lost stolen phone

[terrybev]

What are the steps to do when you lose your phone? I would like to try to keep the same phone number

[Jb456]

@terrybev  Happy to hear the issue has been resolved. Have a great weekend and stay safe!

[terrybev]

Thank you for such quick responses. My phone is up and running again. I appreciate all the help

[terrybev]

yes I cancelled my service right away, thank goodness I don't do much on my phone. I mostly just use it for making calls

[mm80]

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@Anonymous wrote:

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@terrybev wrote:

thank you, I will try this tomorrow

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I would certainly recommend Suspending sooner than later. Never know what shenanigans the thief might get up to.

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Whoever has the phone could pretend to be the OP but that's easy by spoofing. @terrybev If it's an iPhone or Android phone,  it can be remote wiped and locked from use. I hope you have no private info on an unencrypted memory card. 

[Anonymous]

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@terrybev wrote:

thank you, I will try this tomorrow

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I would certainly recommend Suspending sooner than later. Never know what shenanigans the thief might get up to.

[terrybev]

thank you, I will try this tomorrow

[Jb456]

@Anonymous  Merci Beaucoup. I fixed.

[Anonymous]

 @Jb456 : There's no marking stolen or found. It's Suspend then Resume.

[Jb456 · Accepted solution]

@terrybev

Log into account.

Click Plans and add-ons.

Click Lost/stolen.

Mark account as stolen. Which will block the sim card.

Buy a brand new sim card. DO NOT ACTIVATE IT!..

Log into a d resume your account. Then go an click "change sim card" . Green Arrow on picture below.

Enter new sim card number.

 

Put sim card in new phone and you're good to go with same number.

[Anonymous]

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@terrybev wrote:

What are the steps to do when you lose your phone? I would like to try to keep the same phone number

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Log in to your self-serve and use the Lost/stolen function to Suspend your service. Acquire a SIM somewhere and then use the Change SIM function and switch over to it. Then back to the Lost/stolen function to Resume your service.