Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I'm currently bundled with a relative. I want to break off and have my phone bill under my own name, and I want to come to Public Mobile. How would I do this if the phone bill is under my relative's name? My contract expires middle of the month. ...
Hey so I’ve signed up for the $25/mo plan. Phone is a bit older (BlackBerry Bold 9900) but online says it should work with the 3G data that the plan offers. Load up internet and I keep getting a message saying “cellular data isn’t included in your pl...
public mobile is not accepting canadian master card for renew the automatic payment---because i have 10$ plan which is not longer available i suspect this is the reason ----please fix it----i had no problem with the same Mcard when i singn in before...
I keep getting an 'Invalid SIM' message when trying to activate my SIM card. The number entered into the field is correct
Look what showed up as promised on day 361.....may we both have many happy returns! I believe there will be cake served in the lounge after the speech......thx public mobile!
My US roaming add on didn't work can I get my money back
My sim card is not working
Hi I ordered a SIM card over a month ago and it hasn't arrived yet. When I click on the link where it says there should be a tracking link theres just an error message.
Hi, I would like to ask how to cancel my phone number and cancel my account, because I don't need to use this phone number.Thank you so much.
How do o send a ticket
I can't get into my account..forgot password & I am trying to change my auto pay credit card..
change the credit card in auto pay
Hello, How could i port my number from Freedom to Public Mobile? any help would be appreciated. Thank You
I have tried to register my sim card to your system!
Hello. I have a strong signal of about -70 dBm and my phone shows connected to PM. I have airplane mode off and my phone just keeps dialing until it disconnects. When I go to : Settings>about phone >status > SIM status > Cellular Network state - ...
Can you help me gain access to my phone please? It is asking for PUK code.
You ask to register with your first and last name which is **bleep**an. It would not accept mine because it begins with **bleep**.
Hi Everyone - I got my sim activated a week back and suddenly today it is showing No SIM notification and my service is gone with no network. Please help.
Hello !Do you know how many posts / answers / "bravo" do we need to get a reward ?Thanks a lot ^^
I wanted to give a huge thank you to Silvio_M for resolving my account/porting issues. They were knowledgeable and quick to respond.thanks Silvio!!!
I need to call Venezuela and I added a plan for long distance but it does not work can help me.
Purchased the sim card two months ago so far 50$ plan for 8gb but it's asking for the payment for the 20th to be in the account again after we paid last month's on time and the month before it's making me purchase more data if I want online so why is...
I've recevice an email thanking me for sigingin up to this service when i did no such thing. Someone is using my email address fraudulently so I want the account cancelled.
About a month ago my phore stopped working - a sim card problem - I removed my sim card and reinserted [the phone was immediately active. When my bill came in I was charged 16.95 for a sim card. I did nit buy a sim card. I want a credit for thatcharg...
I can't choose my city (Terrebonne, QC) when activating my account. I have to choose which city I live in but Terrebonne is not within the choices, what should I do?
Set up account on July 2 now 611 msg. Account was supposed to continue with auto pay on visa. Not happening. Why?
can I get a dollar reward to my nephew who got me the public mobile sim card last month when I activated my account? ThanksGrant
