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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1852 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30233 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41904 Views
  • 185 replies
  • 29 Bravos

Resolved! Eversafe ID

Hi,I just changed my phone number and it says my new number is already in use for an Eversafe ID? How do I fix this? 

MeganJudith by Good Citizen / Bon Citoyen
  • 1203 Views
  • 7 replies
  • 0 Bravos

US add-on not working

Presently in the US, purchased an add on roaming, received my receipt confirming my purchase, made sure roaming on the telephone was turned on,  turned phone on and off and yet my add-on is still not working? Help!

Rona48 by Great Neighbour / Super Voisin
  • 304 Views
  • 2 replies
  • 0 Bravos

Change plan from renewal day to immediate change

Currently I have the $50 with 100GB plan from the boxing week deal set to be renewed in 10 days. However, my current plan's data is running low so I'm wondering if I could change to the plan immediately. I am scared if I cancel the renewal then I won...

Sixk by Great Neighbour / Super Voisin
  • 371 Views
  • 3 replies
  • 0 Bravos

Trouble with 4G plan speed ~~> (also unable to activate 5G promo)

Hello!I subbed to the $29 30GB @ 4G plan, and just received my SIM chip... hurrah!Turns out, the Public Mobile "100Mbps"... cough... is more like 10Mbps (3 up) at very best. More realistically, 6dn/1up. Even though the exact same phone + location, wi...

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eco by Great Neighbour / Super Voisin
  • 339 Views
  • 1 replies
  • 1 Bravos

Invalid SIM

Hi there,I have been overseas and not using my phone and I suspended my subscription a few months ago. I read that if you leave your number unactivated then you can't get it back after three months so I was careful about the timing. Today is three mo...

Tokyospice by Good Citizen / Bon Citoyen
  • 1209 Views
  • 11 replies
  • 0 Bravos

Real World Experience 3G vs 4G

Looking for some feedback from users that have moved from a 3G plan to a 4G plan.  Have you noticed any real world difference in speed?  I generally only use phone data for some light internet browsing, maps and linking to fitness band for GPS data. ...

David_F by Great Neighbour / Super Voisin
  • 2169 Views
  • 10 replies
  • 1 Bravos

New subscription not working

New subscription and phone # transfer not working after 2nd day after I paid and did everything please help me resolve this issue 

Camero by Great Neighbour / Super Voisin
  • 266 Views
  • 1 replies
  • 0 Bravos

Resolved! cannot get a code

 I cannot receive 6 digit code on my phone number  to get full access into my account. Can anyone help me please?

DanialZ by Great Neighbour / Super Voisin
  • 621 Views
  • 3 replies
  • 0 Bravos

Number transferred

I just made a mistake by transferring my old roger number to my public mobile account.Now I can't receive or dial any calls. Please help me get my old public mobile phone number back

Roshnie by Good Citizen / Bon Citoyen
  • 402 Views
  • 4 replies
  • 0 Bravos

Resolved! No service after number transfer (Resolved. iphone user, eSIM)

I'm an iphone user and transfered my old number to eSIM. My problem was that I couldn't get signal on my phone 9 hours after I text confirmed the number transfer.It turns out that in iphone Settings, I need to go to Cellular, under SIMs, I will have ...

lzlzlzlz by Great Neighbour / Super Voisin
  • 2418 Views
  • 1 replies
  • 1 Bravos

Forwarding Canadian mobile number

Hi, I am wondering if I can call forward my Canadian number to a US mobile phone number temporarily for 3 months. 

ihender by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

resend the port

Hi,I need help to resend the port request to Fido, I gave the wrong account number.

kuyajeff by Great Neighbour / Super Voisin
  • 363 Views
  • 4 replies
  • 0 Bravos

trouble porting number

I entered the IMEI and I received a message saying that there was an issue porting my number. I don't know what to do now. 

Francesca1305 by Great Neighbour / Super Voisin
  • 431 Views
  • 5 replies
  • 0 Bravos

Help me! International service

Hi, I had to travel to Colombia, and i will be here for a while, I brought my Public mobile SIM, But i dont get signal, SMS minutes or Data, is there  a way i can activate my number  here so I can use  my plan with from here to Canada, and also recei...

ManuelZam by Great Neighbour / Super Voisin
  • 788 Views
  • 7 replies
  • 0 Bravos

account payment problem

My usage renewed yesterday Jan 7 and immediately showed that all data had been used. I did not use the data-this is an error.Also today I was charged $30 for 3 GB add-on that I did not request.Please advise.

woofer by Great Neighbour / Super Voisin
  • 228 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting issue from Virgin Plus

I attempted to transfer my mobile number from Virgin Plus to PM. I responded to the porting SMS at 6 pm, and it's now 11 pm.However, my mobile number has not yet ported to PM; the app still displays the temporary mobile number. When I tried to call m...

bearever by Great Neighbour / Super Voisin
  • 873 Views
  • 3 replies
  • 0 Bravos

text messasges not going through

so my sons phone (iphone10) no longer sends through the texts if his data is used up.  Ive gone through the settings and its all set up correctly. the imessage is on. the send as SMS is on.  every time i click to open a ticket i get an error message....

ck1972 by Great Neighbour / Super Voisin
  • 327 Views
  • 2 replies
  • 0 Bravos

Switching from Existing Plans to a Boxing Week Plan.

My son and I are trying to switch from our existing plans to one of the boxing week special plans today, on the last day, January 8!  I hope this information helps others this last day of the promotions or in the future.I have been a PM subscriber fo...

funpig1 by Model Citizen / Citoyen Modèle
  • 729 Views
  • 5 replies
  • 2 Bravos

How to cancel Subscription??

Hi I want to cancel my subscription which end on Jan 08, and now it is Jan o8 but I am already charged!! I have not used anything yet, how can I get my money back please? thank you 

Metaphysicat by Good Citizen / Bon Citoyen
  • 882 Views
  • 8 replies
  • 0 Bravos

Resolved! Travelling to USA

If I keep my SIM card on while traveling to the USA, will I receive text messages and calls? Will I be charged even if I do not answer the calls or reply to the texts, considering I may need to keep the SIM on for receiving OTPs?

KACHASAFA by Great Citizen / Super Citoyen
  • 779 Views
  • 6 replies
  • 0 Bravos

number port problem

I am currently trying to port my number from Lum Mobile, and I got the confirmation text from them but despite saying YES it didn't detect it so after 90 minutes it expired and told me to retry with my carrier. Except I can't resend the number port r...

samuelofca by Great Neighbour / Super Voisin
  • 452 Views
  • 4 replies
  • 2 Bravos

didn't receive my SIM card

I didn't receive my SIM card yet. It was ordered on the 15 December 2023. We are the 8 January 2024.  Who can I call to find out if there is any problem ? 

enricojl_42 by Great Neighbour / Super Voisin
  • 408 Views
  • 4 replies
  • 0 Bravos
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