My Internet Speed is Low

[Sherry1313]

I have problem with my internet speed since I have changed my plan from 8GB to 2GB. It's way low now and sometimes It's disconnected.

I don't think the speed should be affected because of changing the plan: based on the PM information on the plans, the data speed of both plans are 3G.

Any advice will be appreciated!

[gpixel]

@Sherry1313 I am also experiencing the same issues you are. when that happens enable disable airplane mode. reset your network settings, hopefully it will help.(it didn't for me)

[JK8]

---

@Sherry1313 wrote:

I have problem with my internet speed since I have changed my plan from 8GB to 2GB. It's way low now and sometimes It's disconnected.

I don't think the speed should be affected because of changing the plan: based on the PM information on the plans, the data speed of both plans are 3G.

Any advice will be appreciated!

---

Try a different web browser and see if that makes a difference.

[benfatto]

@Sherry1313  Unless you've been doing regular speed checks, slow surfing more likely just internet/website congestion. Especially if you're trying access your PM account. 

[Triguy]

Try clearing your cache and cookies then reboot your phone.