Subscription

[Kurgan]

I had my account set up to change on the renewal date but it did not happen, how can I resolve this as a plan is no longer available. Anyone else have a problem like this?

[AK32]

Hey there, this has happened to some others as well, you may need to refresh the app, i suggest logging into your account from a web browser in private/incognito mode to make sure theres no old cookies/cache, and then see. If you had it set to change at renewal it should update. Hope this helps!

[BKNS27]

@Kurgan 

This seems to be an issues recently with a few of our members.

Just dm a CS_Agent and explain what happened.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Kurgan 

it could be just a browser cache problem and your plan was indeed changed.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage