Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just bought the Canada & US calling addon ($8).In self-serve, it's in the home page, so I know for sure that I bought it.But when I call the number, it says I don't have a addonI am calling like this: 011 - 1 - Land Phone Number Should Puerto Rico ...
For new activation on Public Mobile, should the sim card be inserted into the phone before starting the sim card activation process? If the phone is not eligible to be transferred to Public Mobile, will the sim card that was removed work when it is p...
Has anybody used this phone with this network?
Hi . I am trying to port my number but there is no box to enter the old account number.And the transfer keeps failing. Also the pin is a password on the old account, not 4 digits.Anyone have a helpful idea on how to complete the transfer?
How to o access my cellular voicemail from an old landline phone? Thanks
Hey just activated a sim with public and ported a number over from speakout, but when I pop the sim card into my phone it says that there is no sim card. Anyone know what to do?
I am considering changing from the $50 plan to the $60 plan with the 2extra gigs promo deal. To take effect on next renewal. Will I lose any unused data from the 5G Flash Sale and the rolled over data portions of my extra 500MBs earned each month so...
If selling phone would you recommend changing phone number? Will person be able to use account with their own info
I have the Canada/US 8G data plan which I believe includes calling and texting between Canada and the US. We are travelling to US and I just want to ensure we can use the data while down there and that we can call or text from the US to Canada. This...
Pre-sales question for you all. Getting a Moto G7+ for my dad and I'm wondering if it Wil work with Public. I assume yes since the G7 Play works, but I'd rather get a confirmation. Thank you, Aberto2k
Hi, I got a text from PM today about making sure I have funds in my account so they can charge me when the time comes and hours later I am now checking up on my account and in my account it says my plan has "expired" even though on top of the website...
I've been unable to pay via credit card after several attempts, the response is inability to verify credit card information, I've followed all the tips in the forum on this topic and verified the profile and credit card info to ensure they match.Coul...
i need an old number transferred to my new sim card
I am trying to transfer a cell phone to Public Mobile from Bell Mobility. When I check the eligibility in Account Setup in Public Mobile, I get the message "Unable to transfer the phone number you entered". Does anyone know the solution to this prob...
I have two accounts, one for myself, and one for my child. The issue is, I can't register both accounts under the same email, though it does appear like the functionality exists as the self serve page has a drop down to select the account number. I w...
Hi Friends, I am using an old phone of mine LG Nexus 4 for the time being. Problem is, I cannot send any text messages, I can receive them make or receive a Call and do everything else on the phone but, cannot send any text messages. I think someho...
How can I earn credits in the community ?
I have just changed my old public mobile number to a new one .but just figured out a lot of my other accounts (gmail etc) are linked to the old phone.now the problems i cannot login to my gmail because it asked for the verification code that sent to ...
So tbh I'm getting pretty annoyed with this company first my number dosent work properly people text me and when I reply it comes from another number and when I try to pay with the payment voucher I bought it tells me it can't go through
does everyone get a reward for answering a question or is one answer or person chosen?
I needed to select new number but now i'm having trouble transfering number. how do i do it?
I have just upgraded my plan as of Oct 19th and the auto pay payment was processed on my credit card but now my service has been suspended for some reason. I have submitted a ticket but this out of service situation is completely unacceptable. One if...
What is the difference between "Unlimited Talk to Canada and the U.S." in the $50 plan and " Unlimited Canada - wide and U.S. Talk" in the $60 plan. I cannot find the $60 plan on the Plans page. These offerings are in the self serve Change Plan tab...
I did not get my confirmation email for the password. The place that I signed they messed up all.Please help me to reset my password.After entering the email address two times then asked me the secret question - I answered. then it said I will receiv...
Vision Mobile changed me $10.00 +tax for the SIM CARD but other places said PUBLIC MOBILE it's free for the new activation.They messed up my account as well.Now I can't log in because the most common mistake they made.I do not recommend anyone to go ...
Noticed soon after changing plan, the Overview page shows a payment due date 29 days later, whereas the My Plan and Add Ons page shows the correct 30 days later date. Can go back and forth between the two pages, the difference is consistent.
Hi, I had setup automatic payments for two lines, husband and wife, from husband's credit card, the card was over-limit at the time when the payment was due, which resulted in the payment getting rejected. It seems that Public Mobile flagged the cred...
I just activated a new number. I had cellular data turned off. How is it possible that my account shows that I have 5.29mb data usage? Is this default for all new users?
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