12-05-2024 09:47 PM
I did a mistake while doing my new activation yesterday i updated my plan from $29 to $55 without starting any usage. So I paid 29+tax as well as $55+tax. How can I get refund or credit of $29+tax?
12-05-2024 09:48 PM
hi @PreetiMatkar
there is a chance you can get the money back since it is day 1 of the activation. Don't wait, put in the support ticket tonight
submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
