Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, My friend who is with Fido, is interested in switching to Public Mobile. She was wondering if she would be able to keep her current number. Thanks!
Just noticed that the lower $25 plan is also available to existing users. If one were to switch as instructed would the $10/month for 6 month bonus still apply?
Hi there Just needed a phone for this month, and assumed that when the month ends, and without autopay, the plan would lapse and get cancelled. But it got renewed. I'd like to cancel it (and get refunded). How to do this? Thanks
This new plan is definitely an aggressive move by PM, and it's bound to attract plenty of new customers. People have been waiting for a plan similar to this for a long time, and I consider this to be very similar to the Fall Promo, in terms of the am...
the plan was on the website earlier now i was gonna change my plan its not showing up?
As per title, would you please help me rectify this? Thank you!
I think I just made a big mistake here. When doing my activation setup, I put my home phone number under "Alternate Phone Number" and now it's my new phone number for my cell phone, not my old cell number that I trying to port. I know I put my old c...
Is there a Public Mobile link that describes the basics of setting up your voicemail system? And how to access your voicemail?
I can make outgoing calls but cannot receive calls?
Need to buy SIM Card ASAP SouthShore or Montreal. Where to go ?
I just signed up yesterday, and I checked my account today. I have a very basic plan with 50 talk minutes, 50 outgoing messages, and no data. To my knowlege I have not initiated any messages. I spent most of the time trying to get my iPhone 7 (iOS 12...
I am looking for an affordable plan for our daughters first phone, which will primarily be used for texting. I had almost pulled the trigger on a different provider (won't mention the name), but then I realized that for their cheaper plans, when they...
Is anyone else’s data not working or SUPER slow? I just renewed my plan on Monday and my data has been so bad since then. Can I trouble shoot this myself or is it a public mobile issue?
Hi - Would like to set up auto payment from my credit card but even though I perused my account page I can not find where the activation button is. I can find the make a payment section but again can not find how to activate the auto top up. Could th...
Hello,I am an elderly client and l had my number ***-***-**** for the past 20 years and so. The number currently has not been given to anyone at this moment and time. However; you have taken my number for re-circulation in saying for non-payment for ...
Hello there I have a questionyesterday I tried to order a SIM card online but it tells me all the time ZIP code does not match with billig address so I assumed because the billing address on the credit card does not match with the billing address tha...
Changed to a new plan to be active today Had no service for hoursNow my friend has lost there monthly referral .. message said due to in activity.I'm confused
Hi,I’m trying to add my credit card for auto pay, it’s not taking the card, it’s stating my CC provider not allowing public mobile,I called the CC company they tell me it’s public mobile not excepting the card, everything is accurate with spelling da...
Hello, I have tried my phone with a Telus SIM and I can only text and not make any calls. Neiter text or calling works with the Bell SIM, and both seem to work when I tested a Rogers SIM in store. I can't understand why there's such a different when ...
I switched plans for my renewal date. Im on autopay. Public mobile took the funds for my new plan (the higher amount) but my account was inactive until i added more funds to my account. Now ive essentially paid twice. Will the funds be applied to my ...
Hi. when am clicking on forgot my password I am not getting email on my id. Can you please help.
Hi! My plan expired yesterday and Im set up for auto renew but my money hasnt been taken from my account. I also tried to pay my sons bill the other day with my debit visa and it says unable to verify. I have used this card for at least 6 months or m...
Hey guys! Someone has posted this on redflag so i've decided to share it here too.Go to "My Account" -> "Change Plans", you'll see this new plan Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus. Looks like public mobile is reducing the $30 plan t...
Hi.My plan status is Expired. I have enrolled in auto-pay also I have 40$ in my account but the status still says it's expired. Can someone take a look into it? Regards
I ported my number from Virgin and activated my SIM. I took my virgin SIM out and put in my Public Works and it now says "the SIM card that you currently have installed in thi iPhone is from a service provider that is not supported under the activati...
Hello, Is it possible to get a refund of the referral credit or will it just remain there? Also, I joined Public Mobile and got a winback from another carrier. Will I need to pay for my next month bill as well or will everything disappear from my acc...
I just went through this issue myself so I wanted to write about my experience with it to add to what's already posted in the community and update/refresh things a little in terms of procedure as these things can change over time. If something goes ...
Hi all. I need to submit my bills from September 1, 2018- February 28, 2019 for my business and tax purposes. I saw a previous post that a moderator needs to send them to me upon request, and when I chat with the Public chatbot it says they don't hav...
I bought a new phone off Kijiji. I checked to see if the IMEI was clean and it was. I put my SIM in... worked... for 5 days. Now all the sudden it isnt working. I checked the compatibility on PM and it says it should work. Then it says it has been re...
trying to reactivate my plan, when I get to payment page, the submit button does not work, it appears to do nothing at all. Ive tried logging in and out and using different browsers with no luck, any ideas?
