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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! trying to set up my subscription

my subscription is paid, my esim didn't work, so ordered a new one, now have and it doesn't work. I need my phone, what do i do?

Account Help

I recently got a new credit card. I need to update my daughters account, but she can’t remember what email she used. I don’t know how to get access to her account.

Accidentally ordered a SIM instead of e-SIM and can't get a response from customer support.

Just want to change my order but no response at all from customer support, not a great way to treat new customers.

Cannot get into my account

My plan continues to renew but I cannot get into my account with the email and password I believe it to be. It keeps asking me activate a sim but I have one.....can someone help

Customer service?

Bought an eSIM because my sim reader isn’t working, I got the message that it can’t be activated and to contact customer service. I can’t create a ticket. How can I get in contact with a human?

Puk code

My son did something and now the sim is locked, i need help getting a puk code

Resolved! Canada US 50GB 5G plan

Hi there,how does the plan work? Would it be a Canadian number? can I cancel anytime?

Problem with Long Distance Minitues Add-on Service

Hello. I am a Public Mobile customer and have recently subscribed a "500 China, Hong Kong, Taiwan and Macau Long Distance Minutes" add-on service. After I made this purchase, I logged into my personal account, and my dashboard showed that the service...

"Incorrect ESM/MEID" Number Port.

I would like the teslus porting number because the submit a ticket option is flawed and does not allow me to open one without a physical sim...Public mobile was annoying with saying my account number was invalid even though it isn't, so I resorted to...

Public Mobile Rewards

Hello,Wondering if anyone can help with. Why is that my rewards does not reflect on my account? Rewards are given to us users to help us lower our monthly payment. Is anyone have the same issue? if so, how did you resolve it? I tried contacting costu...

Phones

How to transfer a number

Suspicious Activity in my account

I was charged with $24 this morning which I was not authorized for this

How do i cancel service and payments?

My spouse tried to set up account but sim card was bad and he has no service. However they continue to take payments and he can’t get into the account

Can't top up my phone I've been with you for years what's going on

Can't add my 40.00 voucher visiting the East Coast no phone not cool 2 days now I need my service been with you for years

Data top up

I added $45 to my account because I thought my data might run over this month. However it didn’t. I thought that I was just adding money into my account in case I ran over. I thought $45 would just be taken off my next bill but it wasn’t. It’s just ...

Payment

My payment won't go through even tho I have the money.

Resolved! New account, number transfer problem.

Transferring number from Bell.Got the text and replied YES, Rebooted phone with new SIMGot a message from PM"Hey, its public mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from o...

Billing

On July 11 my Visa card was charged my usual monthly fee. On July 12 I received a non payment notice and my service was put on hold. All attempts to communicate have failed. Is there an email address I can use? My only other solution is to port my n...

Charged and did not receive service

I was charged 38.42 for 50gigs plan the money was taken off my debit card I did not receive eSIM and it keeps asking me to pay again when I have already paid

New Rewards Program

I have been with PM for over a decade now. My plan saves me half of the plan price thanks to loyalty and automatic payment from the old rewards program. Now that the new rewards program is in effect, my monthly bill has just doubled. One not-so-happy...

Account block

Hi I try to log in my account for paid my month but they ask to change the password and once its change he said dont work now they block my account and cant login again . Need to speak agent look like impossible !!

Resolved! Bad Port

Ported out of Koodo but now SOS been though all self help I think I need someone to refresh my account?

Unable to refer my friends to the same promotion that I just got today

Hi, Tonight, I just switched from Lucky Mobile to Public Mobile using the 10 Gb plan at 23$.I was trying to refer the same plan to my daughter who is also with Lucky Mobile, but when she goes on the Public Mobile WEB site (Quebec province), the plan ...

Only Collecting Points Since May?

We have been a customer of Public Mobile since 2022 and noticed we have just started accumulating rewards points in May 2024. Any reason we would have not accumulated any points from when we signed up back in 2022 and why the points just started accu...

No Service "SOS"

I have an iPhone 13 and it has been showing "SOS" where the signal strength bars would normally show. I have no service, no data, no incoming/outgoing calls, no text. I restarted the phone multiple times, reset the network settings. Chatted with t...

get ticket doesn’t work

i need help. i try to submit a ticket but there is a field that asks for a sim card number. if you don’t have a sim card (which i don’t) you are supposed to enter N/A. but that box won’t accept letters. help?? how can i talk to someone??

No Connectivity in California

While on a trip through Washington, Oregon and California I experienced a seemless transition of services from B.C. to Washington and Oregon. The data speeds were often not even close to advertised (but then when are they ever right; outside of some...

Resolved! Wrong amount billed to my credit card

Who do I talk to about the error amount charged to my credit card?

Entered Incorrect Phone Number for Multifactor Authentication

During account setup, I entered the wrong phone number for authentication, now every time I try to access my account when setting up my SIM card for full access I am unable to get the 6 digit code sent to the phone number.Can anyone please help with ...

Joined my husband to transfer to public mobile

Can I join my husband to my account? What’s the procedure so I can also transfer him to public mobile?

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