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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My bill

Why did my bill go from 21 dollars a month to 28 and I received no notification of this?

public mobile plan

I have tried without success for hours to obtain help from a human. Come Sept 6/24I will cancel my account unless you can improve your support program with a telephone number and a human to speak with!!

Roaming

Is it possible to us PM in Europe or should I get a local sim

Resolved! prices

Why is it that my wife just been offered 60 gb data for $34.00 and I am paying $50.00 for 40 gb? We both joined at the same time in Novembre 2019. Should'nt I get the same deal?

Re: Activation issue

I just bought a sim to port my number to public mobile. It currently doesnt work.Is there anything going on at the moment? Or do I wait till after June 16 to port my number in?Anytime I try to port, it says it's unable to do so, and wants me to conta...

Feedback or Escalate CS Claim?

Is there a way to leave feedback on a customer service agent or escalate an issue to a higher up?I have been given misinformation by a CS Agent, and when kindly explaining what he is suggesting does not make sense, he starts to give me attitude...To ...

$21 a month promo for 3gb how to switch to this?

Currently on a subscription for $25 a month and total of $29. I saw a promo on the website for $21 / month with 3g with unlimited canada calls and text. Why is it not in the 'change a subscription section' and how can I switch? Asap answer. Much app...

Resolved! Port out "plan expired" but not suspended account

I'm trying to make sense of this requirement that the account must be active to port out from PM. As long as the account hasn't gone past 90 days without a plan, is that not still considered "active"?It seems that most threads about this subject are ...

Resolved! How to Undo a Payment From the Wrong Account

Yesterday I tried logging into my account to renew my plan and forgot which email I made the account under. I ended up finding the original email but the problem is that somehow the first email I used already had an unactivated account and so I made ...

texting

Been 5 days since I activated my account, still cannot send or receive a text unless i am connected to wifi.

Should I switch plans?

My current subscription is the $102/90-day , 60GB Data @ 4G Plan (expiring next week)...plus I got the 240Gb bonus a while back (60 days left and I used none of it so far)I use about 12-15 GB per month of data.If I switch to the $29/mth 10 GB @4G pla...

Invalid referral code

I'm a new subscriber but my referral code is invalid when my friend tries to use it. Any suggestion?

transferring phone number issue.

Hi thereI am having trouble activating my account. I have gone through the process, paid for the month and attempted to transfer my old number. It has approved that but requires me to verify the transfer by receiving a text. The number I have transfe...

Credit card update

HOW CAN I UPDATE MY CREDIT CARD?

Cannot receive verification code from some app/website

After I’ve ported my number with Public Mobile (for a few months) now. I’m starting to notice that I can’t receive verification code via sms from certain apps/websites. For example, oversea banking. All of these use my Canadian phone number and it...

ESIM issues

Need to Change from ESIM to Physical Sim but cannot complete the activation on the ESIM because device is not compatible. Does anyone know how to do this since i cant finish my registration? If not does anyone know how to cancel the service without...

Resolved! Subscription

My subscription with public mobile ends today. Should it not be by midnight on the day? Unfortunately, PM has already cancelled my number meaning I cant transfer it to another provider. Should it not end by midnight? The other provider has requested ...

Resolved! accounts

I have 2 accounts but I can log in to only 1 How do I log in to the other account

Resolved! Re: Invoice beyond 12 months

Can you tell me where I can see the current bill please?

Resolved! Invoice beyond 12 months

Hi,i'd like to get invoices from July 2021 to June 2023.Please advise.

Resolved! Problem Related to Subscription Cancellation

Hi Community,I just moved outside Canada and will probably never return there, so I have to cancel my public mobile subscription. However, when I tried to log in to my account, I could not pass the two-step authentication because I could not receive ...

Resolved! Monthly Invoice Increase

Why did my monthly bill increase??? May 10, 2024 $32.77 - June 9, 2024 - $ 39.55

Texting issues

I have an iPhone and can only receive texts from other iPhone users, not Android users. I have another iPhone with a different service provider where I have zero issues. I have no users on my ‘Blocked’ users list.

Resolved! Number transfer

Hi, new to Public Mobile. I tried transferring my number over from my previous carrier (Fonus VoIP) and under the Public app it says it was successfully transferred and shows the number. I can make calls with it but it won’t send or receive text mess...

SIM

I bought a new plan with newSIM on 1 June ,until now i Dont catch that Why

Resolved! International Calls/Texts Outside Canada

Hi,I'm planning to travel outside Canada and am unsure if I can receive text messages or calls while abroad. During my previous trip to Asia, I was unable to receive SMS or calls. I remember my plan should cover international calls and texts, but it ...

Resolved! Referred friends point/benefit

H there, I refered my friend but didnt get any rewards for that what should I do for that?Thanks & RegardsHarpreet

Account access

I have two active accounts with Public mobile but can not reset pass words to access either.

5G not working, Burnaby BC Area

I checked the 5G map and my area shows as compatible, my phone is a S22 Ultra Samsung and it allows 5G.But my download speeds are horrible, i'm only getting .045MB/sec to 1.3MB/Sec.I signed up for the new $35 dollar US/Canada 5G plan. Is this a phone...

Encountering errors logging in to an existing account

Is there a fix? Trouble shooting ideas or just wait till fixed?

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