Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I need to change the due date to bring it one week earlier. Is it possible to do it? I want it from 25 to 25 instead of 2nd to 2nd. I want to restart from 26th September. Thanks.
I am trying to activate a new plan/sim card. I am on step #2, phone number. When I put in an alternative phone number in case they need to contact me, it doesn't work! It just keeps saying this, "Alternate Phone Number Regex Help" and it won't let me...
Excuse me,I have purchased the plan cost 15 dollars including the 400min long distance international contact,however,when I try to call my friend in China, it still tell me that I need a long distance international contact plan.So what should I do?H...
I'm on autopay for my monthly bill, but for some reason my autopay reward wasn't deducted from my last bill and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward. However, my transaction history (see attachm...
I am going to France next month and wondered if our phones will work there. I don't see any roaming add ons other then USA. Please help
Hi guys, My sons plan:Data & Add-OnsAmount Used100 Minutes Canada-Wide Talk90 / 100 MIN1GB Promo0 / 1024 MB250 MB at 3G speed170.383 / 250 MB He got sms that he has only 10mins left thile he didnt really make too many outgoing calls. As per Usa...
How do I change my renewal date?
Hello, I'm considering added a new line on the $15 plan. I have an existing plan with a 1GB Promo for data. Does anyone know how/why the data was added? Will I received the same promo on the new plan activation? ThxS
To whom this concerns: Greetings, May I please ask whether a Doro 824 is compatible to any of the Public Mobile pkans? I look forward to receiving a reply. Thank you. Yours sincerely, Bak Yongho
On Sept 21st, you guys took 44, and 67 from my account. When my plan is only 40. If that's the case, shouldn't I be seeing a 60 credit on my phone account?
I do not see any option to check my call record in My Account. I ported in from freedom, and freedom mobile has that option which was very useful.Thanks in advance.
So my plan is $25 every 30 days with a $2 autopay credit. So naturally my credit card should be charged $23 (or $23 plus tax) every 30 days. However I'm being charged $25, $26.99, 28.76 etc for the past few months. I also sent them $50 through my ba...
I tried to retrieve my old number. I gave the wrong information. It failed. I lost my original public number. Now I have no number and no way to use public mobile. Is there a way out
how do I keep the same phone number I had with my other provider
I am using a Huawei phone everything works fine but started few days ago text messages can't be sent or sent delyed more than two days.Any idea?
I have used this visa debt before but now all of a sudden it’s unable to verify my credit card someone help me..
Does this include in the US without a roaming add on?
I have applied a $60 voucher to my account and signed up for a $25 per 30days plan as well as buying a $10 data pack just in case. Currently, my balance is $25, but for some reason, it won't count for payment and my account is currently suspended. Pl...
I'm on a $40 plan, I'm planning to switch to a $25 plan, will I lose the refer-a-friend reward privelege?
Hi, I recently signed up for public mobile and used the RBC promo for $10 off for 6 months. I setup autopay with an RBC credit card. However, I would like to switch my payment over to a credit card at a different institution. Does anyone know if I'll...
Hi! My friend received the $10 balance and I didnt, I only got the $1 discount. Am I supposed to get the $10 too?
Hi all, I've been with PM before on a separate line and have had no issues, but when trying to setup my mother with a SIM it hasn't been working. The SIM is detected but says Emergency Calls Only. At first we thought it might be the phone so we tried...
I am new to public mobile. I am unable to send or receive local text. I have no US addon. I can make a call and receive call with no issue. On iPhone 6plus. Tried everything. Powered off. Removed the SIM card. Help please. ThanksMoody
I am trying to activate my sim card, and at the top of the choose phone number page, in red letters, it says " OnlineActivation/PhoneNumber/LoadErrorMessage " and will not let me go any further. Any suggestions?
how can I transfer my Koodo number to PM?
Last night, I help my friend activate a sim card, when I do the last step (manage autopay), the website said that unavailable for maintenance. Today I try to sign in with last night I used ID but it could not log in, so I think the account does not w...
i bought 3 vouchers and in total it was $50, what i have to pay for my plan. I tried using them but it says error, like they are not valid. And when i go to pay it says : amount due : $7 , but i want to pay 50$!! what do i do???
I can send a text to someone outside public mobile but don't receive them.Any ideas anyone?
I am trying to get to the self serve for my account to activate a new sum card because I lost mine but the email attached to my account will not allow me to log in. When I try to use the forget my password link to retrieve or set up a new password th...
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