@JK8 wrote:
@maxwello11 wrote:
Anyone know how to change the email of a self serve account
Contact a moderator (Public Mobile representative) for assistance:
(second option below is easiest to submit a ticket)
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
For this type of ticket, I don't agree that sending a private message is easier. Not only will this result in the customer getting slower servcie, doing this will also require an additional verification step. Also, for a self serve e-mail address change, a few questions need to be answered aboout the account. The ticketing process ensures that all that information is provided in one step. Sending a private messages means that the moderator will not only need to verfify that the Commmunity member owns the Public Mobile account, but would also means that more back-and-forth messages will need to be exchanged because of the increased amount of information that is needed for security reasons for this type of request. I suggest using SIMon to submit the ticket, and once there, typing "change self serve e-mail address" will take the customer directly to the steps needed to process this request.
