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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM

I bought a new plan with newSIM on 1 June ,until now i Dont catch that Why

Resolved! International Calls/Texts Outside Canada

Hi,I'm planning to travel outside Canada and am unsure if I can receive text messages or calls while abroad. During my previous trip to Asia, I was unable to receive SMS or calls. I remember my plan should cover international calls and texts, but it ...

Resolved! Referred friends point/benefit

H there, I refered my friend but didnt get any rewards for that what should I do for that?Thanks & RegardsHarpreet

Account access

I have two active accounts with Public mobile but can not reset pass words to access either.

5G not working, Burnaby BC Area

I checked the 5G map and my area shows as compatible, my phone is a S22 Ultra Samsung and it allows 5G.But my download speeds are horrible, i'm only getting .045MB/sec to 1.3MB/Sec.I signed up for the new $35 dollar US/Canada 5G plan. Is this a phone...

Encountering errors logging in to an existing account

Is there a fix? Trouble shooting ideas or just wait till fixed?

Resolved! Agents response time

do they only work 9-5

No data

I just set up my son’s phone and he has no data. I just was on the phone with Telus and for some reason, the transfer was cancelled.

US Data Add-on

Purchased a US talk, Text and data package but needed more data so also grabbed a 3GB data only add-on. The first 3 gb that came with talk and text ran out and now the data only package is not activating, have tried restarting iphone and network rese...

Re: US roaming

Turns out, I’m in the US now and my data doesn’t work! Trying to deal with it through an agent, but it’s difficult when I only have wifi at the hotel.

Using 5G Canada/US plan in Florida (gulf side near Dunedin) with non-whitelisted VoLTE phone

Just wanted to share some info based on my wife's experience today in Florida with her Samsung Galaxy S10+ which has VoLTE but is not on PM's whitelist.T-Mobile: Calls going out and in worked, texting out and in worked, data worksAT&T: Calling out do...

Roaming

I’m travelling to Turkey in few days, would like to know if I can still receive text over there from Canada.. regards

Incorrect IMEI

We tried to port our number over to PM but we entered the IMEI number by mistake. We cannot finish the activation, any suggestions?

My phone hangs up on me

My phone hangs up when I call my boyfriend. It you to let us talk for 15 minutes without hanging up and now we can’t even go 10 minutes without it hanging up on us. I have checked my usage history and his number isn’t showing up as a call. He has a p...

US roaming

I have $34 Canada-US plan. Is this covered US roaming. Or do I need to purchase US roaming Add-Ons? Thanks

picture texts

I can't send/receive picture texts

Sim Card

I didn't receive my sim card to activate account.

Is PM ever going to acknowledge the dropped call issue?

It's been 4 months now and I'm asking will Public Mobile ever make a public announcement on the dropped call issue? If this is considered normal then customers deserve to know so they can make plans to find a service that actually works.Keeping peopl...

premium increase by about 40% from Apr 2024 to May 2024

I am a long term public mobile customer. Can I talk to someone who would explain why am I charged 40% more?

WiFi calling

How do I add WiFi calling to my cell phone with Public Mobile?

Resolved! Help With International Details

I’m kinda stupid and need help.I live in Canada and am travelling to the US next week. My current plan subscription is “75 GB within Canada and the US data” and “Unlimited Canada and US wide minutes and messaging plus unlimited international text and...

Resolved! changing subscription

I currently have the 100 minutes for 15/month plan and want to change to the new 15/month unlimited plan. They want to know my sim card # and will probably want to give me a new phone number that I will then have to change back to my current phone nu...

Resolved! Is there a solution for dropped calls ?

Hi get frequent dropped calls and am almost out of patience. I am using an iphone XR ios 17.5.1 . I have rebooted. There are no options for changing to 3G in settings. Is there a solution for this ?

Resolved! Dropped calls

For the past month when I've talking to someone my call drops. It's happening my more frequently now. I had my call to my son drop 3 times last evening alone. I don't want to leave Public Mobile but I can't keep having this happen. My husband is with...

Resolved! service issues

I pay for two accounts on public mobile my account, and then my son's account. Every time we talk the phone call is disconnected saying that we've timed out you can hear the other person talking. It comes up as 3G or 4G daddy usage when we should be ...

Resolved! Sim hasn't shipped.

I placed my order for a sim on may 22nd but it still has not been shipped. No tracking number and ive been unable to make any type of contact with customer service to get a replacement. My phone is not compatible with Esim

Call to voice mail in history

Call History showing extended call to the voice mail number when my PM SIM was selected of while traveling internationally. Why/how is this happening.

Resolved! New Sim Card Already in Use

I have paid for and received my SIM card. However I put it in the phone before I activated t and it is giving me the "SIm Card already in use" error. Because its an app, I can't use incognito mode and I have waited 24hours for it to clear but I'm st...

Resolved! Help with account

Hi my account won’t log me in it’s saying unauthorized login attempt I’ve changed my password and all. I’m trying to add a top up card to my account and obviously without access to my account it won’t accept the payment voucher. and I can’t dial *611...

Resolved! i did not get my sim card in the mail

i did not recived my sim card in the mail and it has been mor then 10 days i can not open a ticket sins my activation as not ben finish until i recive my sim card were can i buy a public mobile card in a store.

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