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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bought wrong add-on. Refund possible?

I wanted to get US Roaming data but accidently added on local data instead (200MB Add-on vs the US Roaming - 250 MB Data 10 day). Is it possible to swap the add-on I got?? The cost is the same ($10 each)! Can a mod please help? I urgently need this (...

Resolved! Plan change before renewal day

I switched my plan from the $25 text and talk in BC to the new plan offered $25 talk and text nationwide with 500 MBs data and 500 MBs bonus if you sign up for auto-pay which I have done, data does not work! Moved from lounge by mimmo

Resolved! Phone didn't auto renew

Hi there, I signed up for auto-renew last month and today was the first day that it was supposed to top up. My phone didn't auto-renew even though the registered credit card has no problems. Now it's not letting me re-add the card or the two other ...

Unable to reactivate account

The credit card I used to register was compromised and was being replaced when my monthly renewal came due. My account was suspended because of the lack on CC number and I am unable to reactivate it even though I have purchased a voucher with suffic...

Resolved! Can’t make or receive calls, but data and texting is fine

I’m on vacation from Manitoba to Newfoundland. I’m currently in central Newfoundland, in a small town, but currently have full bars on my iPhone 7 Plus. Data works, texts work. Try phone calls, it attempts to call, but there are no ringing, just sil...

porting a number

Hi I am trying to port a number from a previous provider.In the porting screen they are asking for Equipment Serial Number. Is this the IMEI or the serial number of the device?

Referral code

I signed up my wife yesterday but neglected to use the referral code. Is there any way to apply that now?

Excessive data being used on new iPhone xr

Hi,My wife and I purchased the iPhone XR about 2 months ago and ever since we have seen our data skyrocket. We very rarely use our phone away from a wifi network so this has been so strange to me. As of today we have had to purchase 4 extra gigabyte ...

No 2Gb US roaming?

I just signed up for the $60 30 day plan, 8gb+500mb, with bonus 2gb US roaming - just activated and made first payment. But under "my account" and "plan details", it makes no mention of the 2gb US roaming data. Is this just on trust? Or did I miss...

transfer number from Koodo

Just signed up and not finding too much info on transferring existing number from Koodo.Help please.

Trying to process Add On

I have added enough funds to my account to enable the purchase for long distance calling but when I try to process the add on it recharges my credit card again but does not activate the service.

Credit Card denied

I need help. I forgot to change my address on my self serve and now my credit card got denied. Don't have any service right now. Thanks.

Resolved! New customer requiring new number

Hi, I'm getting a new sim card tomorrow to switch from Bell to Public Mobile because of the considerable price difference.My question is, can I start off with a new number instead of using my existing number as I'm getting a lot of telemarketing, etc...

Resolved! Error messages from moderators!

So I just saw the following message addressed not to me but in my private mailbox. I've not copied the person's name who it's addressed to, or the moderator's name, but I'm concerned about how someone else's mail not being sent to the proper user, a...

Resolved! Limited talk minutes & voicemail

Hi, Is it possible to have the voicemail system not be part of the "limited talk"? My husband checked his voicemail (2 messages) and 2 minutes came out of his 50 minute plan. I would think that would be free? It's not a huge deal, but it just see...

Resolved! Someone seems to be using my number

I joined public mobile at the end of 2018, but in the last 3 months, I have been getting a number of calls or messages at my number. I had thought that someone might be mistakenly giving the wrong number out, but in the last week, this has changed. ...

Resolved! top up

I bought my top up yesterday, cause my plan was due today, put it on my phone and now have the credit on my phone but it won't let me apply it. frustrated!

Resolved! Registered

I just regiestered and recieved a confirmation email. Now when i try to log in i get a message that says "invalid email" How do i get into my account now?

Resolved! Unlimited Nationwide TALK ONLY plans?

My elderly parents have no use for text or data and was wondering if Public Mobile offers a Nationwide TALK ONLY plan? Thinking of switching them to the current $25 unlimited nationwide/ 500mb + 500mb /unlimited text plan, but was wondering if there ...

Resolved! can't change my plan

Hi,Guysi want to change my plan on next renew date using self serve, i log in my account,go to change my plan,but it dosen't show new plan i will choose from also no show my current plan,i log out and log into try coulpe of time,all the same.what can...

Us to canada

Hi there. Just set my phone up. How is the us to canada calling, any issues. And how is the data in the us also. Thank you cheersdon

Resolved! payment

I made a payment of $25. because i wanted to change my other plan. I accidentally payed before my other plan expired and you cancelled my service at 1:00 am. I want to know what happens to my money and my service?

Resolved! how to cancel account and transfer surplus to another number

Hello all;I have two Public mobile accounts and phone numbers. I would like to cancel or terminate one and transfer the surplus money (its only $7 dollars) to the other. How do I do that? Is it even possible?Thanks

No signal in some areas

Most of the time, my samsung s5 doesn't get any signal in some areas of the city. Inside a restaurant and no signal at all so I can't make any calls. Tried resetting apn but still the same. Sim is activated and works at home but whenever I'm out some...

Resolved! Autopay Reward Not Applied

Hello, I have been a customer since June 2018 and each month I have been paying the same amount ($120 plus tax) with my auto pay but when I review the account it shows that I am eligible for auto-pay reward of $6 plus a loyalty-reward of $3. What do ...

Resolved! How to buy roaming data

Resolved! 3G only

The data of all plans are 3G only, except for the $30 30 day 1GB?

Resolved! Add on text USA 10 days

I have voicemail with my plan but after I add on USA text only.I come back to Canada and voicemail disappear.Did anyone had this same problem?.

Issues when returning from the US

So the last 2 times I have gone to the US I have has to restart my phone to reconnect to the PM network. Anyone know why. I don't buy a US roaming add on but use my phone as a GPS. When I cross back into Canada I get a data connection but no phone se...