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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can I change a username?

Hi I recently got a name change a couple of months ago. Looking back now I regret it. Is there any way I can go and change the username on here so I do not have to see my old name?

New phone - no data

How do I make a post??? I need help. Got new phones last night (new to us) and they won't pick up the data so only work on wifi??? The X is giving me the most grief. Any help please?? [Title changed ...... Luddite]

Resolved! Help

I just tried to add US Roam, my balance was 0 so I added the plan and was asked to pay by creditcard. I paid, but my account balance said $20. So I did not know if I had got the plan or not and there is no one to ask! I have now purchased the plan...

Payment

Can you make a payment plan?

Resolved! Quick PROMO check

Just wanted to Quickly check to see if there is a promo for a $40 plan which i would like to change next billing cycle. ThanksSP

Xiaomi Mi A2 data not working

As the title says, I recently switched from Freedom to Public and I can recieve and send texts and calls but I am unable to connect to the data. Any help would be appreciated.

Charged twice

They charged me twice when I make a change plan. What I have to do now?

How to stop automated txt msgs

Is there a way to stop the automated txt msgs from PM reminding me that my payment is due? I am already subscribed to autopay so I don't need this reminder every month

Resolved! How do you enable private/ incognito mode and clear browser history on your phone's?

Going to incognito/ private mode and clearing your browser history seems to be a solution to many information entering issues. On my Umidigi F1 Android 9 phone, which has the Google and Chrome internet browsers installed. I can't figure this out on G...

Resolved! partners

just wondered if PM was partnered with Telus

Resolved! Interurbain

Si je prend l'option 200 min. interurbain canada état-unis à 8 $, quand expire mes minutes inutilisé?

Cant port my koodo number

hey hows it going, so recently i joined the public mobile community and wanted to know how i can port my old koodo number instead of using the new one. The error message Im getting at the moment is. "We were unable to transfer the phone number you en...

Resolved! I can't activate, the page is blank

I've tried every browser, I can't get all the way through the process.

Resolved! Add ons

I purchased US talk text & data . I am having trouble responding to texts and cannot make phone calls. Anyone have ideas?

REACTIVATE AUTO PAY

I HAVE DELETED MY ONE CREDIT CARD FROM AUTO PAY THEN I COULD NOT ABLE TO UPDATE NEW CARD FOR AUTO PAY. I HAVE TRY 5 DIFFERENT CARD FOR AUTO PAY BUT NOT HELPING WITH AUTOPAY. PLEASE SOME ONE HELP ME AS I AM FACONG DIFFICULTY AS NO CUSTOMER SERVICE NO...

Payment Still no Service Urgent

Hello,I have made a payment and my phone is still not activated.Please help!Thanks

Resolved! Sms while vacation in India - what needs to be done before leaving For India

Sms while vacation in India - what needs to be done before leaving For India Please do guide me. Thanks.

Resolved! Long distance add on

I live in Canada, If I want to add on the $15 international long distance, can I use it In Mexico to call back to Canada?

Resolved! Walmart refused to sell SIM card

I referred my friend to join PM. She went to Walmart at Matheson Blvd in Mississauga tonight at 5:30 pm. The sales associate refused to sell a single SIM card alone, except she joins a plan. It happened at South Commom Mall Walmart a couple months ...

Resolved! change plan but will lose discount?

Hi there,I currently have a plan $35 with 1.5GB with $10 discount off (new year promotion), and I want to change the plan to $40 with 4.5GB.I looked answers on community and I also checked on SIMon, the answer is I won't lose the monthly discount, ho...

Resolved! blank self serve page I can't add the phone card I bought. why

I'm trying to access my self serve account and I can't get into it is this website down?

Resolved! Free holiday giveaway 400 minutes

Hello, does anyone know if these minutes can be used when travelling in the United States? Or are they only for calling from Canada? Thx.

Resolved! Self-serve page not loading

Hi,I'm trying to sign in to my account but the page does not load - just a blank screen. Same result on three different computers. Is the server down?

Resolved! Data Usage Notification

My wife is on the $15 plan that comers with 250MB of data. She has never recieved the data usage notification at 75% or 95% when she uses up her data. She does get other notifications when the monthly bill is paid. Is this normal or is something wr...

can't call or get calls

can't call or get calls with pm own 916 numbers? ported numbers seem to be working???? anyone know thje issue?

Porting a number from Telus

Trying to port my number from Telus which should be relatively simple but keeps getting this message We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a ...

Renew data plan before due date. HELP ME

I have run out of data 1 week ago. I have my money in my account but am unable to see that I can renew it before my date of renewal. I need this applied within the next hour before I have no free wifi. Please!!

Old promos possible?

Hi,My sister was interested in signing up with Public, but this was during the $5-$10 for 8 months promo. I guess I had told her about it at the tail end of the deal. Now that the promo has been stopped, she is less enthused about switching from her ...

activate website down

i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

Resolved! My entire promo data plan is missing !!!

well, last month I posted the same question and got answers like "you used up your data"-that's why 2G+2G data isn't showing. And this time, at the beginning of my monthly plan, it's still not there, so i guess it's not been used up - but somehow my...

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