@ninon1125 wrote:
Hello, When i sign in my account.
It display:"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."
I checked my visa card,it already charged me on 4 Sep,and i pay again for another time for next.But it still display my account has been suspended,and my plan was expired,and i will lost my number in Jan 2019.
So....Who can help me T.T
Sorry you are having trouble, they really designed this system silly. When is your plan renewal date? If it is tomorrow it is "normal" for plan to say suspended and payment will come out tomorrow. If it is not tomorrow and within 90 days see if you can manually make a payment to have your account reactivated automatically. But since this was days ago and the payment has gone on sept 4th I would contact the moderator team... Click this to send them a message Once it reaches 90 days inactive/suspended it will be deleted and removed
If today was your payment due date, then here's what to expect:
1. Expiration of completed period. Account will show "plan expired" sometime before midnight tonight.
2. Conversion of all rewards (including autopay) to available funds at midnight; rewards reset. Payment not collected yet at this point. Account will show "Your account has been suspended" in big red letters.
3. In early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), plan will be renewed. Account status will then show "active."
When interacting with the moderator team, it is important to identify yourself with account PIN code, phone number / account number and provide as much information about the problem in question as possible so that the moderator team can work on the issue without having to ask for further information. Each interaction causes further delays to problem resolution.
I know it can be a little frustrating to wait but they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Saturday-Sunday 9AM-7:30PM (EDT). It typically should be within 48 hours.
For more information about contacting a moderator Click Here
