[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Porting a number from Telus - Accidentally signed up with PM with same email as Telus
Issue is as stated in the subject. I totally forgot to make an account with PM with a different email address. Is there any hope of me transferring from Telus to PM at this point without having to buy a new sim and making a new account? Thank you.
Verification Code while overseas
I'm currently in Slovakia with my family for my husbands work. He switched his SIM card (from PM to his American one, were he gets decent overseas service)so he could use GPS/texting while he ran errands but as he switched back, since we don't have s...
Resolved! Customer service agent
How to i talk to a agent
Resolved! Got a new SIM, but no cellular network
Hi,I am new to Public mobile, got a new SIM, activated it and purchased a plan.4 hours later, the cell is unable to establish a connection to the cellular network. Got the Message "Cellular Network not available for voice calls" My Cell is a Motorol...
Resolved! No signal after activating sim
Hii am in Whitby Ontario, and just activated my sim.. but i am not getting any signals. live chat assistance ask me to write here.. any help?
Phone suspension
Hello my phone is suspended. I am on preauthrized pay ment options but for some reason it didnt go through please advice
Resolved! possible simjack?
I have been using public mobile for the past 2 years, I recently lost service and found out a different sim number than the one I have was linked to my account. I am unable to switch the sim number back to the one I own since its "already in use/inva...
Re: Unlock
How do I contact a moderator?
Resolved! Referral reward
Hello,I referred my wife to public mobile and when activating her account I gave the referral code when activating. She got her 10 dollar credit but I have yet to see my dollar off my account. When should I expect to see it on my account
Resolved! Why I got charge full price when I select autopay (cc)
I activate my son's SIM & select autopay (cc) but I got billed full price and not the $2/mth off?? When I activated mine many years, I had no issue? Is there a change in billing???
Resolved! Us roaming
Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan. Then when it finally starts working..i drop every call within 30 seconds. I hear 2 beeps..20 seconds later i drop it. Both received...
Resolved! Not getting any cellular connection. When making call getting 'not registered on network'.
New to Public Mobile, using a hand-me-down phone (from sister) that was used on Telus before. I have reset the phone, put in the Public Mobile SIM, activated the phone online as per the SIM card instructions. It has been well over an hour now, and I ...
Resolved! How to access multiple accounts from single login
I understand that Public requires a separate email and account for each phone number. But I also notice that in the upper right corner of my account page there is a little pull-down menu labeled "Account." This suggests that multiple accounts may b...
Resolved! Impact of allowing account to go into suspended status vs lost/stolen function
Hi all, I'd like to ask the masses their views [learned or otherwise] on the impact of allowing one's account to go into suspended status and/or using the lost/stolen function. This question presumes that one will reactivate or remove the lost/stole...
Resolved! If I let my account suspend for 30 days will I lose my addons, like holiday bonus GB etc?
Hi,I don't need my phone for 30 days. I would like to turn off autopay and let it be suspended for 30 days but I would prefer not to lose my addons which I have. Will they still be there when I reactivate?
Resolved! Public Mobile Coverage
Once Ontario lockdown and covid is over, I am planning to go for vacation to Tobermory. I do have doubts about the coverage in that area since it is a rural area and not many people live there. I looked up the cell phone towers around that area and s...
Resolved! Why can’t I send a photo text to anyone without an iPhone?
I thought my plan included unlimited photo texting but I can’t send a photo to anyone who doesn’t have an iPhone. Any idea why?
Resolved! Deactivating sim and password reset
Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim
Resolved! promotion
I did not get my new year promotion of one month free service and 5G data.
Resolved! Won’t accept email
I am trying to get into my dads profile to change his plan and i don’t remember the password and when it asks for his email it won’t accept them. What can I do.
Resolved! Can somebody please help me change my email address
I entered the wrong one during activation. Need it corrected.
