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Thanks to everyone for trying to help, but unfortunately I am going to call it a night and check back tomorrow. If I can't figure it out I guess I will be switching phone provider. Thanks Again!

Yes, I have done all the mention. I didn't realize that you can load voucher via *611. As if you are following the thread you will realize I can log in to my account but can't do anything because they need to verify that it is me logging into my acco...

Yes, because I can not update my bank card info as I received a replacement card for the old bank card

Hi Timer,I have been using my computer and have already cleared the cache and cookies. But I have not try private mode and will give it a shot. Thanks!

I don't know why it needs to verify me when I am logged in either.