Community

Resolved! Switched plans for the next billing cycle, still showing the old amount

After my first few weeks with Public Mobile, I'm loving the service! I am currently on the $30 2gb plan and it's been a great fit, however I feel going forward I won't need quite that much data every month. I found the change plan tab in thesthe acco...

Resolved! Getting the msg "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" while trying to log-in. Why?

Getting the msg "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" while trying re-set the password. How can I get help?

Resolved! Public and Telus with Visa

Does anyone else have a dividend CIBC Visa and if you do does Public Mobile fall under Telus so you get the extra percentage in cash back? Asking for a friend....lol

Resolved! Recommended cell phone for seniors on PM

Does anyone have a recommendation for a simple, inexpensive smart phone for a senior that is compatible with PM?

Resolved! NO SIM CARD!

My SIM card was supposed to arrive AGES ago. It is supposed to take 3-5 business days. It's been 3-5 business WEEKS. This is ridiculous. I already hate this service. That all one can do is talk to a robot is crazy - especially because the robot says ...

Resolved! Check voicemail without using minutes

Is there any way to check a voicemail without using minutes? I am on the $15 plan and whenever I call my voicemail I am using up my previous 100 minutes.

Resolved! Setting up payment info

This seems to be a common problem.I had to get a new credit card and am trying to enter my new one for auto pay but it won't accept it. My address matches exactly to my bank information but it just won't go through. Not too sure where to go from here...

Resolved! Data has not been applied

Public Mobile told me that all of my data ran out on my account so today I added over $30 to my account and purchased 1GB of data in order to top up, but it has not been applied to my phone. Please can someone explain why? Also please do not tell me ...

Resolved! Calling Spain from US?

If I am in US, and want to call to Spain, and I have both the US roaming and international calling add-ons: will it work? Or international calling only works from Canada?

Resolved! $20 Bonus Reward

I received the promotion of $20 bonus reward if you refer a friend before September 23rd. It turns out 4 of my friends switched over. I got 4 separate text messages acknowledging that I refereed 4 different friends. As of today I only received 1 $20 ...

Resolved! Forgot Username and password

How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?

Resolved! Steps to switch plan/provider over to Public Mobile

Hello, I have been preaching Public Mobile and already had a colleague 'steal' a referral lol I am trying to convince another colleague to make the switch. My own transition from Rogers was not smooth, I was at a Wal-Mart and something went wrong and...

Resolved! Autopay renewal - Something went wrong

Hello!Recently I changed my address and then I updated my banking info. Today, I got this message saying my Autopay did not go through. So I assumed it was because of the registered address, which was not matching anymore. By then, I had $32 due. Onc...

Resolved! Rewards

In my self serve account it shoes $6 worth of rewards eligibility but in my bill every month I only received credit of $4.What causing this and how to fix it?

Resolved! New User to Public Mobile, created Sept21 suppose to have one month free

One of incentives provided was PM was going to provide one month free.  Last couple of days I wasn't able to finish my sign in until today. I'm in the website now looking at my account and see I have to pay Oct 21st, it should be Nov 21st for the mon...

Resolved! pay my bill regularly have sim card and now have no service, why???

Please help me get my service back. 

Resolved! Can't login to SIMon with my Community ID

I am able to access the Community with my Community Username and Password.  Created a new account and wish to port my number from Koodo.  Have been told by system to access Chatbot and contact Moderator.  During this process, I'm asked to login to th...

Resolved! payment

Hello,Can you please explain why my account currently states that my plan cost is $180 when my plan is $120 per 90 days?Please see below. Can you please correct this? Thank you. As of today your estimated payment is: $165Your next plan cycle starts: ...

Resolved! sim card not valid? I just got it brand new in the mail! ??

i am not sure what the issues are. just got the sim card in the mail and trying to activate it but showing invalid. need help! 

Resolved! Cannot log into my account