I need to contact a customer support agent so I can return a phone I just bought and doesn't work

[TeriiPhone]

Help!

I need a Customer Support Agent so I can return my defective Certified Pre-Owned iphone.  I am unable to make the 'Submit a Ticket' webform work, so the chatbot said to send a Private Message.  This is my attempt..  How can I reach a Customer Support Agent??

The webpage to submit the ticket will not let me submit, and I can't figure out why.  I have completed all the required fields.  url:   https://www.publicmobile.ca/en/bc/get-help/form/U2FsdGVkX1_RAExkPddCPF7ddgMesLFh0M4DQ9NriY-b0PGWf7sJ...

[Timer]

@computergeek541 @TeriiPhone 

yeah i forget to said about use browser from computer,and clear cache and cookies and use one page inPrivate mode. and submitting the ticket.

[computergeek541]

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@Timer wrote:

@TeriiPhone 

CPO Warranty, Returns & Repair >>> http://publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

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The customer already knows this but was having difficulties submitting the ticket.

[Timer]

@TeriiPhone 

CPO Warranty, Returns & Repair >>> http://publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

[softech]

@TeriiPhone   for  CPO related issue, you have to open ticket with PM support by direct message (the usual chatbot way won't work for CPO related ticket).  Please include your order number in the message:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there