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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73117 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74984 Views
  • 180 replies
  • 32 Bravos

Resolved! Activate SIM at a future date?

My current mobile plan expires 1 1/2 months from now. Can I register the Public Mobile SIM somewhere during the registration process to set the porting and activation of the future date?

baconator2999 by • Great Neighbour / Super Voisin
  • 4138 Views
  • 9 replies
  • 1 Bravos

Resolved! phone number

I was suppose to retain my phone number from my previous provider but was assigned a new number instead, how do we fix that?

Gord62 by • Great Neighbour / Super Voisin
  • 1230 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to change my plan

Hi, I`ve used up all my data. In the past I was able to click on `"change plan", choose my new plan (same as I already had), click on "change now", and my plan would be effective as of now. However, today, it deosn't work, when I try to do that, it s...

daveybreeze by • Great Neighbour / Super Voisin
  • 1333 Views
  • 4 replies
  • 0 Bravos

3g phone

Hi I'm on the way to get a new cheap cell phone for my husband. He does not text or go on line only wants it for calling. Will a 3g phone with public mobile?

maxwell14 by • Great Neighbour / Super Voisin
  • 1064 Views
  • 3 replies
  • 0 Bravos

Resolved! Messages

How do I find the messages I was exchanging with a moderator over the last few days? Hope I can find answers to this question!

joelm29 by • Good Citizen / Bon Citoyen
  • 1391 Views
  • 4 replies
  • 0 Bravos

Resolved! Public mobile not registering my payments

My auto paycame off my cc on the 10th and I've also prepaid $30 on the 12th when it told me my plan expired. I've paud triple this month and have the credit card bill to prove it but my service is STILL suspended. I can't afford to pay anymore please...

aliciamcblack by • Great Neighbour / Super Voisin
  • 2486 Views
  • 7 replies
  • 0 Bravos

Light Phone II

Hi there, just wondering if the light phone II will work on public mobile network?  It's not in the options to choose on the phone compatibility checker.  Anyone had any experience (good or bad) with this?  Thanks!

t-w by • Great Neighbour / Super Voisin
  • 6083 Views
  • 9 replies
  • 1 Bravos

Overcharged

Public Mobile overcharged my account. I enrolled in an unlimited plan.1) I was charged more than the plan fee.2) I do not see an option to download a PDF statement to review charges.3) I am getting prompts for additional charges for long distance eve...

The_Explorer4 by • Great Neighbour / Super Voisin
  • 4245 Views
  • 18 replies
  • 1 Bravos

Resolved! Data roll over

Hi all,New to public!Just wondering if my unused data gets rolled over to the next month?Best,-t

tdoce88 by • Great Neighbour / Super Voisin
  • 1456 Views
  • 3 replies
  • 3 Bravos

Resolved! Porting a cell number from another carrier

I signed up for public mobile and asked to have my number ported over. My carrier was Koodo but then I signed up with Roger's last week they sent me a sim card but they charged me $40 to switch after telling me they would wave the fee so I decided I ...

JillY by • Great Neighbour / Super Voisin
  • 1654 Views
  • 3 replies
  • 0 Bravos

activation

I have a problem when it comes to the last part of activating my card it gives me a 404 server error page. can someone help me?

add on

I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time

vineeta69_ by • Great Neighbour / Super Voisin
  • 1212 Views
  • 6 replies
  • 1 Bravos

Resolved! Credit card expired

My credit card expired and I need to add my new one to my account but I can't get into my account because it's telling me my email is not valid, so I can't even re-set my email password.  I have no way to get into my account and my phone is useless t...

Jennabee75 by • Great Neighbour / Super Voisin
  • 1769 Views
  • 5 replies
  • 0 Bravos

Resolved! incorrect plan

i signed up for a plan a month ago. today i went on my account and noticed that it was not the one that i thought i signed up for. i called the business that i got the plan from. there was no help their at all. i was told to talk to a computer, stupi...

tom01 by • Good Citizen / Bon Citoyen
  • 1369 Views
  • 5 replies
  • 0 Bravos

Changed plans

How long until my phone is working after changing plans

Tater by • Great Neighbour / Super Voisin
  • 1554 Views
  • 7 replies
  • 0 Bravos

Resolved! Lost phone

I lost my phone with a Public Mobile SIM card and want to cancel the Public Mobile service and get a refund for the services that I did not use?

AM63 by • Great Neighbour / Super Voisin
  • 2446 Views
  • 7 replies
  • 1 Bravos

Activation failed on payment

Hello, I went through the activation process with my new SIM, trying to port over my existing number, and it failed after the payment step. All it says was to contact support. I definitely input my credit card info correctly. Not sure what anyone her...

xaxifax by • Great Neighbour / Super Voisin
  • 1144 Views
  • 4 replies
  • 0 Bravos

Resolved! Mobile internet

My mobile internet does not work on my LG Phoenix what is the problem works fine when making calls

Bountyk by • Good Citizen / Bon Citoyen
  • 1883 Views
  • 5 replies
  • 0 Bravos

Resolved! Canceling my account and number

Hi, I suspended my account before my billing cycle was up, paid for my bill in full. I switched providers and have a new number, is there anything more I can do to cancel this account before I gets charged another bill cycle?

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