Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public Mobile really needs to give unlimited data for the time being. There are people like me who are stuck home waiting for test results to see if they have Covid-19. Some of us don't have home internet. We only have mobile data. Please help the pe...
Hi,Anybody else seems to have times where the public mobile network seems to just turn off and spotty a lot these days? I have a connection in Edmonton, Alberta, (S10+) and my wife has one in Gander, NL (pixel 3a). Sometimes it takes quite a while to...
I had 22$ in my account cover my 20$ plan and I was charged flat rates before auto topping my plan now there is 12$ and I don't know what's going on this sucks not being able to talk to an operator I'm not happy
My phone is saying no service, unable to call or receive call.
Good Morning Community, I just noticed I have no service. I've looked through my online records--I did indeed pay my last bill; I've looked through my account online--Nothing is owing. Are there technical issues? What can I do to get my service back...
i cant activate my sim Separate posts on same topic merged by SD08 from Announcements to Getting Started; title edited to reflect subject.
Hi all ,I am looking to move to koodo as I am running out of my data every month and this 3G speed like not enough. Any suggestions. Thanks
I'm trying to call a number on Europe and I'm getting message 6UT1 not available, and that number Is available, what do I do?
Hello, My wife and I are both having troubles. We cannot text, call or use data today. Our autopay happened today (confirmed on my CC statement and self service) but now we don't have service. When I log in it says our accounts are active and we're ...
Hello there. I am new to the community. Thank you for the add. I have a question. This morning, I received a text from public mobile saying that I had used 75% of my allotted data. When I checked the "usage history" on my laptop this morning, it show...
Got my SIM card 2 days ago and now it's on sale at 5$.Of course, I purchased at 10$.Call me lucky.
Years ago I blocked an in-law on my iPhone. Not a big deal as the home phone and wife's mobile phone was still able to receive calls for that number. So today I noticed that the in-law leaves a voice mail on MY phone. And our land line did a quick r...
Hi Everyone, A few weeks ago I joined Public Mobile. Last week (I believe), I signed up my wife, since everything went well with mine. Yesterday, we both received text messages from 611 saying that our payment is due April 01. Was this a mistaken tex...
My account is active, I started a chat on the Publicmobile.ca site to get help to port my number in but hours later I still don't have a message about it. How do I port in my number, it's currently parked with a voip provider as I was out of country ...
How do you refer a friend
After reading replies to "reverting" a phone number previously used, I was told to contact the Mod Team to see if this was possible. Using the bot's Submit Ticket function sends me to a 404 web page.Request: Would like to revert to a previous Public ...
I have a flip phone and use only the call and receive ....do not text of use data...what plan do you have that would suit me and cost per month....Bill Cook, Summerland, BC
I just signed up but did not see where to put in my friends referring number. Can you help so they get credit?
I just tried to make a toll free call to the us from Canada and was unable to complete the call. said I have no long distance? I missed a very important work call. Can't believe it. So then I go to this website to buy an addon for long distance, trie...
Granted both places i called were customer support type numbers and theyre very busy, but even with full bars their voices were cutting in and out... just wondered if anyone else is experiencing this today?I could hear my mom perfectly the other day,...
Any one know if a Huawei E1552 USB modem will work with PM? The reason I'm asking is I want to setup a Asterisk server on a RPi using a USB Modem. It seems like the E1552 is one of the better supported Modems for this. I also have a Telus branded E1...
Your plan expired on Mar 30, 2020.Top up before Jun 28, 2020 or your account will be deactivated.Current Balance: $2.00Amount Due: $38.00Pay your amount due by 11:59PM on this day in order for your plan cycle to re-start.My understanding is the plan ...
I understand that the service is cheap because there is no customer service, but this moderator system does not seem very effective. I've tried to get support multiple times and every time I get stuck in some sort of login/404 error loop. I simply wa...
Hey been having sporadic issues with my auto pay rewards getting applied, I'd say they are happening 25% of the time, starting to add up :catsad: Is this a known problem?
Hi there, I'm having issues paying for my plan. I tried to pay with my debit/credit card but I keep getting an error message when trying to set up a new card or paying my balance outstanding. Attached is a picture of my issue. Thanks,Arthur
This morning my Autopay failed. Thankfully, I was able to apply a one-time payment with my VISA and reactivate my account. However, I want to make future monthly payments with my Mastercard. I know how to ask the Moderators for help, but wanted to en...
i owed $10- used a $10 payment voucher-my plan wont reactivate - - rebooted hardware activated airplane mode - waited reboot - stillllllll cant make a phone call Your service is currently suspended due to insufficient funds.Available Funds: $1...
Received an anonymous message from somebody in public mobile want to discuss about missing of my deposit for long distance call. But did not leave any call back number or email. How can I contact?
My understanding of the $15 plan is that I do not get charged for incoming calls. However it seems I am getting charged for incoming calls. On a search I found some posts saying there was a $15 plan that did not include unlimited incoming calls. I ha...
Hello my account email is xxxxxxxxxxxxxxxxxxxxx I have used this email in the past with an old sim card over a year ago. I recently signed up a new sim card on same email. It activated the phone and took payment fine but it will not let me log in onl...
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