Autopay didn't work

[Tigerclaw3211]

Normally autopay well....autopays but I got a message saying I had to manually give credit card info.I don't really remember which email I used since my family are all on public mobile so I have a few account.I

[Meow]

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@LurganIeUk wrote:

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@Tigerclaw3211 wrote:

Normally autopay well....autopays but I got a message saying I had to manually give credit card info.I don't really remember which email I used since my family are all on public mobile so I have a few account.I

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While I have NO sympathy for anyone that sets up an account for anything and does not record or remember email, password, 2fa, PIN number etc. So now you maybe at wits end with no phone?? Can I highly recommend for the future.  

That you use the hybrid auto-pay method which will prevent that failure and buy you some extra time to get your affairs in place. 

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I would not be so harsh toward other people's lacking of organizing skills. Nobody is perfect.

Setting new account is exciting event for somebody. Due to many different data required to be provided it is easy to misplace or forget to record some pieces.

PM Moderators are great at what they do so simple request will resolve most issues.

I counted at least 10 items one has to save somewhere for future reference (Pin, Account number, SIM, Phone Number, Referral code, Community ID, Comm Pass, eMail, Username, Pass...). This could be overwhelming for somebody, particularly younger generation used to click, click, click life 🙂

[LurganIeUk]

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@Tigerclaw3211 wrote:

Normally autopay well....autopays but I got a message saying I had to manually give credit card info.I don't really remember which email I used since my family are all on public mobile so I have a few account.I

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While I have NO sympathy for anyone that sets up an account for anything and does not record or remember email, password, 2fa, PIN number etc. So now you maybe at wits end with no phone?? Can I highly recommend for the future.  

That you use the hybrid auto-pay method which will prevent that failure and buy you some extra time to get your affairs in place. 

[HALIMACS]

@Tigerclaw3211 

Presumably you got this 'message' by way of a text message or e-mail?

If so, can you copy/paste the message on this thread (removing any personal account details).

• If text message, shall we presume the subject mobile service works (i.e. in that you GOT the text message)
• If e-mail message, I presume that's the e-mail address for the subject account's username.

[esjliv]

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@Tigerclaw3211 wrote:

Normally autopay well....autopays but I got a message saying I had to manually give credit card info.I don't really remember which email I used since my family are all on public mobile so I have a few account.I

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@Tigerclaw3211 ,

What do you mean got a message? 

Do you still have services? 

If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

[Anonymous]

 @Tigerclaw3211 : You'll need the 4 digit PIN you created for that account to use the pre-registered payment card. Or you could buy a voucher online or in many stores and use the 611 to redeem it. Or you could use Instant Top-Up in some stores. You'll need to pay the whole plan cost.

Edit: slow off the draw

[dabr · Accepted solution]

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@Tigerclaw3211 wrote:

Normally autopay well....autopays but I got a message saying I had to manually give credit card info.I don't really remember which email I used since my family are all on public mobile so I have a few account.I

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@Tigerclaw3211   Have you tried logging in with all your email accounts?  If you need to pay you can dial the 611 service and either use the CC registered (if not expired) but you'll need your 4 digit PIN, or purchase a voucher from any retailer, gas/convenience store and load it via the 611 service too.

Then you can try contacting moderators to sort out your email by submitting a ticket via chatbot and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Tigerclaw3211]

*Also I tried dailing *611 and it says auto has been suspended and when I click pay with visa it says something like  "sorry can't complete this action".