new account

[sophial28]

i like to change my phone number 

[Dunkman]

@sophial28 

Moderators are available:

• Monday to Friday from 8 AM to midnight Eastern time.
• Saturday and Sunday from 8 AM to 10 PM Eastern time.

[GinYVR]

@sophial28No.. they answer when your queue is up.

[sophial28]

does the moderator answer 24/7 

[Lieux]

---

@sophial28 wrote:

how do you port your number

---

You can choose first a number with public mobile and when everything is ok with your activation you can change your number with the moderator for prepaid koodo or by yourself in your self-serve account tab PLAN/OPTIONS  and CHANGE MY NUMBER.

[RossN]

in your account on the main page just under my profile you will see change number it can be done there

[sophial28]

how do you port your number

[RossN]

could be up to 2 days

[sophial28]

how long does the Moderator Team take to reply 

[shskr]

@sophial28  Make sure your old number is still active and not suspended or canceled. Then just port your old number to Public Mobile.

[ahsan_shahriar]

Its a very simple process really, give it a shot, if not then contact the moderator.

Follow this on the website

[Lieux]

---

@sophial28 wrote:

how to i contact Moderator Team

---

Here click on this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

[sophial28]

how to i contact Moderator Team

[sophial28]

koodo 

[Lieux]

---

@sophial28 wrote:

new customer to Public Mobile

want to used my old number 

---

Your old number is which company?

[geopublic]

---

@sophial28 wrote:

new customer to Public Mobile

want to used my old number 

---

@sophial28  That is called porting your number. In order to port your old number your other account must be active otherwise you will not be able to transfer your number. To port your number you need to login into your account to set it up. You will need your old account number, name on the account and the phone number. If you are trying to port your number from a Koodo prepaid account you need to contact the Moderator Team 

[ahsan_shahriar]

Okay, so you want to "port" or use your old number to public mobile.

You need a public mobile sim

Then once you have bought/got it, go to publicmobile.ca and register the new sim, in the second step (page) you will be asked if you want new number or port/transfer old number.

You can follow the steps from there, pretty neat and easy.

[iliketotalk]

hi did you already activate your sim?

[sophial28]

new customer to Public Mobile

want to used my old number 

[ahsan_shahriar]

Are you an existing customer or new customer of Public Mobile?

Existing Customer:

Log on to self serve > nagivate to Plan and Add on > Click Change phone number

New Customer:
You will be prompted if you want new number, when trying to activate the new sim.

[sunflowershine]

@sophial28 You can change your number on your renewal date. You can go to My Account to make changes.