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lost stolen phone

terrybev
Great Citizen / Super Citoyen

What are the steps to do when you lose your phone? I would like to try to keep the same phone number

1 ACCEPTED SOLUTION

Accepted Solutions

Jb456
Mayor / Maire

@terrybev

 

Log into account.

Click Plans and add-ons.

Click Lost/stolen.

 

Mark account as stolen. Which will block the sim card.

 

Buy a brand new sim card. DO NOT ACTIVATE IT!..

 

Log into a d resume your account. Then go an click "change sim card" . Green Arrow on picture below.

 

Enter new sim card number.

Screenshot_20200629_182641.jpg

Put sim card in new phone and you're good to go with same number.

 

View solution in original post

10 REPLIES 10

z10user4
Mayor / Maire

@terrybev wrote:

What are the steps to do when you lose your phone? I would like to try to keep the same phone number


Log in to your self-serve and use the Lost/stolen function to Suspend your service. Acquire a SIM somewhere and then use the Change SIM function and switch over to it. Then back to the Lost/stolen function to Resume your service.

Jb456
Mayor / Maire

@terrybev

 

Log into account.

Click Plans and add-ons.

Click Lost/stolen.

 

Mark account as stolen. Which will block the sim card.

 

Buy a brand new sim card. DO NOT ACTIVATE IT!..

 

Log into a d resume your account. Then go an click "change sim card" . Green Arrow on picture below.

 

Enter new sim card number.

Screenshot_20200629_182641.jpg

Put sim card in new phone and you're good to go with same number.

 

 @Jb456 : There's no marking stolen or found. It's Suspend then Resume.

@z10user4  Merci Beaucoup. I fixed.

terrybev
Great Citizen / Super Citoyen

thank you, I will try this tomorrow


@terrybev wrote:

thank you, I will try this tomorrow


I would certainly recommend Suspending sooner than later. Never know what shenanigans the thief might get up to.

mm80
Town Hero / Héro de la Ville

@z10user4 wrote:

@terrybev wrote:

thank you, I will try this tomorrow


I would certainly recommend Suspending sooner than later. Never know what shenanigans the thief might get up to.


Whoever has the phone could pretend to be the OP but that's easy by spoofing. @terrybev If it's an iPhone or Android phone,  it can be remote wiped and locked from use. I hope you have no private info on an unencrypted memory card. 

terrybev
Great Citizen / Super Citoyen

yes I cancelled my service right away, thank goodness I don't do much on my phone. I mostly just use it for making calls

terrybev
Great Citizen / Super Citoyen

Thank you for such quick responses. My phone is up and running again. I appreciate all the help