Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I signed up with Public on August 16, 2018 in store at a Walmart. I was told there was a promotion for a free SIM and $25 activation credit (https://publicmobile.ca/en/on/plans/walmart). I have a $35/30-day build your own plan which includes talk...
Hello, I joined public mobile during a promo where the second month was free. The representative told me I would get it, but I don't see it. I do, however, see a $25 credit.
Hi there, I did not realize that my account was still on auto-pay until today when a payment was made with my credit card. I just ordered a Koodo sim yesterday to take advantage of the latest migration offer, and I was planning on waiting for my sim ...
Hi, I have still porting issue that is can't receive call " customer is unable not" so I talk with Fido and they said my number is still Fido so you ask with PM. Yesterday I got private message and porting will be done but I didn't get txt message ....
I received an offer for Koodo Talk & Text for $20 /month plus $120 in bill credits ($10/month). - Already have a phone, so don't need one. - Currently on the $25 provincial calling + text plan. No data.- Don't travel to other provinces, so the additi...
hi, guys, my order number is 143816. I placed the order on Aug 12, 2018. It said they would be shipped via express post 3-7 days. I have been waiting did not receive anything now I am not sure what to do since there is no number to contact anyone for...
Port my number from koodo to my public mobile account yesterday night, now my koodo number is cancelled and public mobile number is still not the number I ported, anyone can help me ?
I'm seeing koodo deals going around for public mobile my question is are they closing down? Why would they want their customers to go to koodos lol I just paid for another 90 days I don't really want to move to koodos deal or no deal lol
I have a question about the data usage.Currently, I have data plan 4.5G/month with speed 3g.After I used up this 4.5G usage, what will happen if I still want to use the data? PM will charge me the additional data?For chatr, I can continue using data ...
I got an offer from Koodoo (probably like many of you) and the offer is good till Sept 4. I want to take this offer and am wondering if I will get a refund from public mobile if I port now? I'm currently on the 90 days prepaid plan and my new cycle s...
Hi, I'm planning to refer a friend soon which means I'll get the $25 credit. However, I'm not sure if I'll be staying with PM and my renewal won't be for a few weeks. Can I transfer my $25 credit to my friend before I leave? I would hate for it to go...
As you know, Koodo is offering nice offers to entice Public Mobile customers to switch. I could use the Koodo offer, but I also have use for Public Mobile. The rewards and plan flexability make it pretty much impossible to switch. Is there also a...
Hi everyone, I am using the $10 plan and there is no data included in the plan. If I have to use data, do you know at what rate it will be charged? Thanks
I’m new to Public Mobile and cannot get my problem solved on line. I am able to make calls, go on line and send mail but I cannot receive incoming calls. All was working fine until I tried to change my number. How do I get this resolved.
Hello there folks!I just activated my sim card and data.Did a SpeedTest with Data, it just ate 300MB after two attempts after stopping when the download was over.Is that normal?When I do a SpeedTest on Wifi, it doesn't go over 20-30MB Download and Up...
I received my new Sim card in the mail today. I went into my account and changed the SIM number associated with my account. I probably should have activated the card first. Anyways, when I try to activate my new SIM it says the number is invalid,...
On August 21, 2018 my friend signed up with Public Mobile which I was the referral. I got a notice later that day that I referred someone to them and get something in my account but never did. Today is the 24th and my account still shows nothing. My...
Lots of discussion around migrating to Koodo using their latest offer. I had question regarding the process of porting your number when using one of these offers. When you receive the new Koodo SIM, does that SIM have a temporary number from Koodo, ...
Hello, I just started yesterday with this Public Mobile. I thought it was easy to set up until my friend called me on my home phone and said that he has been both texting and calling my cell but could not get through. I texted and called other people...
wanted to topup acoount as child coming back home from overseas, but forget login info as didnt write it down, now cant login. Tried different approach with no luck. All times as says email doesnt exist! Tried to register again, but getting info say...
Public Mobile is the most unprofessional company I have ever dealt with, I cancelled my services over 7 1/2 weeks ago and still have not received a refund, I.was initially told right after requesting a refund that I would have to wait a month to rece...
Hi, As Moderate team requested yesterday, I did Fido reactivation now. Could you follow my issue ASAP?I can't receive call till now from Sunday. So I hope to solve my issue before Weekend.
I have a plan that gives me 1 GB of data at 3G speeds, unlimited text and unlimited provincial talk for $32/30 days. Data seems to have stopped working and when I go to the Data & Add-On Usage page there is no data showing up. The page says: Your Dat...
