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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! URGENT. POLICE INVOLVED. CANNOT ACCESS VOICEMAIL

Why do I keep seeing "unknown error" for my voicemails? I need to hear a possible message from the police, as I need their help with something serious. So annoying. I NEED THEIR HELP NOW and it says I have voicemail msgs but I cannot access it at all...

Resolved! Plan Expired

Hey everyone,I just logged into my account to see my data usage. at the top it says account status:plan expired is that something I need to be worried about? Cant have my service downthanks

Resolved! Re: Referral activation

My daughter gave her referral code to her friend last week and when he went to London Drugs they sold him a SIM card and set up his account including porting his number successfully, but told him her referral code expired Sept. 29!!She has an active ...

Error Message on my plan

Resolved! Error Message on my plan

Hello, I've been with PM for 2 years now and I've always use autopay. Today I got an error message saying there isn't enough funds in my account. That's ridiculous, since my bank has always completed my autopay transactions. Do you know what's going ...

Data

When I signed up, the deal was 5g for $25. So I signed up myself and 2 family members.Then twice, they gave us 1G twice more.Now, we only have 1 G each. I didn’t us all data as I use my phone mostly at home. Very disappointed. May move elsewhere.

Plan

I made a payment for my plan but it’s still not working, even on the account the status says activated. Can someone tell me what shall I do?

Resolved! error message

I'm getting a "not registered on network" message. I switched from Fido and bought the card at London Drugs. It's inserted correctly in the Samsung Galaxy S4. The phone was previously unlocked when I switched from Rogers to Fido. Any ideas?

3gb promo

Resolved! 3gb promo

Does this promo renew each month

Resolved! Refer a friend

How do I refer a friend?

Payments and change of plan

multiple charging at my credit card (175.00) and NEVER change my plan

Resolved! Old number

I a have activated my new sim and would like to bring my old number from Koodo prepaid to public mobile

Resolved! Upgrade Voicemail Capacity

HI There, Can I purchase a bigger voicemail box?10 messages is not enough. I need around 25+This is a dealbreaker unfortunately and I do not want to move to another carrier just for voicemail. Let me know.Thanks Guys!James

Plan expired and not able to make payment using Credit card

Plan got expired yesterday and not able to make any payment. Moderators are not replying to my messages. Awesome service lol

Locked out of Phone

Hi, I set up accounts for my whole family. Now my husband has somehow locked himself out of his phone and needs someone at Public Mobile to reset it. His phone number is xxxxxxxxxxx. I don't know what email I used for him (because we normally share a...

Resolved! increase in bill with no change in service

I have autopay set up for bill payment. Currently wondering why my bill increased by approximately $12 for the last few months without any notification or without any change in service.

Resolved! Bonus 250 MB

With the $15 plan, it comes with 250 MB of Data. What happens if we go over this data amount? How much will it cost us? Or will our data cut off at that time?

Paying with credit card

i am trying to pay for add ones and it won’t go through , my credit card is good

Resolved! Credit Card Charged after Removing Autopay

I removed my account's credit card in September and verified this by logging in just now and I have no auto pay informationHowever, I was charged on the 2nd of October when I had no credit card information stored in auto-payIt raises two questions, o...

Resolved! ESim

Esim came up in another thread in relation to phone capabilities. I understand that PM does not support esim, though both Koodo and Telus do. Is this lack of esim support by PM a function of being 3rd tier or is there a technical reason? Just curious...

Compatibility

Resolved! Re: Phone compatibility

Does the google pixel 5 work with public mobile?

Resolved! Unable to Receive Calls or Texts - goes straight to vm

Hello, Longtime Public Mobile user here. Galaxy A5 Phone. Starting sometime yesterday (Oct 7 2020), I was no longer able to receive Phone Calls or Receive Text Messages on my phone.Phone Calls to my cell phone go straight to vm.Texts to my cell phone...

No service

Resolved! No service

Account is active but I have no service

Resolved! It has been over 30 minutes and no reset link has been sent

hi: my email has not seen the reset link and it has been over 30minutes. It is the same one tied to this account. -Mike

Resolved! Payment question

So i forgot they I had changed my credit card, and my payment was supposed to come out today, thus deactivating my acccount, my question is after I have added my new credit card back will it automatically take the payment out, or do I have to reactiv...

Resolved! Transferring a number from Koodo

Hello,I would like to transfer my number from Koodo Mobile.Thanks

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe