Community

Resolved! Promotion

Hello! I have question to ask. How do I know if I get the boxing promotion that gives the 5GB and one month rebate since I use different email to activate? 

Resolved! Forgot my password

Resolved! 3G data is being used although my data is turned off?

Hello everyone, I have data turned off on my phone constantly, I only use my wifi at home.  However, on my account I  notice that somehow 3G data is being used?  It is a very small amount (0.001 MB).  Here is a line from my usage:09/01/2021 1:45Web  ...

Resolved! Kyocera mobile data not working

Hi, my grandma has a Kyocera duraforce phone with public mobile. When we turn on the mobile data, it does not work. Any ideas on how to fix?

Resolved! INTERNATIONAL text on 15 dollar plan

I have a basic $15 plan, which says international texts included but it does not work for me. 

Resolved! Payment change date

Good morning. A quick question. Unsure if you'll know the answer. My payment has always been on the 13th of the month but this month, they changed it to the 10th and then something about changing it to the 9th next month. The reason for this? 

Resolved! Free Holiday Giveaway Expire

Hello,I have 500 minutes to call International countries, US and Canada along with 2GB of free data  it is a Holiday Giveaway. Do these minutes and data expire?

Resolved! Payment

Why won't payment vouchers work on my account ? 

Resolved! 5GB one time add on promo

I recently activated a sim through the link I received in a email. The promotion stated if activated before January 15th there would be a 1 month free and 5gb add on. I have registered for autopayment but there was no mention or anything in my summar...

Resolved! Plan expired

My first month renewal is Jan10.  I have 2nd month free and $2 auto pay credit so account page shows available funds of $37.  In red, account status shows “plan expired”.  Should I be concerned?  Should I be doing anything?

Resolved! Add on

I bought a $20 Us Roaming - 250 MB Data (10-day) with text.     How do I get my roaming? Pierre

Resolved! New user - could not log in to Self Serve even once

Switched to Public Mobile last week. Phone service seems to work, but I cannot log in to Soft Serve. I wrote down the password when I was setting up the account. I definitely tried logging in using the right password, but I got an error message every...

Resolved! Keep Being Locked Out Of Account

I Have Reset My Password 3 Times In The Last 2 Hours And It Still Keeps Locking Me Out Of My Self Serve Account

Resolved! Porting a number from Telus - Accidentally signed up with PM with same email as Telus

Issue is as stated in the subject. I totally forgot to make an account with PM with a different email address. Is there any hope of me transferring from Telus to PM at this point without having to buy a new sim and making a new account?  Thank you.