Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I would like to ask a question with my own title. How to make a new message? Thanks!
Hi all , I just activated my service with PM today. I'm using an unlocked Xperia XA2 Ultra that was originally on Freedom. In order to get LTE to work , I had to manually put in the APN. Now my MMS still won't work. Unable to send , or download recei...
The preamble: My phone has been OOS since Sunday around noon. After waiting it out to see if problems would be fixed, I proceeded to create a moderator request before midnight on Sunday. Now with moderators signing off in a little over an hour and ...
Hello, I am currently trying to switch providers and register for the $40 Public Mobile plan that is being advertised (4.5 GB 3G data, unlimited call & text, for a limited time only). I am currently out of the country and I was wondering if there is ...
I was just wondering about the details of voicemail that Public Mobile offers. 1. How many messages can you save.2. What is the maximum length of time that the messages can be.3. How long are voicemails saved in the message box.4. Does Public Mobile ...
hi there, i'm fairly new and I got a promo code to move to Koodo but at the last second they would not honnor it, so how do I get my public mobile sim card to work again and get my number back? thanks Colin.
I was wondering if it is safe to send the MODS details of my account along with other sensitive information. Usually in chat forums like Reddit for instance, Moderators are just simply regular users who have made a name for themselves in the communit...
How can we fix this...I was with Telus and wanted to.port the number to Public Mobile.But they have me a different number thatis one digit off. I still have the old number. Thanks . ..Tom
Hi, I cant make incoming and outgoing calls for the last ten days. When I try to make a call , it says its a long distance number even though its a local Toronto number.I contacted the Moderator_Team about the issue last Friday but i just got reply a...
I am just trying to make a local call and am not using 1 in front of the number and I receive a message stating I do t have access to long distance. Plus when someone is trying to phone me it rings Busy. I have a paid up account and just have pay an...
Re Incomplete number porthi i recieved my number got ported but i cannot recieve calls. my phone number is 519xxxxxxx account number from previous provider is 778xxxxxxx. SIM CARD number is 891xxxxxxxxxx
Hello, I just took 2 new plans yesterdayI had them both incorrectly assigned as $10/month, I would like to change it to the $40/month ULC and Data promotion, since i have already paid $10 would like to use that as part of the plan payments, I cnnot d...
I have no service since yesterday morning and sent 3 messages to the moderators so far, no response at all. The last activity by moderator team was sometime early yesterday Did they all resign or are they on strike or worse No wonder many are leavi...
I have 2 public mobile numbers, but I tried to port one of them away to another provider. It got rejected for being an invalid account number. The account number I used to port out was the account number listed in the top-right area of the public mob...
Very strange scenario this timeIts funny because back when I was having an argument with Koodo, the Koodo reps swear up and down systems are not linked somehow but I think I can clearly show that they are I have an existing Telus phone numberThe Telu...
@CS_Agent Im locked out of my account.dont know pin for add-on purchase cannot verify email to change password
Hello, I sent a message two days ago and no mod got back to me. I paid for two vouchers on sunday night, $19, $100. the $19 work and I get a message saying the $100 in not good.Hel?, My due date is the 29th.
I don't have my $20 promo from walmart when I sign up last June two months ago, it does not appear yet in my account.
this is my SECOND public mobile account. i just started the service a few days ago. the service i signed up for has unlimited international texting. last night when i wanted to send a picture via text it didn't work, there's a red X beside the pictur...
Is there anyone that can help me get my S6 Samsung to send picture messages? I seem to put all of the proper server stuff in but it still doesn't work any tips out there?
Hello I bought these two vouchers yesterday for the wrong carrier. One $60 and one $40. Willing to sell both for 90. Cant be refunded so that's why I'm posting here. Message me if interested. Thanks.
@CS_AgentRight on the home page it says "Plans starting at $20/mo" But then they offer a $10 plan? Which is it? Are plans starting at $10 or $20? Please fix this.
hi, I want to transfer from Bell to public mobile but could not found any Public Mobile support line to call and proceed with this. Please send me a support phone number to call
My friend wants to sign up to the $10 50text/50 minutes plan if I refer him will we both get the Aug23 - Sept 13th $25 each credit promotion? https://productioncommunity.publicmobile.ca/t5/Announcements/Until-September-13-Get-a-25-Credit-for-You-and-...
Hello everyone, I am using $40 monthly plan since June 2018, but my payments are always different. Not able to understand why my payment is variable every month.Your early response is appreciated. Thanks,
Hi, I recently signed up for Public Mobile but I have been having a problem getting the service active. It's like it's not recognizing the SIM. The phone is unlocked and has been used with Koodo previously, so it should work with Public Mobile right...
Anyone else have issues recieving incoming texts once they receive a notice that their is roaming is expiring? If so how do I fix it!
I'm having trouble activating my data on my iPhone 6S. I recently switched to Public Mobile and ported the number successfully from Speakout. I can send and receive both calls and texts just fine, however I cannot get data to work. I upgraded my p...
I purchased a US add on, and had a lot of problems with it... the texts wouldn't go through and the calls would drop after a little while. I would like a refund, but don't know how to go about it.
Hey Everyone. Recently, i've received a few calls from numbers that aren't saved as contacts on my phone. I was wondering if there is any way to find out if my numbers been spoofed or not. If so, how can i fix this problem? This has become sort of a ...
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