My account won’t work, I’ve now spend $60 when it should have only been $40 cause I replied yes

[Jakeg]

And now my phone is all messed up and I’m wasting money, people can’t call me or anything? 

[darlicious]

@Jakeg @tashachris87 

Did you just renew with the new $40/15gb plan? There have been issues with renewals on this plan which I'm unsure if an explanation to the cause or the fix has been posted yet? If you have already tried the following :

1. Reboot your phone.
2. Toggle airplane mode on/off.
3. Power off phone. Remove Sim card. If possible put in another phone and try making a call or a text. Remove and return to your phone and reboot. Make a test call. (If no other phone is available  or a second Sim slot then leave the Sim out of the phone for a minimum 10 minutes.
4. If you can afford to make a manual top up payment do so.
5. If you are on the points program log into your self serve account. Go to your profile page or the quick links and click on lost/stolen. Suspend your service. Log out/in. Resume your service via lost/stolen. Log out and reboot. Try your call again.

If all else fails contact customer support.....

Edit to add...

 https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...

[softech · Accepted solution]

@tashachris87 

Was your account just renewed and just started a new cycle?

is mobile data working?

Try to reseat the sim card (power off, take sim card out for a minute , then put it back in and power up)

if that does help, maybe open ticket with PM for further investigation.  It looks like there have been some posts about similar issue last day or so

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[tashachris87]

The same thing with my phone has been happening for over a day and I have an active status on my phone 

[Yummy]

Please clarify how did you spend $60 and where did you reply 'yes'.

[HALIMACS]

@Jakeg 

Can you log into your self-serve account, and if so, does it display the account status?

Is it active or suspended?

After adding funds to an account, tap the resume or reactivate button in self-serve.

You may also want to try rebooting your phone, resetting network connections, or toggling Airplane Mode on and off