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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Hmmm....plan no longer available

Common topic; thgreads merged

iMessage Problems

for the past few days, i haven't been able to use my iMessage (& Facetime). when i toggle the iMessage button to turn it on it would state "waiting for activation" before immediately turning itself off and saying "Activation unsuccessful. Turn on iMe...

Resolved! No Credit Received from Refer-A-Friend Reward

I referred a Friend sometime in May 2020 and until now, I have yet to see the $1/mo. credit on my account. I tried submitting a ticket to a Moderator Team, but the submit button does not activate; and it is not showing any error message either. It is...

Resolved! Payment not applied to my account

I recently phoned and paid $20 + tax for data. The data has not been applied and nor has the payment, although it has definitely been paid from my credit card. I called #641 now and noticed that when I dialled the number, it gives the message "Number...

Resolved! Does a Alcatel model A392A work on PM??

I see on the list that Alcatel model A392G should work but not on list is Alcatel model A392A. I know...it's a FLIP phone!!!

Resolved! Data Usage that I never used?

Hi,Just activated my Public Mobile account today. My data has been off the whole time since I inserted the SIM card. Meanwhile, my data usage in the Self-Serve portal says I have already used a little bit. Any ideas why that might be? I'm on WiFi and...

Try to activate. Credit card not working

I'm new to PM. I'm trying to activate (porting my number) but when I enter my credit card details I get the message: Unable to Process Transaction Sorry, we are unable to verify your card at this time. Please ensure your card details are entered cor...

phone not working

my phone is not working - keeps asking for me to do add ons.....I still have minutes on my account

Resolved! Re: Data not applied to account

I have added funds to my account using a voucher from a store.before the due date. On the day the payment was due, I have lost data. No funds are in my account so money has gone through. Any idea how to get data back?

Phone number not in service

Resolved! Phone number not in service

My wife and I just signed up for PM and we can make outgoing calls but if anyone calls they get "this number is not in servicd" we transferred out numbers from a calling APP when we made the accounts and we can send and receive texts inside Canada bu...

Resolved! Frustrated with Account set up

Hi:I set up my account and then my community account. When I went from there I was asked for my ID (Email ) and PW. Now it tells me they can't find it. What do I do???????Thanks

Resolved! Problem sending some texts

Over the last few hours if I send a text to some one some get through and some don't. If I text a person with an iPhone it does not go through. If I text someone on Android it is not an issue. I'm on Android. Anyone else having this issue ?

Resolved! Missing Rewards $, on this months bill

I made 3 referrals & was texted that $3, would be applied to my account this month. But I only had my $2 auto-pay. I think I should have had , a total of $5, deducted. I’ve tried multiple times to create a ticket, without success. A bit disappointed...

Charges

hey Moderator,Please look into my account to check why I'm overcharged

Activation failed

I input everything including name, address, old phone number, credit card then hit ACTIVATE button. After 3 minutes circulating, It said Activation failed, but don't panic, please click Retry. So I retried, I had to start it all over and then it said...

How to get a puk code..

Resolved! How to get a puk code..

Sim locked ... need puk code.. this Carrie has no contact.. very frustrated

Payment incorrect

Resolved! Payment incorrect

I referral some people, but credit card payment didn't deduct the monthly payment

Sim card activated but service not working

Hello, I activated my sim card yesterday as a new number and it is still not active. I am using it on an iPhone 3. How long does it typically take for a new activated number to start working? Any help here would be appreciated. Thank youS

Resolved! New Flash sale

Hi my question is if I follow all the rules and get my next 30 days free, when I activate and sign up for autopay as I understand it I will get 4 dollars added to my account I believe? so does that carry over or will it be applied to that second cycl...

Public Mobile SIM Card is on Sale $1.99 with FREE Shipping

Resolved! Porting is disabled on my Self Service Account

activated my public sim yesterday but i can not transfer the old number to public via self service. that function is disabled on the page. What is the next step i need to do? Thanks

Resolved! I need to speak to a mod

I need to speak to someone who can change my email or password. Kinda redundant that there isn't a contact phone number and I have to wait hours for a response.

Resolved! How to keep my actual phone number when moving to public mobile?

Hi room ! I am planning to move from Lucky Mobile to Public Mobile and I would like to know if this can be done easily online and what information should I get from Lucky Mobile.Thank you very much. I forgot to say that I have only one cell number. ...

Data not working with LG-K210

I recently got the talk/text/2GB plan for my LG-K210. I can talk and text on it, but the data won't work. If this website is correct (https://lg-firmwares.com/lg-k210-firmwares/), then my phone should work with some of Public Mobile's bands. Here is ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hmmm....plan no longer available

iMessage Problems

Resolved! No Credit Received from Refer-A-Friend Reward

Resolved! Payment not applied to my account

Resolved! Does a Alcatel model A392A work on PM??

Resolved! Data Usage that I never used?

Try to activate. Credit card not working

phone not working

Resolved! Re: Data not applied to account

Phone number not in service

Resolved! Phone number not in service

Resolved! Frustrated with Account set up

Resolved! Problem sending some texts

Resolved! Missing Rewards $, on this months bill

Charges

Charges

Activation failed

How to get a puk code..

Resolved! How to get a puk code..

Payment incorrect

Resolved! Payment incorrect

Sim card activated but service not working

Sim card activated but service not working

Resolved! New Flash sale

Public Mobile SIM Card is on Sale $1.99 with FREE Shipping

Resolved! Porting is disabled on my Self Service Account

Resolved! I need to speak to a mod

Resolved! How to keep my actual phone number when moving to public mobile?

Data not working with LG-K210

Domestic text included??

10GB Bonus data text offer code is invalid.

VoLTE - Umidigi G100 Compatibility

Fraud

looking for a cheaper plan

$15 points for $15 bill credit