Forgot my email address need moderator

[sachiin]

Hi, I don't remember my email address, I need a help from moderator. I remember my pin.

[RossN]

@sachiin you need to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email   change

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Timer]

@sachiin 

 submit a ticket to Customer Support Agents.with SIMon here,

or by private message CS_Agent  to change email and set new password.

[Outdoorsman]

@sachiin 

hi to cnange your self serve email you nneed the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @sachiin   if you want to try, you can try to put in your exiting email addresses in Forgot password link on My Account login page , then see if you get any reset password instructions in the email

if that doesn't help and you need to open ticket with CS agent, then :

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437