Short code 560560

[saurieng]

The short code 560560 seems to stop working ? It used to work on my cell phones Samsung A7, Iphone11 Max 2,3 weeks ago. Is there anything new i have to do on my publicmobile accounts ? Thanks

Note: 560560 is a texting short code  for requesting the next 3 transit bus arrival times at a specific bus stop in Ottawa.

[saurieng]

Here is the reply from a PM about this 560560 problem. It would be the same solution for short code 33333, i hope.

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Last month we identified a glitch preventing people from texting shortcodes unless there were available funds on the account, thus charging $0.10 for each text. I escalated the situation and got a reply confirming that the issue has now been fixed and that is the reason why you can now text the 560560 without extra charges on your account.

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[saurieng]

The problem has been fixed by Public Mobile after i was advised to send request to forum moderators.

Thanks for your help. You guys are superb !!!

Henry (Saurieng)

[Nezgar]

@computergeek541 

I also confirmed I am showing an account balance 40 cents lower than the last balance in my transaction history, (from sending 4 texts total to 33333 and 560560) but the chargeable texting events are not listed in the self-serve transaction history.

[mortarheadd]

I also want to give credit to .@brianqiyan who is the first one found out the cause.

[computergeek541]

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@Nezgar wrote:

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@computergeek541 wrote:

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Public Mobile does not have pay-per-use charges and does not have a way set up to collect any amount from any customer for a single use event. All usage must be paid for ahead of time at Public Mobile or it doesn't work.

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Wow, I just confirmed there is indeed a 10 cents charge from my balance for each test message I sent to 33333 and 560560 the last couple days!

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Thanks @mortarheadd and @Nezgar . We have an issue then because that's not supposed to happen. It goes against the Public Mobile pricing and biling model.  @Catherine_T , @Alan_K : Can one of you comment?

[JK8]

@Nezgar @computergeek541 

Is this a software problem that PM needs to fix? 

[Nezgar]

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@computergeek541 wrote:

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Public Mobile does not have pay-per-use charges and does not have a way set up to collect any amount from any customer for a single use event. All usage must be paid for ahead of time at Public Mobile or it doesn't work.

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Wow, I just confirmed there is indeed a 10 cents charge from my balance for each test message I sent to 33333 and 560560 the last couple days!

[mortarheadd]

You can pay any amount to your account online with the per authorized credit card, so you will have "available fund" in your account.  I just added $1 to my account and the short code starts to work now.

[computergeek541]

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@mortarheadd wrote:

It stops working because it is charging $0.1 per message.  If you have zero balance, then it will not work.

See this post: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Translink-shortcode-33333-is-not-w...

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Public Mobile does not have pay-per-use charges and does not have a way set up to collect any amount from any customer for a single use event. All usage must be paid for ahead of time at Public Mobile or it doesn't work.

[mortarheadd]

It stops working because it is charging $0.1 per message.  If you have zero balance, then it will not work.

See this post: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Translink-shortcode-33333-is-not-w...

[Nezgar]

@saurieng

That's interesting that you indicated it's affecting both your phones... And texting between your two phones is working? or even sending a text to your own number?

I agree it's worth opening a ticket with the moderators to check your account. I also wonder in the back of my mind if the operators of 560560 have some kind of throttling or a blacklist on their side...

[gpixel · Accepted solution]

@saurieng contact customer support mods

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[saurieng]

Examples:

1693 35

1156 35

1693, 1156 are stop numbers

Sending Help, stop, start ... does not get any reply for my phones. It worked 2,3 weeks ago

Thanks

[Nezgar]

We could test as well if you give an example of what I should text to that number. Then I and others can let you know if it is not working for us as well.

Not being from Ottawa myself, I found a page about it here: http://www.octranspo.com/en/plan-your-trip/travel-tools/text-560560/

Looks like you just text a street name to that short code, eg.: ‘Hurd’, ‘Mac’, ‘Orl’, ‘Alb’, ‘Bil’.

So I texted "Hurd" to 560560 and got an immediate reply "First time use. Reply E for service in English. Première utilisation. Répondre F pour le service en francais."

Then texting "HELP" returned "OC Transpo schedules. *times GPS adjusted. Msg frqncy based on news. Std msg & data rates apply. STOP to cancel. octranspo.com/560e"

Then texting "STOP" returned "You will not receive any more OC Transpo alerts."

Worked from both my Public Mobile phone, and a SaskTel Mobility phone. Maybe try seeing if "HELP" or "STOP" return anything?