a month ago - last edited a month ago by computergeek541
I placed an online order for a plan and sim. 2 days later I find a better plan with a different provider and now want to cancel the sim etc. Can't get an agent or any way to contact customer service...? Any ideas how to proceed?
a month ago
Thanks for the quick response. I sent a pm to CS
hi @Z24pride
if you are still waiting for sim card, then activation was not done, PM support can help to cancel and provide refund. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
