Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly. the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei work...
Hi, I did payment through credit card, it gave me message that the transaction have been completed but when I click on overview, it says my account is still suspended.
Found this article that outlines how to contact a moderator, using Simon, and 611.https://www.publicmobile.ca/en/bc/get-help/articles/get-support
New to public mobile. Old provider was BELL. Was wondering during the number change process does public mobile automatically cancel my account with bell or do I have to call Bell myself and tell them? Thanks
This is a suggestion to add push notifications to the PM website. Seeing as Lucky Mobile is a direct competitor and they offer CC. What about PM doing a minor upgrade and adding notifications something along the lines of how Facebook sends notificati...
Hi everyone what does this symbol mean at end of post. Thank you
Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)
Hey all, I noticed that Public doesn't endorse any products? Would it be effective or them to look to a few of the bigger players and endorse some phone companies and get a finders fee from said companies? For example - Samsung, Apple, and LG or if ...
Hi. I had to pay my balance 40$, but was charged 45.20$. With Taxes has be less
Hi,I was able to connect to the Public Mobile network for a month+, but suddenly, my iPhone X is not longer able to connect to the carrier network and says that there is "no service", but when I put my sim card in my old iPhone 6, it is able to conne...
Please how long does it take to have my former phone number back? The sales associate that helped me out at Walmart said it will take 2hours for the temporary number of public mobile to change to my former no. It's more than 3hrs now and it's not fix...
So, I found a lost iPhone. It's on, and it says Public Mobile, but it is a locked device with 17% left in the battery. My wife's iPhone charger doesn't fit the one on this one. I have no idea what model this is. Any idea on how to find the rightful o...
2 part question: 1.). Why am I paying at the beginning of the month? Other providers get your bill ready at the end of the cycle but with Public Mobile apparently you pay before the beginning of the cycle. Doesn’t make sense because say I go over my...
My son registered his new sim card and its working fine but he's forgotten the email address he had at the time and now we can't access his account. Any ideas how to reset the account email address if we can't logon in the first place? Thanks
The credit card connected to my account has recently expired and i want to register the new credit card. But, i am unable to find the option to change it via phone and i cant access the online platform because i forgot my password and it wont let me ...
I forgot what email I used to registered my account? Can someone help me?
Is there a way to get my GB of data credited back?
Hello Oracles, I want to bring an issue to your attention. So after receiving that email on my last thread one of our kind community members said you should change your password. So I went to do that. But it came up that is didn't work. So, I logged ...
Hey everyone. I got a strange email this morning and I'm not sure why they are saying they can help me. I went to the original post and I didn't ask for moderator help. Are there possible scams in Public, or is this a legit moderator email? Thanks fo...
To my fellow community members, Here I am freshly sprung from community jail.....a ban from the community as I have been accused of being xenophobic. As a result I will apologise to anyone from the community including @Tiana_V @Alan_K and @Oana...
Hello, How do we know who has been referred as a friend on our accounts? Eliza5
Can’t make outgoing calls as it says something about add ons.
Can you help me update my plan to cover my data ? Thanks
I’m set up for autopay but when I went into my account it says it’s expired. Why would this be?
Hi, I have recently joined the public mobile family. My plan includes 100 minutes outgoing Canada wide calls and unlimited incoming calls. however, my children from USA are not able to call me as they say their call does not go through. I appreciate ...
Can I have 2 or 3 lines on on plan/account...?
I am in need of replacing the screen on my IPhone SE or buying a used serviced cell. Any help?
Hi, just wanted to let everyone know. If you've already talked to a moderator once and you wanted to talk to them again, you can just go to your inbox click the last message that was sent to you by a moderator, hit reply and message them through ther...
My email and password are no longer working. I can't get into my account to reset password and my email isn't working either. Nor can I get any response from the moderator. Is there some way to contact the moderator directly??
