Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The system keeps saying my cell phone number is not eligible for transfer. My phone is unlocked. What do i do?
Quick question: I have been reading lot of issues with phones getting suspended when renewing their plans. My husband and I are on autopay with the same credit card on the same day. Our first renewal date is coming up and I would like to make sure ev...
My new phone #xxx-xxx-xxxx was registered using my friends referral. Her number yyy-yyy-yyyyy was used. I haven’t received the referral bonus. Neither did she receive it. Can you please give both of us the credit? Edit: phone numbers redacted by wil...
I have two BlackBerry Leap phones - No. 1 is using Public Mobile (PM), and No. 2 is using Speakout. Last night, I tried to switch No. 2 phone to PM also, but my newly activated PM SIM card was not recognized, even though the cell phone is definitely ...
Why did I receive a warning that my data is almost all used up, when I already was charged for another month’s fee, but my data purchase not being renewed after 30 days, as well?(Really only care about the data. And limited text. Almost non-existent ...
I know I'll probably need mod help here but here it goes. I have an old account (I ported out during the 10gb holiday plan of 2017) that I can still login to but I can't change sim to active a new line again. Anything to do with plans/add-ons I get a...
So i paid my public mobile bill the day that it was due by buying a voucher then put it on my account and since then i'm with no service. What should i do?
My sim is locked. Help please! @CS_Agent
I will be in the USA for 6 month in winter. I would like to keep my phone number and plan.I need at least texting to work in the USA. Any suggestions?
Hi there,I am totally new to all of this so please forgive me but I purchased the $30 data add on and it does not seem like my account received the additional data? Am I missing something? thank you!
I have gone to the change phone number tab and entered my phone number for the check and then filled in the porting form. I then hit send and the whirly thing goes around for a while and then stops. How do I know if the form has been received by the ...
Since last 15 days, I am not able to make or receive any calls from my phone. I get a message saying : Sorry we cannot comlete your call. You have no long distance plan. This message is repeated even if I dial a local number. Please help.
I plan on visiting the USA for a month early winter and again for a month late winter. What is involved in switching plans back and forth say the 40 dollar to the 60 dollar while in the states.... bringing my own phone
Hello, For the the past few days my phone doesn't have any data and occasionally a notification will appear asking me to sign into public mobile. When I try to check my data usage on public mobile it doesn't show by the first line of text says "If ...
Need to top up when I enter a voucher it says can not process. I have tried 3 different vouchers
I might save more time and money by throwing the $10 Public Mobile SIM card in the trash and walking away... I just bought a SIM card from Walmart as instructed. I've now spent an hour entering all the information in twice. It got to the "Choose a N...
Hello, How can I activate roaming service on my line? And need to know charges and fees plz. Thanks
Hi, I was one day late paying my bill. Shows as an active account but I onbly have data, i can not make or receive calls or tects. When I try to call out it says i have no long distance plan even tho I'm just calling local and nobody can call or text...
I am a new customer,my plan is just internet, 46$. On the first day I received calls, the next day I couldn't then change the sim card kit, it was fixed.But can't recieve any calls again, today!
Hello, my data stopped working all of a sudden. We had to get someone to text me the APN message that I could click on and set up my phone to receive your data. The guy at the kiosk said that I'll probably need that text message again to reset the da...
As the title says. I cannot login - just get the endless spinning wheel. Tried both computer and mobile
I'm attemping to get text verification from my bank - they require it to log in - and am not recieving. I have an IPhone 6s. I am getting texts from friends. Having read through other replies to similar questions, I'm still stumped. Thx
my friend was referred by me and when he went to get his SIM card, he offered up my phone number as the referral just like I did when I joined (offered up the phone number of the person who referred me). However, it didn't work and he walked away wi...
Recently switched to public mobile, but since switching my MMS doesn't work, I can't seem to send or receive pictures. Data is on and working, and pictures will come through with wifi, but not without it. I have a OnePlus 5, and can't seem to change ...
So I can't log into my Public Mobile Self Service as I forgot my password. It says my account has been disabled? I tried paying with 611 but it only allows me to use the credit card I have pre registered. However I lost that credit card as it was sto...
I just switched over to public mobile, put in the new SIM card and all. My data works. But I am not able to receive texts from a non Apple phone, I took out my SIM this morning to see if it would reset and nothing has worked, did I miss a step? Than...
This LG model is not in the compatibility list. However it work as per LG spec on GSM 850/900/1800/1900 and on UMTS 850/1900. This phone is presently working with Solo Mobile. Possibly future PM customer but want to make sure first this phone will wo...
Hello everyone I was trying to port from Fido to PM on Friday night, I got a Generic error while porting in at the last step. Today morning, i got an sms from PM that request completed successfully. But i cant make calls. Can't even login to my accou...
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