Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am with ATB. It does not have the visa / debit capabilities. Is there somewhere I can forward a direct deposit sheet in to? I do not own a credit card. But really want to sign up for Auto pay. TIA
So I ported my number from virgin for the extra 3gb that PM was promoting. I did it at walmart and the lady told me that I would be getting my bonus data in a week or so, once they confirmed that my number was from virgin. But its been like a month a...
Hello...l have Auto pre pay, and my date to pay is tomorrow, the 12th. Why was my service cut today? I could not text or make a phone call. Not impressed by this service at all. Yvonne
It is a bit long on the tooth but still should be very usable. https://www.costco.ca/Asus-ZenFone-4-Smartphone%2C-White-Unlocked.product.100483389.html
I am planning to move out from Ontario to Alberta but would like to have the same phone number. Currently, Ontario’s sales tax is at 13% but I know Alberta’s sales tax is less than Ontario’s 13% and what evidence should I provided to PM to change my ...
I don't see where I can enter a credit card and setup autopay. The only available option under payment is to pay an amount now.
So, my wife switched to Public Mobile today (yay!). But she can't get access to her data. And (after much research) with the ASUS Zenfone 4 Max you can't just switch it on the phone. So we have to do it manually through her laptop. I think I have the...
So i bought a voutcher and created my account online, everything is paid for and my plan is already selected. I took my sim card and placed it in my phone its now saying at the top left that the sim is locked and to contact the carrier for a PUK CODE...
I registered and actived, my current phone is Moto G6 dual sim unlocked working fine, I still have my Samsung s7edge from Rogers and the unlock code, can I use my Galaxy s7edge and unlock it with same sim card? Thanks in advance.......Don
Just curios why my renewal dates keep changing around anyone eles have this.. its always the middle of the month last month was the 15th I renewed, now I see on my account they want me to renew by the 12th anyone know why the huge flucuation in days!...
I'm thinking about buying an LG G6 on ebay but I don't know which model will work or be the best to use in Canada/with PM. H870/DS/1/2/3, A47 or another type I should be looking out for?
Is there a place where I can view my monthly data usage for say the last 6 months, or longer?
I can make calls out but not receive incoming calls. Doesn't seem like it ported right. What can I do
Hi,so I went into my visa debit and checked to see if my payment went through which it did, and my phone bill is originally $50 a month for my plan. This month it was $48 because I had rewards added to it. Anyway, I just paid my phone bill and it too...
Just wondering what people here do when PM refuses to investigate an issue with data and will not reply to messages? I've been trying to deal with this issue for a month and a half. PM has lied to me multiple times ("we will investigate and it will t...
AutoPay did not process my payment, and now my service has been inactived. Very unimpressed. Need help ASAP.
What cell phnes work with this service ?
For some reasons, I have some "Available Fund" or credit in my PM account. If I disable Auto payment , and want to temporaily not use PM service, would "Available Fund" still be deducted at the next billing cycle? Is there any way to "transfer" "Av...
Public Mobile currently offers data addons. However, at the current rates of $10/200MB or $30/1GB, it’s expensive and appears to be billed at the LTE rates, as the $30 1GB data only plan is also LTE. Considering that Public Mobile recently added the ...
I purchased 4 of those this billing period. How is it 93 have been used, though I have not used all the minutes in my monthly plan?
Hi, On the 15 CAD plan we have 250 MB data with auto pay. My question is will the data work on the reduced speed after exhausting of the 250 MB or not? Thanks
I was on $25 plan with 1.5GB/month plan but data was about to expire so I received a text msg saying that I've used 95% of the data and I have an option to add an add-on so I don't go over the monthly limit.I clicked the link and added 1GB add-on.Now...
Hi, How long does it usually take for the moderator team to reply to a private message? Trying to transfer a number from koodo prepaid but no response on any message since yesterday. Thanks!
I've been on PM a few months and so far very happy. In addition to PM, I have both a business number as well as an 800 business number. Both were ported to VOIP through our regular wireless provider (not Bell) years ago but now I am semi-retired an...
I am able to send texts fine but am unable to receive them
Hello, I just received a text message telling me that Public Mobile is having trouble transferring my number from Fongo. I was told to go to Publicmobile.ca, click on Contact Us, and complete the SIM and Activiation online form. But I don't know if i...
Good morning,It appears Freedom Mobile is offering a $19/month prepaid that includes 1.5G LTE, unlimited text and voice.Would Public Mobile price match this? Thanks
I ordered my sim online and recived it and set up my account on June 7th. I still have not recived mt Bonus data. it ia well over the 72 hours.
I have a 90 day plan with PM, which means my rewards are displayed as they will be reflected on my quarterly bill (e.g. AutoPay Reward = $6). My refer-a-friend is displaying as a $3 reward but under my list of referrals I have two phone numbers liste...
I have a phone in my name with Koodo and have been paying the montly bill for several years and my son uses the the phone. My question is can I setup aPublic Mobile account for him and port that number over to his new Public Mobile account in his na...
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