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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do we get access to gifts?

Maximum month request for receipt?

i know i can request the receipt from MOD. Just want to know maximum how many months I can request for the receipts? For example, can I ask for the past year, say 12 months of receipts together? Thanks.

Change plan

Hi, My billing cycle is 5th of every month and recently payment was today dec 5th.I tried to change my plan today, but it says I am unable to do so. My recent payment will be lost, and to change I'll will have to pay for new plan dues.Is it possible...

Hey I have a FAQ

What if I exceed the data limit. Will I get throttled low speed internet ? For normal browsing and checking the emails etc.

New Activation Yesterday No Account Access

I activated a SIM yesterday and set up an account. I ported my number successfully and my cell phone is working fine but I cant access my account (credit card has been charged). Password and Username are definitely correct (verified with autocomplete...

My First Loyalty (1 Year) Reward didn’t Appear on My Anniversary Date

I was somewhat surprised that my first $1 Loyalty Reward didn't appear in my Rewards Account on December 2, the (confirmed) 1 year anniversary day of my switch to PM. I figured this reward would be handled automatically with little chance of anything...

Resolved! ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1

I got a new account and tried to add the two holiday gift, it doesn't work. Error is " ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1" . Tried many times. It does work in my other account through. Anybody has same issu...

Resolved! When roaming on US plan, calls dropped after about 20 seconds

My wife recently went to the USA so I got her a US talk and text plan (10 days). It worked fine until I extended the plan for another 10 days. I did this one day before the original plan expired.From that point on, the phone never worked properly. ...

Resolved! Samsung Galaxy A10e 32GB - Black - Unlocked

Does the Samsung Galaxy A10e work on the public mobile network?

Does the free international calling eat up your voice minutes from your plan

Does the free international calling eat up your voice minutes from your plan?

URGENT. Unable to dial Toll Free numbers.

Hello I have not been able to dial any toll free numbers like 1866. It keeps telling me I don't have the add-on. I already have the $40 5GB plan. I have needed to make very important calls because this is my only phone and I cannot even use my servic...

PM Car plans

Just a thought, any rumors or plans to provide car plans through PM?I see there was aslo interest in unlimited plans too.

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hi ju

Cant reset password and locked out

I cant access my account it says ask public for help. Can anybody help me

Suggestion for PM

I know PM sometimes like to make limited time plans like they did in summer with Canada US roaming plan. Maybe as a holiday limited time plan they could add unlimited data. Seeing how they don't seem to want to add it full time a limited time plan ma...

Locked out of self serve

I cannot access my account, keeps saying I'm locked out. Tried resetting password, and it says 'locked please get help from Public Mobile' ..can someone help me??

Resolved! Second account set up

I have an account under my name. My husband is going to be joining and will be porting his number for another provider. Is it best to create a new account for him or can he join under my account ? If he joins under mine would he be eligible for pro...

Resolved! Account disabled

Hello,Yesterday my phone stopped working - no connection to 3G network, can't place a call or text. I tried to login to my account to see what was up, but I couldn't even login, as the error message is that my account has been disabled. This happen y...

Resolved! How do I post?

How do I post in my Community??

Resolved! Self serve password reset issue

The email with the link to reset my password never comes to me. Not in my spam box either.

Resolved! Refer a friend $20 promo

I referred s friend buy I did NOT get the $20 bonus. Can someone help me please?

Resolved! Free holiday data

I added the data, it showed up on my overview, then next time I picked up my phone it was gone?

Resolved! Unable to Port My Number

Hi, I switched from Bell to Public Mobile but having issues with my number to be ported. Went to walmart, purchased the sim and have hem sumbit activation request. Then I have to travel abroad without setting up self-serve. Now when I put the sim in ...

Relentless texts

I added a 1 GB US add on. I'm now in the US and public mobile relentlessly texts me that I don't have a US texting roaming add on. Literally like every ten minutes I'll get a text. How do I stop them without blocking the number since I still want to ...

Resolved! where do i redeem my 1gig of data free holiday gift?

Resolved! Payment

How can I pay my bill. I don’t have a Visa card

Why is my 1 free G of data gone without using it?

Free data addon

I purchased zero dollar addon today. However, my 1gb free data got on august or September disappeared and the free data usage became 800mb. How come about it

Resolved! Bad signal in Barrhaven

I have bad signal when I am inside buildings in Barrhaven: 1/5 - 2/5. The signal is so bad that the local Walmart doesn't want to sell PM SIM cards. Something needs to be done to improve the signal in this area.

$8 US Roaming - Unlimited text add-ons

I am on a $10 plan (limit to 50 text). I need to use more text this month. Can I use the $8 US Roaming - Unlimited text add-ons in Canada? Any suggestion? Thanks.

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