, are 778 or 604 numbers available for request?
i was looking at my history and it says i sent and recieved texts when there is no possible way that i did at the times they say...?
I just started with public mobile. I got a notification that I used 70% of my data already. When I checked I discovered I wasn't connected to the wifi. Can I change notifications and receive 1 at 50% just in case it happens again? Also can I buy extr...
It would be great if PM could set up an option to download monthly statements for records keeping...just saying.
You called me 3 days ago and chose a number I did not like / I tried to change my number more than 30 times through my public mobile account and always did not succeed / I used Google Chrome, Firefox and Internet Explorer and also I used a private pa...
Is compatible with Huawei P30 lite?
on autopay my card was billed $28.00 which I paid. I was asked to fill out a" ticket" but I don't see anywhere to do that. Can you please tell me where the ticket is to make the report of the overcharge?Thank you K
I forgot my password and i need to change my package and register my credit card for automated payments please help me.
Hi my order # is 198504. My envelope had a small slit on top but I hadohad it from the side. The envelope is empty. I didn't get as card I've been waiting a week to get. I dont know-how to contact big boss man but I think this is BS. Either the envel...
Hello! I was wondering if you receive community rewards when you post in the section about interests? Or if you only receive rewards from actual PM related themes? Thank you in advance!
My $15 plan notified me that I had only 10 min. left so I changed my plan to the $25 one. When I went to use it, my phone said I could not make a local call because I did not have a long distance add on.....WTF?
I love Public Mobile and the extras they provide. My question is how do these promos work? Do I have them for a buffer each and every month or just until I use them up? I never use all my provided data so I'm not sure about this extra I've been gi...
What is the best way to earn the most rewards? I've signed up for autopay and I'm trying to be active in the community, anything else I should be doing?
Hello people, I'm having an issue setting up my data. I have a new account, just got it yesterday. I have an old iphone 6s from 2017the help article says:"Here’s how to set up data in 3 steps:1) Tap:SettingsCellularCellular Data Network2) Input this ...
This seems to be absent in the plan details compared to the others. Is it not included?
Should be in Lounge methinks
Hello I have 4 phones with Public Mobile which confuses me sometimes when trying to keep track of different emails and login info. One of the phones was lost on a jobsite a few months ago. I tried getting a new sim and setting it up on the website bu...
Hello, i pay my account 25$ per month -2$ for the automatic payment but the real amont in my bank acount is higher (26,44$). Is it just taxes?Thanks for your answers!
Dear Public Team, I have been charged 42.94 for a $ 40 plan. Also $2 autopay credit is not deducted. Kindly look into this.
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