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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64945 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69764 Views
  • 180 replies
  • 32 Bravos

Resolved! Wait time

What is the wait time for a moderator?

KerryW by • Great Neighbour / Super Voisin
  • 1155 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of service, but account is no problem

Hi, I experienced suddeny out of service. ("Public Mobile" letters was gone from my iphone)I check my account of here, but no problem on it.  I tried to turn on and off, and SIM card was put out and in. But problem goes on. What should i do next? Tha...

parousia52 by • Good Citizen / Bon Citoyen
  • 2911 Views
  • 11 replies
  • 0 Bravos

Resolved! Self serve webpage not working properly

Every time I log in to my account, there is virtually no information shown, the fields are blank. If I try to click on Plan and Add-Ons, it says Oh no! Something went wrong... try login again...But each time I try again (and I've tried on different b...

dlianne by • Great Neighbour / Super Voisin
  • 1548 Views
  • 6 replies
  • 1 Bravos

Resolved! Transferring acc from PM to another company; #Transaction needed

Hi there,I intend to transfer my current phone number from PM to another company. When registering at another company they ask for a so-called "transaction number" but I cannot find related information about it. I have already canceled Autopay on my ...

tjli0201 by • Great Neighbour / Super Voisin
  • 1072 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto payments

How can I apply for Auto-pay from my credit card?

euntolove by • Great Neighbour / Super Voisin
  • 869 Views
  • 2 replies
  • 0 Bravos

Resolved! Paying with a Payment Voucher

I bought a payment voucher from shoppers, and the PIN is not working and says the voucher needs to be verified each time I submit it. Shoppers does not allow refunds for these and I have bought this payment voucher on August 13. 

olibegarden by • Great Neighbour / Super Voisin
  • 2359 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Add-ons

I'm new to PM, and I'm a bit confused about data add-ons. Let's say I need a little extra data this month, and I buy a 200 MB data add-on for $5. Will I now be charged an extra $5 each month, or will this be a one-time purchase? In other words, will ...

jsmitch by • Great Neighbour / Super Voisin
  • 1979 Views
  • 6 replies
  • 0 Bravos

Resolved! No service since this afternoon.

Been on public mobile for about 6 months now, no issues. Today randomly my phone lost service since about 2-3 PM. Currently 5 PM. I tried rebooting the phone, still no signal. Help!

Tenken93 by • Good Citizen / Bon Citoyen
  • 3484 Views
  • 22 replies
  • 0 Bravos

Resolved! Question relate to change to Promotional plan and bonus add on

Hello, can someone answer my question please:1. I plan to change my current $40/5GB to $30/2GB plan, the plan say is limited offer, i already request the change of my next cycle day. If the offer expire when my next cycle come, Will i still get the $...

Meowington by • Great Citizen / Super Citoyen
  • 1028 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Not Supported

My first ever cellphone.... it's an iPhone 6s given by a friend, wiped of personal info and no SIM card. I got a new card from Public Mobile, made application online and was successfully activated by Public Mobile.I turned on the iPhone which detecte...

Donster by • Great Neighbour / Super Voisin
  • 8084 Views
  • 7 replies
  • 0 Bravos

Resolved! Compatability With Alcatel a30 fierce

Good day. I tried searching on the website but couldn't find my specific phone model. I'm planning to transfer my Freedom Mobile number to this carrier. So I am wondering if my Alcatel a30 fierce would be compatible? I was unable to find the model in...

1050free by • Great Neighbour / Super Voisin
  • 1170 Views
  • 2 replies
  • 0 Bravos

Resolved! Reactivate a suspended line

I have 2 lines for my parents which I stop auto pay method because they left the country for at least 6 months. Now I want to reactivate both the lines but I can't seem to log on...is it because both of my account have been deactivated? Any solution ...

steven__1 by • Great Neighbour / Super Voisin
  • 1410 Views
  • 4 replies
  • 0 Bravos

Local calling area - moving cities in British Columbia

Hi PM Community, I'm moving with my family from Vancouver to Kelowna.  We have three PM phone numbers: one with a 604 area code, one with a 778 area code, and one with a 672 area code. My question is whether I should change these numbers after moving...

adrian_neer23 by • Great Neighbour / Super Voisin
  • 2934 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble getting into account

Hi, I just received my new sim card today. I did go through the process of creating an account when i did the order and i got an email saying my account was activated in preparation of setting up my new phone service. Today when I tried logging in it...

DanW by • Great Neighbour / Super Voisin
  • 2454 Views
  • 5 replies
  • 0 Bravos

travelling abroad

I am going to Israel for a couple months and I will be getting an Israeli phone plan while I'm there, can I "pause" my plan with public mobile or should I just cancel my phone plan and re-join when I get back to Canada? 

Rainbow8 by • Great Neighbour / Super Voisin
  • 1970 Views
  • 8 replies
  • 0 Bravos

Resolved! New to PM: Porting number from voip.ms

Hi!I just activated my sim yesterday. And want to port my number from VoIP.ms Today someone from PM called me asked to give more information (I was not able to answer, they talked to my wife). Where do I need to give more information? We ported my wi...

Phone not connecting

So I asked this the other day and I am still having trouble . I will start from the begining , i recieved a text from public mobile about a one time 5 gb data bonus and they would send a text when it took place . I recieved that text and the bonus ha...

Ndi67 by • Good Citizen / Bon Citoyen
  • 5050 Views
  • 35 replies
  • 0 Bravos

Unable to make a call from my phone

I have changed my plan to $30 which includes unlimited Canada wide calling. However, I am unable to make a call, it says you do not have "talk" on your plan.Does anyone know how to solve this?

ahmed_yul by • Great Neighbour / Super Voisin
  • 822 Views
  • 3 replies
  • 0 Bravos
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