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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Won't accept my existing SIM card number

I am trying to sign up for Public Mobile. When I enter my existing SIM card number from my current service provider, Public Mobile says it is invalid. The SIM card # is definitely correct and is Unlocked. It is 20 digits long. Not sure what to do. Ra...

final verification to change phone over toMobile

i missed the 90 minutes

Calling from USA to Canada and Calling US to US numbers

My plan description doest clarify if i can call from US to Canada and US to US numbers with no extra roaming charges. I'd like to know if that is the case.

Account Switch

I look after my wife's account, but it is locked and I have been trying to get into it to change the subscription to the $21.00 a month plan with no luck. I use my second email account address for her account access. But no luck the last few days be...

How do I communicate with a human at Public Mobile

Mom needs to set up service, and if I can communicate with a human at Public Mobile, it would really help.

SIM error message

Just recently received my SIM card. (New service). When I put my SIM card in my phone I get an error message “SIM not provisioned”. My new number has already been assigned to me although I wanted to port my old number. When I try to log into my a...

Please change me to a cheaper plan or help me Port Out to a competitor.

Hi,I've had multiple lines with PM for a long time. My plan cost went up $7 per month when you cancelled my loyalty. I mean you cancelled my Loyalty discounts thereby cancelling my loyalty.Last week I ported my son to an Annual Plan with a competito...

Subscription not complete

We just signed my son up for Public Mobile and it’s saying subscription not complete. We then go in to log into his account and it goes into a loop of saying subscription not complete and we’re not even able to login. It just takes us to a blank scre...

Ticket?

What is a ticket when I asked to submit one in?

Resolved! Esim activation issues

@CS_Agent trying to activate new account. Esim isn't working, I have a physical sim I want to use but can't restart process and since I am porting over my number I can't get into my account as eversafe keeps sending codes to my number that is in limb...

Resolved! Why can't i send/receive a message from my phone number

I am having issues with receiving and sending text messages and phone calls after activating my new esim. The data is working but the service is not. When I checked the esim settings it seems correct. Any advice on this? I can't even login into the p...

Add-ons

I've purchased an Add-on (several times now) from available funds added Dec 28 but it does not appear on my account.

Resolved! Ticket Status

I submited a ticket yesterday and haven't heard back yet. It said I would likely hear back within 30 minutes, but could be longer depending on how busy they are. I know this time or year can be busy, and I don't mind the wait, but is there a way to m...

Not receiving texts or phone calls

I just ported my phone number over from virgin. I can make phone calls and texts but not receiving calls or text.

Resolved! Automatic top up

I was charged for something called “automatic top up” but I’m so confused what that is because I never made that purchase

Closed account

I just recently closed my account and have no access to my account anymore. I need a copy of my last invoice, just made a payment on December 25. From what I could gather should be able to access to my account for that. Would an agent please con...

Porting Time Frame

I ported out yesterday around 2:40pm and follow with the app that shows porting completed. My calling didn't work but at least the data did but the data stopped working an hour afterwards. It has been 21hrs now and it is still yet to be resolved with...

Resolved! Question about changing my plan (upgrade) and this particular plan show no Voicemail

Hello, I was just hoping someone from the community could clarify before I subscribe to a new plan today. my current plan is the $35/month megabyte (Canada-US) plan but I see the available changes are a 75 MB international plan, but does not even men...

Porting number

My existing SK based Telus phone number won't port to my new PM subscription. Error message keeps coming up as the number being invalid.

Resolved! Sale ending

If I start a subscription on the final day of a sale is it OK to finish the setup at a later time and still get the sale price? I am waiting for a sim to arrive and want to port my number from another carrier.

Porting taking long time

I switched to PM two days ago from Sasktel. Everything went smooth. Took about an hour to get my number in my eSIM. I decided to switch my wife over as well. I did it yesterday afternoon. The number has still not moved over. But she is still able to ...

Really need help figuring this out

I'm trying to set up my mom's public mobile sim card and I downloaded the app and it won't let me click login, and the one time I got to the end it said that the sim that was in the phone was not public mobile but it was, then it kept saying the numb...

Subscriptions

I have 3 public mobile accounts. I just changed my plan on my phone and I wanted to change the plans I have for the kids to the same one but it’s not listed when I look on the app on their phones. Here’s what I have mine changed to.

New account phone no not active

Phone shows public mobile as the service but no phone no. If I try to log on to my account from a PC, I get message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access" It then tells me it sends a text t...

Resolved! Us roaming

How do I renew a US roaming bundle

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