Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As the title states an account was suspended for late payment. After a payment was made calling service was returned, but data was not working. How long before account is fully released from suspension? Thanks Phone: iPhone 4
To enable a US Roaming talk/text add on, does your basic plan need to include Canadian talk/text? I'm assuming so, but just double checking. I'll be in the States for 2 months so I'd rather not pay for for Canadian talk/text (since I won't even be in...
Hello! LTE data is working fine and my laptop is able to connect to the Wifi hotspot, but the laptop can't receive data. My "Personal Hotspot" settings are: APN: isp.mb.comUsername: <blank>Password: <blank> I've tried the many suggestions listed in t...
Does anyone know if the 3gb dta plan is 3 for the 3 month period or 3 each month?.Thx
Hello!I am new to public mobile. I picked out what plan I wanted and ordered a SIM card on Friday (2017, April 22.) The plan I was looking at was 90 day, canada-wide talk, global text, and 6GB data for $99. Now that I have my SIM card and I am ready ...
Hi everyone, I felt compelled to write a little 'thank-you' to Public Mobile and this community. I recently switched from Telus to PM and am very happy so far. This community has answered all of my questions and eased any concerns I had along the way...
I will be going to the US in a few weeks. I would like to order the 10 Day Roaming Add-On. When does the 10 days start?i.e.a) Do you get the option of choosing the start date when you place the order orb) Does it go in effect as soon as you place the...
Hi, I'm currently thinking about switching from Fido to Public Mobile. I was thinking about also switching to Freedom instead of Public Mobile instead because of the extra data for the same price. I have a family member currently using Public Mobile ...
I was trying to active my new SIM card but the activation didn't went through and public mobile charged my account already. I sent private message to fix it but no one reply. What can I do now?
since this morning the phone can\t make a call it is no long distance call however i just call the local please relove the problem for me have send private message this morning also however so far nobody reply yet. @Mary_M
All ops public mobile self serve site is down for maintenance try to login later on hopefully wil be up and running soon
Hey everyone,My phone isn't receiving any SMS messages today, which corresponds to the same day that my USA data roaming plan expired.MMS messages are still working.Browsing the forums it looks like their might be a correlation between the two...Than...
Hello, I've added US Data plan using the portal. I see the $20 charge on the transaction history. Where will it show if I actually added? I am paranoid and don't want a big charge when I go to the USA tomorrow. Thanks in advance!Anna
Looking for a price on a plan similar to this, as 4gb/30 days is not enough for me.
April 29, 2016 was when I decided I want to save on my phone bill. It was the date when I joined Public Mobile which at that time was like a small family. After 3 months of use, I wrote a positive review. Are you in for the long read? Here’s the link...
I switched from a 6gb/3month plan to 12gb/3month when there was a promotion back last november and in my 'current plan' area it indicates I have 12gb data but when I check my data usage it shows me I only have 6gb available... does anyone know how I ...
Once Telus (and therefore PM) move to voice over LTE, it would it be possible for PM switch to being a data only provider. I don't see why not, charging per minute is so yesterday.(Of course, this would require LTE to be available everywhere)
I will be going to the uk for approx a month,my plan is 90 day with autopay,i have province wide calling,Canada wide text and 400 international long distance.What am i in need of doing for me to use my phone once i get there,thanks
Hello I am thinking of buying an iPhone 7+ from Telus. I live chatted with them and they said it will work with public mobile. Is it possible for you guys to confirm for me that the iPhone 7+ will indeed work on public mobile without getting it unloc...
Hello, hoping someone has an idea of what to try next. I recently went through the activation process for my SIM card and Account Profile, made the payment and recieved an email for said payment, but I can't log in, password recovery doesn't work, an...
I lost my phone in December I would like to stop my automatic payment.my phone number is 43*******
When I log in I see this: Available Funds: $6.00Amount Due: $114.00Payment Due Date: May 1, 2017 However when I check my rewards is see this: Plan Cost (Including Discounts)$120Total Rewards earned($8)Available funds in your account($6)As of today yo...
Hi trying to convince my mom to switch to PM. But shw has $80 credit (3 months) of funds available with her current provder (chatr). She would like to use the credit first and then switch. My thoughts are to do the following: 1) buy a 10 day text o...
I was trying to add us roaming onto my plan and the only options i had was talk and data.....the option for text and the option for us roaming bundle were not available.... i dont understand why?? I am on the 120 dollar 12 gig 3 month promo plan.I ha...
I am just wondering what the difference between Total Solutions Authored and Total Solutions Marked Accepted is? I am sure the Oracles will be able to answer this one.
I need my plane changed to the 81$ 90day plan, Unlimited province calling and unlimited world wide texting. I was not able to change the plan and it activated the old one just now. Thanks.
I know, stupid question but I rather get confirmation before getting a huge bill.I purchased 1GB USdata roaming package via self serve.I am now in California roaming on Tmobile.I received confirmation the add on being successfully purchased. But when...
Wondering if this part of the site is down? When I go to Plan and Addon page, or on change number page if I enter a number, I get redirected to an error page: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then lo...
Hello,I am staying in Canada for 6 months, and will leave for another 6 months and then come back again.Is it possible to pay some fees( something cheaper than paying for plans) to keep my sim and number, and reactivate my account when I come back? T...
Hello,I have 2 services from Public mobile. The first one is provincial-wide with 90 days,12Gb (Oct-2016, 120$) and the second one is provincial-wide 90 days, 6Gb (120$). I prefer to use my second phone number in my new device with more data. So is ...
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