Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My Friend and I both switched from Koodo to PC recently, both getting the $40 4.5Gb deal. He got an offer by text from 5130 offering $45 8Gb if he switched back to Koodo. How do you sign up for Koodo offers?
Hi,I eeceived a message from 5129 that sais:An offer so good, we can barely believe it! Join Koodo and get $20 Unlimited Talk & text for ONLY $20 per Month! Redeem online at https://Koo.do./choosekeoodo or Have someone received this message?I have $...
my account has been suspended but i am on autopay and credit card is fine. Not sure what i need to do to reactivate???? please help
I just ordered my SIM card. Was wondering if anyone from Newfoundland, Canada has joined up and how transition from telus was
I have a 3GB data plan and it stopped working after using 1.6 GB. Well it partially works. I can send imessage but i cannot access apps or internet browsing using my data. I have lots of data left and i have checked all the APN stuff out and its all ...
Good Morning.This is regarding the plan change for my mobile number 437-580-xxxx(old number 902412xxxx)1. On July 26, using automatic topup plan, the amount 26$ credit to my public mobile account. Hence My plan valid date changed to till Aug 26th.2. ...
Hi all, I am in a bit of a jam and wondering if a mod can intervene to help? I do not have my PIN code and the password reset procedure on the website doesn't seem to be working. I privately msg'd yesterday but understand it can take up to a week to...
Hi everyone,I had issues with my credit card recently so I'm looking to purchase some payment vouchers. Where could I get them (in and around the GTA)?Thanks! PS I sent an email to @CS_Agent a few hours ago about my account... hoping I can get a res...
I just receievd an offer from Chatr, offering exactly same plan. 4.5 GB data for 40. Linited time offer. I was long time FIDO and Freedom client in the past. However I am now happy with PM after 2 weeks experience. Signal better even underground P1 a...
Hi ,Even after verifying security questions and message " an email sent " I have not received any email. I also PM to moderator but no answer, can anyone help??
I tried the forgot password icon and added all the needed information. The site said that it sent me an email to change my password but I never received it. I tried it multiple times to no avail. I sent 3 messages to the moderators.... no answer.... ...
Dad signed up today as it was the last day for the $25 deal. He didn't get his $25 for the plan. Why is that? Also we ported his number and he activated and paid and has no service.
1. The addon keeps 10 days. Is the buying day first day or the day I landed in US?2. How can I active the addon? Is it automaticlly active when I am in US? Thanks,Vince
I had the $20/month plan which was due on June 8, 2018. It was paid on this date. On July 10th I upgraded the $25/month plan. There was no adjustment or credit on my account. Are you able to help either adjust the billing date. The billing date remai...
has anyone gotten the new android update. saw a coupel news articles that it si avaialbel on the essential. not really clear on how these updates work ie does telus have to modify it first then it gets released can it be downloaded manually from s...
Hey so I just moved recently and forgot to update my account with the new address + info on my account page and on the credit card so autopay didnt go through. I updated it successfully but when I go to make a payment the amount due is blank. Any hel...
I am using a OnePlus 3 and have been with public mobile for a couple of years. I have had no issues using the mobile on the network or with mobile data but yesterday it suddenly stopped working. I can connect fine to WiFi and the mobile data icon at ...
I went to register yesterday and everything was good until this message "oops... something went wrong" I got and account # and phone number but nothing works. Invalid simCan log into my accounttry to log in and try to change password. my email will n...
my plan is $45 every 30 days but i think i got charged $75. help me to understand what this means please: date // transaction type // credit(payments) //debit(charge)//balanceAug 7, 2018Credit/Visa Debit TopUp...
Hello trying to reset my password for the self serve login but I don’t have access to my email address anymore, I reset the password and answered the security questions just now but I can’t get to the reset email, please help @CS_Agent
Hi All, I am interested in porting my phone number from Koodo to Public mobile and wanted to know how to do it correctly. Currently my husband and I are Koodo customers under the same account number, where he is the primary account holder (his name i...
Hello, I currently stay almost at the outskirts of the city and I was just wondering if Public Mobile can offer an option to ship SIM cards by courier (at a cost) as well. While Canada Post is pretty efficient, waiting 3-7 business days is no fun wh...
Hi there . I added a US roaming data/text/voice add ons yesterday. They show in my account as paid and added. I am now in the US and it is ondicatind for all 3 services that I require a US add on . I have tried rebooting and manually selecting the ca...
Recently referred a friend to publicmobile and helped her sign up about 12 hours ago. we both got texts immedietely about being referred and got the $25 promotional credit. When I first signed up, my autopay credit showed up immedietely and I found i...
Strange situation here:I have never set up my voicemail. The first time I tried it was in French, and I cannot get in to change it to English. I have tried to follow the solutions I found in other posts, but it didn't work for me. I think this is ...
I am kind of confused I have publicmobile site the new brochure and 3rd party website and they all have different plans/rates what source is cuurent
Just switched to PM last week and had my phone number ported in.Everything looks OK but I am not able to receive call. The call goes directly to mail box.Calling out is fine. Texting is fine (both sending and receiving).Any help is apprecipated.
I've been trying to contact @CS_Agent about a serious issue. Please respond to the PMs I have sent.
@CS_Agent Hi, ive been a member for a couple months now, but last month PM gave me a 95% heads up when my phone said i had only used half my plan ( plan is 1g / month ) so i waited and it did it again this month so i went on my PM account where it sa...
