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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

One time passcode

I am new with public phone.I tried to login in my account but I don't get any one time passcode. That’s why I can’t login my account.I tried to login some other accounts as well where I use my phone number for one time passcode. I also don’t get one...

Calls and text

Can only recieve calls. When try and make calls or text just get message that not connected to network. Phone recognizes my public mobile sim card

esim not working in my iphone 11

Hello,My phone was working perfectly except I was not getting verification texts. Several esims later and now nothing works. No data texts or phone. I even went to apple and had them do a factory restart. I'm going to school in the USA do you thi...

Resolved! Have difficulty with payment method

Hi thereI am new to Public Mobile. I try to do a new subscription to the step three. It told me payment failed. I try to use mastercard to pay. I double check all the numbers and try again. It still failed. I called my mastercard, and they can't find...

cannot download the PM app thus couldn't activate my SIM CARD

cannot download the PM app thus couldn't activate my SIM CARD. What can i do?

Cancel a Public Mobile account

I would like to cancel cell phone number xxxxxxxxxxxxxxxxxxxxx that is billed to my credit card around the 19th of each month for $25.20CDN. The Public Mobile account for this cell phone number was activated on March 20, 2024.You can call/text me at ...

the plan for tranferring to PM

As I know, there was a plan $15 in PM for 100 mins calling, unlimited sms, and 250mb per month. but can't find it on the official website. where is it?How can I apply this $15 plan when I transfer to PM?

transfer Number

Hello its not letting me transfer my number

iphone visual voicemail

I see people recording a voicemail but when I go into my iphone voicemail list with the visual voicemail, it doesn't show in the list. Where did the voicemail go?

SMS problems

I can’t not use SMS messages even with wifi or data I need help and I’ve already contacted chatbot

Payment

It isn't letting me put my debit visa information in even though I put it in right.

Porting Number from Koodo to PM

HI! i'm so stress because of this. Here the steps that I did:Buy new esim from PM + plan -> paid it -> add eSim to my iPhone -> it status is activating, but on PM app it says that it's activated -> restart my iPhone (cause someone said to do so) -> B...

Resolved! PUK code?

How to find PUK code

Registration

I purchased a Public Mobile sim card at the Telus store. The sim card is written Public Mobile on it, but when i enter the number to register, it tells me that the number is not valid.

Cellular Data

I am using an eSIM. After being abroad for a month and returning, my phone can make calls, but the mobile data is not connecting. How can I fix this?

Resolved! Re: Issue transferring phone number from previous carrier

Hi there,Can I also get the number? I have issue with porting my number and the agent is not helping.

Can't connect to network, emergency call only

My phone is woking for years, nothing changed, start from 2025 Feb, my phone can't connect to network, no call, no text message, emergency call only. I try reboot, take out SIM, and put back in. but nothing works. what else I can try? Thanks.

I cannot log into my new account

I cannot log into my new account as my phone has not been ported after waiting 5 hours

Porting issues

My wife just ported from Rogers to Public. Followed all the steps but after restart still no service. Any suggestions??

eSim

Will my eSIM, while connected to a local network for data, function in a country where Public Mobile does not provide coverage?

It says I don’t have an active account

It’s the last day of the month I noticed I couldn’t make any calls. I just updated my payment information in case there was an issue, when I try to call is says. We cant complete call there’s no active account - please advise asap

Cancel and refund

I have a sim and have paid but I cannot download the app and therefore cannot complete activation. I have spend hours on this and am out of time so I want to cancel and go with a provider that can activate service

Issue transferring phone number from previous carrier

Hello-I need help transferring my phone number from Fido to Public Mobile before I start getting charged redundantly.

Issue with porting number

I am a new customer. Put request for transfer the current number. However, I typed incorrect account number of my current carrier. I have no clue what to do next. I have nobody to tell that I provided incorrect number. I want to provide correct numb...

Can't seem to pay

My account isn't letting me pay or change my pin for to pay over the phone. I've got my credit card on it and still nothing. Can't make calls or texts

No Data and Can't Receive Incoming Calls or Texts

I have updated my credit card information on my profile. I do not have data, and I can't receive incoming calls or texts. Please can you assist me?

Canada-US Plan Calls

I arrived yesterday in Detroit and so far, no problem with data which is great but for some reason calls are not working, as soon as I try to start a phone call it disconnects automatically. Any ideas on how to solve it? Thanks!

Account login error

Hello, I need to update my credit card info that’s on file with PM. I’m an existing user and am already subscribed to a plan. However every time I try to login, either in the app or browser, it takes me to a page that says “let’s complete your activa...

Resolved! Returning customer, sending confirmation code to a number that no longer exists, please help

I was with public mobile years ago and a returning customer. I have registered a new SIM and received the new phone number but to finalize the transaction I am asked the following... but I no longer have this ****061 number. What do I need to do?We’v...

Phone number on file

Good morning, I am hoping you can helpt me. My phone number does not show on file, a temporary phone number shows up still, so when I try to log in to the app, it says it sends a text to the other number, which I do not have. This is very annoying, I...

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