Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I'm not sure if everyone else is haveing the same problem but my plan won't load for my account and I am unable to change my plan. I have a few screenshots to show the issue. If I click "Try out more options" I get a web server error page. Doe...
How can I cancel my porting from Bell! I need to speak to a real person! Can’t take this moderator crap!!
Can’t get anyone to respond to me. Need to cancel porting help! Can anyone help?!?!?!?!?
I need to purchase the US roaming talk only add-on for $8 but I no longer see it on the self-serve page. I've purchased it twice before in December. What happened to it?
Friends are flying to the US for 19 days soon. I suggested their best solution for phone service is to use the PM add-on. I believe it's possible to add while you're in the US? My assumption (and understanding) is that when they land in the US, they'...
Hello everyone,I just actived my SIM card. I can receive/make a call and receive/send text, but the internet doesn’t work. I can see 3G sign shown on my phone so I’m sure it already connects to 3G network. I use iPhone SE. I’ve read some threads tha...
Hello everyone, I have just migrated to PM today and just wondering when will I and my referral person receive the $25 credit? I wrote the referral number and also activated the SIM online. The referral person received a text confirmation about a su...
Hello, My account was deactivated today as the recharge was due today. I am planning to port my number to another carrier can you please help activating my number for 1day. Thanks
Hi, I just activated and signed up online so I think Im entitled to the $10 a Mo. for 6 months. Does that kick in automatically on the next billing
A couple of days before the cycle this month, I ordered Unlimited International Text, Unlimited Canada and the US Talk, 500 mb of data through the "build your own plan" for 30 days for $35.00. I made sure that I included the talk as it is mandatory...
Hello Public. I have 2 vouchers that I couldn't use to activate my service. I used my credit card and the account was activated. How can I fix my vouchers so I can use them?
i have had this phone for a month. the 1st. payment was made at the store. i bought a voucher last nite & tried to make my payment for the next month. My acct. was suspended on the 26th. (payment due on the 27th) i have a voucher but it is not being ...
i have ported my number from kudoo to public mobile from last since 2 days and i dont have service on both the number.
I am having this problem on my phone where I can't call on my phone. Every time I make a call, the same message will pop up over and over again; "Mobile network not available." And the message sometimes will vary and it will pop up instead "Enable Wi...
Hi, I am transferring my number to PM but getting an error online in step 2. Tried twice but getting the same error:Please help me in this so that I can transfer the number.
I already hae a SIM card. I have been with Public Mobile for just over 2 months. I would like to sign up for your 30.00 dollar plan as stated above. Do I need to purchase a new SIM card? When I went to put my information in it said my SIM card wa...
How long does it take to receive incoming calls and text messages after the number is ported? Outgoing calls work fine. Thanks!
Hello, I want to change my plan/update my credit card/make a payment. However, when I go to the site the Submit payment button does not work. There is not network activity generated after clicking. The Plan Details page is also empty. Is anyone else...
My anniversary day is Dec/28/2018. I would like to cancel my service, I am travelling from Dec/29/2018 to Mar/21/2019. Can I keeps my Account and the phone number until I come back in March/21? I will reactive on Mar/22/2019.Thank you very much.
Hello everyone,I am now with Fido (no contract). I am considering to transfer my number to PM, but have several questions. Please help me out. 1. Do I need to order a new SIM card with PM?2. Do I have to notify Fido that I would like to terminate ser...
Hi folks, I was just wondering how I can go about using my public mobile SIM card as an E sim on my iPhone because my main carrier is Rogers and my work phone is thru public mobile and I need them b.org HELP!!
Can't use my self-serve email to register for the Community forum because it says that "the email is already being used in an account". What's up with that? I'd like to start racking up some Reward points... Please.
I have had an add-on by mistakes but didn't make a payment. how can I remove it? because I want to change into another add-on. I worry that the payment will apply to this mistaken add-on, rather than another one if I didn't remove it ahead. thanks.
Hello, I cannot make payment using Visa Debit (from TD). When I try, it just gives me the message that It has Failed, and try again using different Car. Anyone else having similar issue?
My father tried to call me 6 times through his Koodoo phone today from 1:30 pm til 1:45 pm, but it didn't ring on my end. It went directly to Voicemail for him. Is the service down? Why didn't my phone ring, why did it go directly to voicemail? ...
Switch to Public MobileBecause you shouldn’t be charged for features you didn’t want in the first place. If I select the option to build my own plan, choosing No Talk costs more than Unlimited Province-wide. How then can you claim not to charge for ...
Hi I purchased a LGV20 H910 from Hong Kong that was supposed to be factory unlocked; after inserting the SIM card everything seems to work but the oreo update and LTE is not availble. Ther are a a number of AT&T apps on the phone; if I do a factory r...
I am trying to port a Rogers Pay as you go number. There is no account number and i haven't been able to set up the new account on Public Mobility. Texts work but not phone calls. I received a text from Public Mobility saying I need to input account ...
Hello,My email address will not allow me to get in to activate my new SIM card for my new phone. This is very frustrating.... Help!!
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