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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26252 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38215 Views
  • 185 replies
  • 29 Bravos

Pokemon GO: Anyone else having login issues?

It seems like it was reported all over the net that people who were on the Telus network (public mobile included) are having difficulty logging into Pokemon GO using mobile data. Any of the mods have any idea whats going on? I still cannot get on.

para by Good Citizen / Bon Citoyen
  • 2035 Views
  • 13 replies
  • 0 Bravos

Change IP address?

It seems I was recently assigned an IP address that seems to be on Niantic's ban list. As of today, I can no longer authenticate login for Pokemon Go on mobile data. As Niantic has no support or method in which to get a hold of them, how would I go a...

Ematrix by Good Citizen / Bon Citoyen
  • 7296 Views
  • 52 replies
  • 0 Bravos

Resolved! Voicemail

Hi there,Lost my phone and all set up again with a new one, two questions. How can i report it stolen so the imei# is tracked? Also, how do i check my voicemail?Thanks in advance for the help.

Ed by Good Citizen / Bon Citoyen
  • 2797 Views
  • 9 replies
  • 0 Bravos

Resolved! Unlock phone?

When I checked through the forums here, it seemed like Public Mobile should be able to unlock a phone if it was originally on the Koodo network as per the post here: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta...

rrrake by Good Citizen / Bon Citoyen
  • 2762 Views
  • 18 replies
  • 0 Bravos

4G+?

I just got a OnePlus 3 and I noticed that I was getting (at times) 4G+ instead of LTE. I'm in Vancouver. Is it just a different kind of LTE network and my previous phones wasn't getting it (or was indicating LTE only)? It was only going into 4G+ whil...

bryanbreguet by Great Citizen / Super Citoyen
  • 2420 Views
  • 26 replies
  • 0 Bravos

refund my 27.85canadian dollars

I made a payment yesterday  sept 25, 2016 to  your company , today I changed company because is imposible to comunicate with you. my cellular # is ********. Please refund my RBC Avion Credit card. for the amount of 27.85 thanks  

tatialex by Great Neighbour / Super Voisin
  • 1088 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM Has Gone Dark (No Service)

Hi there, New member, had some difficulties starting up, but thanks to the wonderful @Mary_M, those problems had been resolved and I had my full service up and running, for the past couple days approx. However, I now seem to have a new problem. At so...

Neives by Good Citizen / Bon Citoyen
  • 1497 Views
  • 4 replies
  • 0 Bravos

Bumping

I'm pretty sure "bump"ing a message is against some forum policy. When its been a month and an issue still hasn't been resolved is it better to "bump" or create a new thread and loose anything already tried?

Charanth182 by Model Citizen / Citoyen Modèle
  • 993 Views
  • 5 replies
  • 0 Bravos

Improve Performance

I don't know if i'm in the right topic but. Can PM considering improving 4G/LTE /Advanced LTE Speed by squizzing a bit more out of Telus?On my smartphone i cannot get higher bandwidh than 35 mb/sTelus can provide up to 225 Mb/s. I know the PM plans a...

Ionut by Model Citizen / Citoyen Modèle
  • 2749 Views
  • 19 replies
  • 0 Bravos

Wrong vouvher upload

I had two vouchers of CAD25 dollars to upgrade my plan from CAD42 to CAD50, but the system took the value of CAD42 to activate the old plan. can I reverse the payment to upgrade the plan and use the whole two vouchers properly and not the old plan?

George_MTL by Great Neighbour / Super Voisin
  • 518 Views
  • 1 replies
  • 0 Bravos

Cannot access my account

@Mansi_G I created an account with public mobile and verified it through the email that was sent to me, however I am now unable to log back in with the username and password to access self-serve.   -Hanna

hanna_johnson by Great Neighbour / Super Voisin
  • 2681 Views
  • 13 replies
  • 0 Bravos

can't receive calls

I need help. A week ago I signed up with public mobile and since then I can't receive any calls. How can this be fixed. It's urgent. 

Alina by Great Neighbour / Super Voisin
  • 718 Views
  • 2 replies
  • 0 Bravos

I think there are something wrong

I choosed the plan dont have talk ,but I add a 400min intl long distance talk,so why I cant call everybody?

wiey by Good Citizen / Bon Citoyen
  • 2186 Views
  • 13 replies
  • 0 Bravos

Resolved! My plan did not change or renew

About a week ago I set my account to change to one of the new rate plans and to take effect on my renewal date (which was yesterday).  My plan expired today and it did not renew at the new rate.  I can't make or receive calls now and I don't know wha...

bveenvliet by Good Citizen / Bon Citoyen
  • 1375 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan did not change

On or about Aug. 31st, I changed (or thought I did) my plan.  I noticed a few days later (after my payment went through) that the plan I was sitll on was grandfathered 90 day 4GB plan. I had changed to 90 day 6BG plan before payment, which included u...

RandomWire by Good Citizen / Bon Citoyen
  • 887 Views
  • 2 replies
  • 0 Bravos

Re: Can't activate account due to error on verifying credit card

I'm having the same issue. Registered one card with my credit card just fine, now it's been rejecting it for my wife's activation (been trying over the last 24 hours). Checked with my bank, no problem on my end. VERY frustrating as I'm trying to use ...

Stoprocks by Great Neighbour / Super Voisin
  • 1390 Views
  • 7 replies
  • 0 Bravos

Resolved! Change of plan

I was wondering if it's possible to change my plan 1 week into my 90 day plan? Would any of the administrators be able to do this?

alexpopescu by Good Citizen / Bon Citoyen
  • 1389 Views
  • 8 replies
  • 0 Bravos

Xperia Z3 not working with SIM

Hello everyone, Have an interesting case here.My Sony Xperia Z3, that I have purchased recently, doesn't work with PublicMobile SIM card.Could it be that IMEI number check on PublicMobile website shows it as "Your device has been reported as lost or ...

IMEIe.jpg IMEIpm1.jpg
knyaz by Good Citizen / Bon Citoyen
  • 4174 Views
  • 31 replies
  • 0 Bravos

LG G4 - No Data after Reset

Hi, I'm brand new to Public Mobile and I just set up my account about an hour ago. I can recieve calls and texts but I cannot get data to work. I've tried setting up my APN settings and I've tried a factory reset twice, without restoring any data, an...

Refer a friend list and reward

Hey I referred a friend today but his number doesnt show up on my account. I actually referred 3 people so far but it shows only two numbers and just $3 under referral rewards. Is anyone having similar problem? If so has it been rectified?

chakri264 by Model Citizen / Citoyen Modèle
  • 776 Views
  • 2 replies
  • 0 Bravos

Data cut off?

Hello, I am currently not paying for a data plan however i have noticed in my self serve that i have a bonus booster of 500MB.I will activate my phone to use data, and use that 500MB bonus -- however i am wondering, will the data cut off after the 50...

rz514 by Good Citizen / Bon Citoyen
  • 1215 Views
  • 5 replies
  • 1 Bravos

Live agents

Hello everyone. Wouldn't it be great to have a live person to talk to when having concerns. I wish they would have an online chat where a person actually helps with questions. I would prefer to have a live person with a toll free number. I miss that ...

marjetasinko by Good Citizen / Bon Citoyen
  • 1305 Views
  • 5 replies
  • 0 Bravos
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