Puk

[Annedbporter]

Need my puk number for 587xxxxxxx

Edit by Dunkman: removed personal info

[softech]

@Annedbporter what was the exact error message?  there are different one and need to be dealt with in  different ways

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this) 

[Yummy · Accepted solution]

Find your PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

- SIM network PIN blocked. Enter SIM network PUK - is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

- PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

    If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

    Once the PUK is recovered and validated, you will be asked to choose a new PIN.

    Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot.

    Caution! If the PUK is entered incorrectly 10 times in a row, the SIM card becomes unusable.

[Dunkman]

@Annedbporter 

What is the exact message that your phone is showing?  There are a few "PUK" codes that your phone may be asking.  What are the some of the details of your situation.

For the PUK code for your SIM card, you will need to contact customer service agent. 

P.S. I will remove your personal information from this public website.