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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Please help on how to contact a Moderator

I've waited close to 48 hours for my number to be ported over. I did get a notice from Bell that it has been cancelled ... so it must be somewhere! Anyways, trying to follow the process to contact a moderator via messaging but unable to enter the "@m...

Resolved! New User Question. Does MMS Texting take up data?

Helping another member setup their phone. They have the $30 plan which is unlimited Canada wide calling and unlimited international texting with 500MB LTE Lite data. I have been indoors at home all this morning. However after setting up the Samsung S...

Top up

I purchased a 4 Gig top up plan for my account that was to be active today, but it doesn't appear to be in my summary or working on my phone. How do I know if or when the data will be activated on my phone or plan?

Resolved! Issues setting up MMS Texting on Samsung SGH-I727r LTE.

Yesterday I managed to setup the phone for data use by adding the APN for sp.mb.com.However after asking if texting was working, the user said that ever since the switch to Public Mobile, multimedia text messaging has not been working.I just checked ...

Resolved! Upgraded plan on next billing cycle

I upgraded my plan from 4 gb to the offer of same price to 4.5 gb and set it to upgrade on next billing cycle. I try to use my phone today and it says I do not have an active plan. I am using auto-pay so I do not understand what has happened. When I ...

Forgot password

Email sent to reset password.Received no Email!Need to log in to account!!!!

Another London Drugs deal! $25 credit and free SIM card

From now until September 6th, activate in-store on any 30-day talk, text and data plan and get a $25 account credit plus a free SIM card! https://www.publicmobile.ca/en/bc/plans/londondrugs?cmp=SOC_PublicMobile_Less4Less_Facebook_SOCL_LondonDrugs-$25...

How do you find the total minutes used ?

How do you find the total minutes used ? Or there is no such features, we have to calculate our own?

Resolved! Can I transfer my phone number to my friend

Hi, I have another phone number which is under fido's plan. Can I transfer this number to my friend and let him join pubic mobile? Thanks.

I can not sign in to my account

Hi,I can not sign in my account and when I ask to send a link for changing the password I be never received that link.I need to do the payment but I couldn’t.thanks

Cellular Data Not Working After Changing SIM Card

I recently returned from the US, where I was using a different SIM card for US service. Since putting my Public Mobile SIM back in my iPhone I haven't been able to use cellular data. Calls and SMS work fine. I've confirmed the cellular network set...

Resolved! How to change caller ID?

Hello all, Just joined Public Mobile yesterday. I ported in a number from Telus that I've had for a month. My Telus plan did not have caller ID, but my PM plan does. I just discovered that my name shows up as the name of the last person who had my ph...

Koodo Port

How do i port my Koodo number to public. I already got a new public number as instructed and do porting after. I have also tried doing change plan and from their did change phone number but didnt work. What needs to be done?

Resolved! Message sent

Resolved! I can make calls but can't receive them, text messages not coming through

So I just activated my Sim at Walmart, came home made a call no problem, however cannot receive calls. My text messages are not going through either and I am not receiving them

Resolved! Payment by voucher

So I switched to public mobile during their $10 free sim card and 2nd month free promotion. I'm coming up on my second month and Public mobile has already deposited the funds into my account. Here's my question: I have a voucher for the third mont...

Phone not working

Top upped with vouchers funds are available on account Phone was suspend on the 19th payment was made on the 20 Phone never reactivated after payment how can I get my phone going more then enough balance to activate plan

Forgot Password Feature Not Working

It looks like successfully completing the lost password form on the site doesn't result in a password reset email. The email is not going to my spam box (gmail) so I can only assume this feature is broken or public mobile is blocked. How can I pay ...

Active a new sim on a current account

How can i active my new sim card on my current account i cant acess the email which my account is registered to

Can't reactivate plan funds are avail

Want to reactivate my plan it system stuck funds are avail Phone ********** Account holder Victor **** **/**/****

Setting up a Samsung Galaxy SII to use Data.

When I got a data plan on my iPhone 5S, the data just worked. However, I am trying to help another member setup their phone for 500MB data for emergencies. The phone already works with the talk and multimedia texting. The phone is a Samsung Galaxy SI...

Drawing attention to a topic

I have found multiple times when I'm in the middle of helping a community member I need to go for something else but don't like to just leave the customer hanging. If it's a newish topic or has lots of attention from other members I know someone will...

line transfert

Bonjour J'ai un probleme avec ma ligne depuis son activation hier. j'ai contacter le lien pour envoyer un message privé au modérateur mais sans succes quoi faire je suis vraiment décourager et je n'ai plus de ligne fonctionnel ....

Resolved! Can not receive calls but can make call

No incoming call but have outgoing call

ordering sim, but want the current promotion offer

Hello, I am looking at the offer that is going for $40 with 4.5 gb. I want to order the sim cards online, however, I am afraid by the time I get them this promotion offer may be gone. Is there anyway I can guarantee having this offer still when I get...

Progress Bar

Didn’t really see anywhere else this could be posted... But here goes! It would be nice to see a progress style bar in the data usage section in “my account” vs the numerical readout.

Porting problem

Hi, I sent an private message to Moderate Team yesteray and today moning due to porting problem.But I didn't any reply till now. if not answer from then How can sole my issue?Can anybody help me for my issue? My probelm can call outgoing call but rec...

I had an Idea, something that can be very convenient, as well as simple

When it comes to Add-Ons, Like Data, the way to reload, is of course on Self-Serve, OR, *611 BUT, WHAT IF PM had a way, where THE PM Client, they having to agree to it and have it ALL set-up via Self-Serve, where When you run outta Add-On Data, U rec...

Payment not accepted.

Payment still not accepted.

Autopay not working

So I set up autopay and I get autopay rewards but my account isn't autopaying. I got messages just now that I needed to pay myy account. What's happening?

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