Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was told to contact the port team through the virtual assistant, it doesn't give me contact information or a way to access the team. So, how do I accomplish this without feeling like I'm walking around in a revolving door?
please help, I had a very old email address connected to my account. The entire server and platform is gone. I can't get into my account as I have not email address anymore. I have been locked out a few times and I can't access the email address to c...
HiFor the last few days in my Google feed I've received promotions from PM advertising a $23.00 per month International 4G plan. Nowhere in the promotion does it state that these offers are for new subscribers only. However, when I log in and select ...
I am currently on a 50gb plan and would like to change to a 6gb plan. When signed in to my account the 6gb plan is not listed as an option to change to that plan. is there a way to change from my current 50gb plan to the 6gb plan? If so, how do I d...
HiI had a Community account and user name. Now it asks for my PM log in complete with email address. It then asks me to complete my profile by choosing a user name, but obviously it won't let me use my existing name as 'it is already in use'.I create...
Never received an esim card in activation email. I need one to get my new samsung working. Help pls
I am having network trouble and want to try a new SIM. Can i get new SIM sent to me?
Just signed up.Not receiving any texts, but emails and phone calls work. When I go to the app, it says I have to create my eversafe ID and it has texted me a one-time password. But I'm not receiving texts. The help information says I can choose the o...
I missed my payment today, I want to do recharge can anyone help here?
My son was logged out of his app and cannot remember the email/password to get back in - he needs to pay for service. Tried using forgot email but when entering phone number it say LOGIN failed. Please advise how to fix this.
I will be going to Europe in April. Is there a plan or add-on that will cover me in Europe.If not any suggestions.
Hi I can't get into my account anymore, it's like PM sees my account as a new account that needs to be created with a new sim card. Customer service please get in touch with me thanks.
"Why is it that other Public Mobile users can choose a Black Friday deal that offers a $29 per month 5G plan with 10GB of data in the US, Canada, and Mexico, but I don't see this option available to me?"
I had two lines with Telus. Created two accounts on Public mobile. Ported over the secondary line to PM first. Success. The number / Sim went "off" in the sim settings on iOS. Then I ported over my primary Telus number successfully to Public mobile. ...
The payment for my subscription just passed I want to change it today without 2 payments passing and I don't want wait 30 days
It seems that my post has been deleted, so I’m posting it again. If I violated any rules, please let me know.I’m trying to use data communication by inserting a PM SIM card into the KuWfi LTE router (CPE812), but it seems I’m unable to configure the ...
Hi,I was wondering if anyone knows if there are any public mobile plans that work in Japan? Thanks
Hi Everyone I would like to know if there is anyway to retreve your call log or history from a stolen phone? I have some very important numbers in there that I can not find from anywhere else.Thanking you allIn advance ;xxxxxxxxxxxxxxxxxxxxxxxxxx@xxx...
I have access to all Black Friday deals except the $29 10 GB CAN/US/MEX plan I am currently on the $34 CAN/US 50GB plan but use no more than 2GB on average. I assume I cannot downgrade since all options available to me are upgrades only. Do I need ...
Accidentally bought plan and made account with esim when my 20 can't support it. I bought a Public Mobile sim card today and put it in. When I go into the app and try to finish signing up it still says my phone is not esim compatible. What should I d...
I just switched to public mobile using esim, and cant use any data. Im having the 50gig plan
I've been trying for a couple hours to figure out how to get a message to some sort of administrator. The ChatBot tells me that I can get the $35 Black Friday 50GB Can-US-Mex by using the App (instead of the website). But it doesn't work for me. And ...
As part of the "Transfer Number" screen process, there was a list of instructions which included:Don't remove or delete current provider's SIM card yetReceive an SMS transfer from previous provider (Freedom Mobile) and answer yes within 90 minutesAs ...
My friend isn't able to text with her new public mobile account which she ported her bell number to. She can make calls however. The port was only done a couple hours ago....could it be that it's not completely ported yet? Any help would be apprecia...
I only have public mobile on my computer, is it worth getting the app?
Hi thereMy phone is not receiving any messages while away from my wifi therefore the public mobile internet is not working when away from wifi. please help.
Changed plans about 2 months ago, for more data, but even when my plan renews it says I have used all my dataAny suggestions
I signed up for the service about 5 hours ago and transfered my number from Videotron. I still have no data and cannot call or text. However, I can receive calls. Anybody else have this issue?
Hi,I am Public Mobile subscriber and want to add my wife and son to my account by transferring their phone numbers from another carrier. To be clear, the outcome is to have 3 separate plans for 3 separate phone numbers under one account. How can I d...
