Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up and paid for my and my spouse's phones to Public Mobile. My account plan is active, but not his. Whenever he tries to call, it says he does not have an active account. The payment went off my credit card.He can't access his account from t...
My wife and I are both on Public Mobile. Last month she appeared to have used all her data. Today is the first day of the next billing period. She has the basic account with 250 MB of data. However, instead of getting a balance of 250 MB today it sho...
Why, why, why does this always happen?!? I have 0/15 days left. I have $30 funds available. I have, to my knowledge, completed the procedure twice to renew my add-on and have been told twice that I was successful but I still have 0/15 days and I cann...
activated a new sim card. sms is not working. can call out but can not receive calls.
How to report /stop receiving calls and messages Anyone can help please,thank you
hi! i just need to update my payment information, however, when i go into my account to the payment section & enter my new credit card information the website tells me it is not able to do this. What do i do now, dont you want my money?? thanks!!
Hello all I have search’s and not found any information on this phones ability to work on the Public mobile 5g network. Could someone please see details and confirm. thanks
why can't i cancel the automatic top-up
My daughter lost her phone and I am wondering if there is a way to get a last known location based on the SIM card?I'm unable to log into her google account to do find my phone because the phone itself is the 2fa. I should I have put my own phone as ...
Hi, I just signed up for Public Mobile yesterday with an eSIM but am having issues. It works for a while but sometimes when I go to text, I get the message "Please insert a SIM card to continue.When I restart my phone, I can send texts again but afte...
Hello. My 80 year old mum has the 1gig $25 plan. I've noticed the plan now is $19 but when I go to switch subscription it does not offer it. Is this for new customers?. Do I cancel her plan and start from scratch?. Very perplexed with telus yet again...
I need the recent 3 or 4 payment receipts. I successfully downloaded the latest receipt that is available. No problem.However, no previous receipts are shown on that page. It is a list of receipts that contains only a single record. But there were pr...
I Port my number. But it showing different new number.
While trying to set up my account, they're asking for my SIM card #, they're expecting 19 digits but mine has 28. Am I going to have to order a new one to be compatible with public mobile? If so, am I able to carry my current number forward?
I am a new subscriber to PM. All calls to a US numbers do not go through. I get radio silence, no ringback. This happens with calls when I am in the US and within Canada.
Hi when I register my account I got to pick new number, I guess I use up all my tries to pick a new number. Now do I have to wait till next month so I get to pick a new phone number.
I lost minutes to the number647 580 4001 which I did not make . How do I get back my minutes?
Merged posts since same issue
Activated esim. But not getting calls or messages. Also not getting otp. Only got mobile data. Please solve the issue.
My sim is locked need my PUK code
Good day!I received my SIM card however cannot log into my account as I no longer have access to the email I used initially.Can I reset my email address?Thanks.
I was travelling in the US (before I got the US-Canada wide plan) and I got a talk and text bundle with my points. It never worked, and now is stuck as pending. Is there any way to get a points refund?
I referred a friend and he forgot to enter my code. Can this be corrected?
Existing PM Customer. Need 2 change cell phone #. Get Help feature says: At My Account. Goto Account. Change Phone Number. Select Province & city. Select new phone #. Save Changes. Help pls! Unable to find this feature.With your help, when the cell p...
Hi, Please tell me what to do when I cannot receive call and call out with my phone.
How do I contact the Eversafe ID people directly?I am really tired of registering my computer as a "trusted device" only to have Eversafe demand that I receive and enter a 6-digit verification code EVERY SINGLE TIME I log on. Even my banks don't dema...
Hi there I just signed up for a plan. I opted for an esim. After inputting my previous carriers account number the Public Mobile App put me into a login loop asking me to verify my account. However, to verify my account it would send a text to my pho...
Hello, I got an offer to switch my plan and decided to do so for a few months. Now the $15 plan I've had for years isn't on the website anymore. Is there a way to get the plan back, otherwise I'll end up switching service providers as I only need tex...
Hi. I searched the Community and no clear answer for this. Under what circumstances or conditions will texts (incoming & outgoing) NOT show up in my Usage History? I made sure the filter’s date range included the dates of the texts I was looking for....
My mom is giving me her old phone and I don’t want to switch providers or anything like that. All my information including the phone number I have with public mobile with be on the SIM card is that correct? And I can just transfer it all over using t...
