Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i am porting my number to chart . please approve the request .
The question is:Why there is no transparency?Why do we have to go thru 90 days subscription to get clear answers?Why community members keep imagining answers then say will see in 90 days?If there is no transparency on PM website there is something no...
How do I get my transfer request resubmitted?
I'm a new PM customer (iPhone 11). Voice calling and texting works, but data doesn't work. Switched the SIM card to an iPhone 13 and data worked. Any ideas why data is not working on my iPhone 11 and how to fix it?
As questions, I am from Bc but why charge me 13% (ONT)HST?
I have said this before but I seriously HATE when Public makes random changes solely for the sake of changeAs for the actual question can anyone explain to me WHY they decided to randomly change the two factor authentication?It used to email a code. ...
Good Day everyone,I have moved to BC since October but I am still being charged for 13% Ontario tax. Could anybody help me ASAP? Thanks
Currently getting a 5G status on my phone for $39 a 20 GB 4G plan. Is this common?
My Data was 90% used so I purchased a data add on. The transaction went through my credit card but it is not appearing on my account
Can you gix my text messaging I’m not receiving or able to send out text I’ve trouble shot my phone have transferred a number ever I just put time on my phone again on this past Friday and I can’t receive or send texts which is part of my package ple...
@CS_Agent I have a question, for the $44 4G Subscription plan, is the 30GB for 90 days or 30 days and how long the 15gb bonus last? Thanks!Kind Regards,Desmond
I am a PM subscriber and my old nano-Sim is giving me error messages in my new iPhone 14 (considered an e-SIM transfer error message).Willing to try PM e-SIM but cannot find option in the App. Ask need Agent to retain my phone number. Please help - t...
Sorry for being a bit ignorant about this, but what exactly is the difference between the first 15g and the second 15g? (some specifics below)for the 90 day plan is it (15x3) 45g + 15g = 60g? or is it (15g +15g)x3 = 90g? (i understand you get it all ...
I just found out I can not receive calls from any Bell landline to my Public Mobile cell phone. Message says "due to technical difficult we are unable to route your call."
Is anyone else having issues with the trusted device option not working when signing in?
For the last three days I have been trying to renue my plan but it kept saying "Sorry we're having trouble processing your request, please try again later" and I am currently on a plan suspension until I can pay, I tried with a prepaid visa card, as ...
what do I do and can I get another sim card with same number
Want to buy a new phone from PM where did the option go to shop ?
I set up auto pay but it’s not coming out of my account and I don’t understand why
Woke up this morning and found out that there’s an app for public mobile now. Was this new or am I just not catching up with the recent updates
Hello, I bought an add on for us data and it didn’t work for half of my trip and I looked on the website and it said to turn on roaming data. I won’t be charged for using data if I bought it right? Nothing else worked to have my data work.
I already bought a public mobile sim card since yesterday I have been trying to buy a plan and activate my sim card but I received an error on both your website and app, I will appreciate it if you could please help me.
Hi,Could anyone who switched to 90 day plan confirm that they got 3x reward instead of 1x?
Hi there. I'm on monthly autopay, with my credit card but I'm not receiving the $2.00 autopay bonus they offer. Why not?? Thanks!
What to do when pin was not entered during activation
Is the original 15$ plan no longer available? I noticed today if I go to make a plan change I can change my current 15$ plan to another 15$ plan. However the new 15$ plan no longer lists text/picture messages as being included.
I just recently switched over from 'Freedom' mobile to 'Public Mobile'. I have my 'Freedom' SIM card in my old phone and inserted my 'Public Mobile' in my new phone.I've missed the 90-minute window to transfer over from Freedom to Public Mobile, and ...
Hi , can sombody help me with porting. I ported from rogers to public about a week ago. Everything works except I can recieve phone calls from rogers or other carriers .My sisters have public mobile and can call me but others cannot. I called rogers ...
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