Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I bought a US talk and text $15 add on but it didn't register in the payment until I did it a second time. So it shows up under Payment once but under Add Ons -> Plan tab it shows up twice. Can someone let me know if it's only billed once and I o...
I just bought and add on for international long distance call and everything went ok I paid...I can see that I have the add on on my overview BUT I AM TRYING TO MAKE A PHONE CALL AND CAN'T MAKE IT...why?? If you got the money I need the service for ...
Hello, I have a friend who is currently with Koodo prepaid. I have recommended that they switch over to Public Mobile's $15 plan. However, they still have over a months worth of prepaid time with Koodo. I am just curious if there is a way for my frie...
That's it really - page is currently unavailable. Sitting in an airport waiting for my flight, hoping to get this sorted before I leave...
Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requir...
Just a question can i add more money before due date
Hi, On Android, If I go to Settings -> About Phone, the phone number listed there is not mine. I called the number and someone answered so it's not associated with my phone at all. Tried to go in my profile on publicmobile.ca to try to edit that nu...
Last month I was told I only owed a small amount because of the rewards I have. I paid it and it showed on my credit card as usual. So I thought everything is ok. This morning I was told my service is suspended and was suppose to make a payment to...
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Hello again! I began paying for a plan about 2 days ago and received a text telling me that there was a problem with the transfer process and I was eventually directed to here, and told to contact the Mod team. I have done that, and I am still waitin...
I used a referral number and not getting the $10 credit.
I've been getting referral credits for my fiancé's line for a few years and I just checked and I'm not getting it anymore even tho her account is active.. Can a mod look into this for me?
I recently joined PM and I took advantage of the bonus offer to port in from Virgin and receive the bonus data. I got my phone and data working but when I go to my account, there is no bonus for porting in from Virgin. I can see my 2 dollars for op...
Hi guys! I just activated my SIM that i purchased this afternoon, and ported my old number to my new sim. I am able to call and recieve calls but both incoming and outgoing texts are not working. I just got a text saying to go ot the 'Contact Us' sec...
I have been with Public Mobile since February this year. On Saturday, my phone (Samsung S4) suddenly failed to recognize my PM sim. This same sim would not work on my wife's phone. On the other hand, her PM sim would work on my phone. Thus, I bel...
Since activating last week, my talk, text, and data have not worked. I contacted @CS_Agent and after being unable to fix the problem, they eventually submitted a ticket to the Technical department, gave me the ticket number, and said it would get fix...
I just switched a phone from bell mobility to public. All call seem to develope static after 15 seconds or so then drop completely. I have removed sin card and powered down already
Hello, i switched my son's phone from a $10 plan to a $15 plan on Mai 7th. Since then he can't send texts any more.Waiting for some help. Thank you.Leo. phone number removed by computergeek541
Hi I paid twice or US roaming in error, how do I get the one payment back?
I got part way through the activation /porting and got an error message (after entering payment info). Now if I try and redo it, it says invalid SIM. The phone has no service, shows bars with an X. The number no longer works with the previous provid...
No talk just stopped, no data, credit on acct 2 weeks until next due payment. Tried sim card out 4 times, rebooted 4 times, apn reset 4 times. No go any suggestions?? My other phone works fine did not do anything.
Hi Everybody! I'm having a problem with the international messages. I'm in Toronto with a canadian number (public mobile), however I'm from Spain and I linked my spanish bank account with the canadian number. I don't know how it will be here, but in ...
Hi everyone,I feel like I am scammed. I moved from Bell because of 3GB Bonus data promotion and I bought my current plan at WOW! I purchased 2GB at 4G LTE Speed and I confirmed with the retailer guy that the promo was applied to my account.It has bee...
I just referred a friend and got $1 off as reward on my next bill, but I am not seeing the one-time credit of $10. Is both credits are given at the same time?
We have 3 phones with public mobiles. Regardless if its incoming or outgoing it keeps dropping calls. It's all different devices. I tried to see if there were any known issues or outages. Any suggestion for this? Anyone else having a similar issue? M...
I can not log in to my public mobile acount it says that your log in is disabled.
I cannot log in to my account. I chat and tried to log in several times but it doesn't work.
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