Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
While I am on ENGLISH, part of my account is showing up in french and incomplete. It is doing the same thing on a different browser, on a different computer and on a different internet connection. While I will survive I am curious does anyone el...
I just bought a new SIM, but after I activated it online. I found my phone doesn't have data, but can make a call and receive messages. I have tried all the methods I can find in this community, but still cannot solve it. I am wondering, can I get t...
Hi, I'm trying to call a local , Ontario phone number after I paid my plan, but a voice tell me that I have to pay an add-on.I have a 25$ plan for unlimited ON calls and text, it's paid to Oct, my phone status shows that I am registered in network, ...
My friend just activated his PM SIM card. But he found that it doesn't work with his iPhone 4. The PM sim card does work with his another phone: SAMSUNG S4. His iPhone 4 is tested with Fido SIM card and it works well. If someone knows what happens, p...
Hello. I just signed up for Pm and I'm trying to port my Koodo number over but the site keeps lagging and timing out. Is there anyone here that can help me out with it? Thanks!!
I'm having trouble with a $100 voucher I bought yesterday from the Belleville husky in front St. No response from moderator team. Anyone else having trouble getting the system to accept the pin to top up?
I went to walmart on Sept. 1 to port my number over for the $40/4.5gb planThe guy says it can take 2 hrs - 2 hrs for the port to completeToday (2 days later), my phone has data works, outgoing calls workBut incomming calls do NOT work.And SOME incom...
Hello, I topped up my account to the amount needed for my plan, and the next payment is on December 2, 2018. I cannot make phone calls, text, or use data as of September 4, 2018. Can someone please help me? Thank you, Kevin Do
@CS_AgentI have been using PM on an older iPhone 4s with no issues for nearly 2 months. I just switched the SIM card to a Samsung Galaxy S7 that was originally from StraightTalk, a US provider. It is an unlocked device and not on contract. I am able ...
Trying to port in my koodo prepaid number to PM, not working online. Store called service number and got nowhere
Where can I change this setting? I'm guessing I didn't get the Koodo email as I may have said 'no' to this when I set up my account, and I can't see it anywhere in self serve/profile. Thank you!
Hi all: I have just bought two payment vouchers from Shoppers and now I need to put online to add more funds as my account is due tomorrow.But I am keep getting error and telling me that my voucher is not valid. My question is where would be voucher ...
Cannot make calls. The system is telling me I do not have a long distance add-on. This started the middle of last week.
Hello, I am not getting data on my device. We set it up with the proper APN settings, turned on and off airplane mode to try to get it working, and left it overnight to see if it was slow to kick in. Please help. I have PM'd the moderator team as wel...
I am brand new to PM and just signed up for 2 new accounts and everything was going perfectly until I tryed to transfer the second number from my telus share plan and hoping someone might be able to help resolve my problem. To summarize... I set up a...
Hi PM community,I referred three of my friends on the 29th of August but didn't get the $25 Referral Reward yet.How long does it take usually to appear on my available funds? Thanks!
Hello. I figured I'd ask here instead of having to drive to the store and asking! I have a friend who only has his health card and debit visa. Are these 2 sufficient enough for signing up for a plan with you guys? Or would I need to sign up a plan u...
i tried paying but it says my account is suspended but i changed my card information
I'm trying to update my payment info and I've forgotten my password. For some reason it wouldn't let me reset it and now I'm locked out.
Hi I recharged my account today. But I’m still not able to make any calls.
Hai, can I use Giftcard Visa or MasterCard for purchase credit or make autopay?
I paid my bill today morning, but I can’t using my internet and call. Please help me.
I am thinking of changing to koodo. I have some pending invoices I need for my company expenses. Will I get my past invoices if I no longer have a public mobile account?
Joined PM during the Fall 2016 promo (2 accounts). I took the 6Gig/$40 Koodo offer last March and I got another offer for the second line (8Gig/$40) before August ended. It took me a few days to consider but I finally moved last Friday (Aug31). I jus...
I purchased a SIM card and package at London Drugs.. Received a transfer confirmation email.. worked fine for about 3 hours... Then the SIM card when unregistered?? and it says it is invalid when I try to activate it again? I am not able to log in...
Hi, I have 2 vouchers purchased on Sat evening and they are coming up as invalid. I understand the long weekend but even now the mods aren't replying. @CS_Agent please reply to my messages. It's been almost 3 days since I purchased them. Thanks, Chri...
I have not received any of the Public Mobile offer texts in the past year. I am wondering if I chose not to subscribe to those messages at some point. Is there any way for me to re-subscribe to those messages?
Hello,I went to begin the Koodo migration offer, but someone has already claimed my code unfortunately. What can I do?
I cannot send or recieve texts (though shows in messages as being sent) or use data. Can't make or receive calls, message says I do not have a long distance add on. Added payment voucher today and online account shows plan is active. Message cente...
I changed by plan on Friday and also cancelled Autopay. On Monday, I put $10 (+ tax) into my account so there would be 'funds available' when my plan changed on September 4th. Today I looked at my account and it says it has been suspended do to ins...
