Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cant activate my account. I signed up to get the SIM card, now im trying to activiate it and my email and password dont work. I type in forget password and it doesnt recoginze my email, but yet when i type in my cell number to activate it says that...
hi, i unlocked my phone, bough sim card, went through the whole process twice, but it says account can't be activated, contact public mobile. But it's hard to contact when you dont have a number yet. Please help
I must be using the wrong username and/or password. I can't sign in or get started.Can I somehow cancel everything so as to sart over?Harold
Hi there... My wife used to have this phone, but she decided to get a new one, and gave the old one to me. I have been paying for her Public Mobile account since she started with it. Now, I'm using the account. Tried to get into the account today,...
Hi there.I am trying to pay my $35 plan for August. It says its Suspended, and i cannot add funds on *611 or my slef serve. need my phone ASAP please HELP..self serve says its on hold.. whatver that means
Can't get logged in.
I have $25.00 plan (unlimited call in canada, txt, with 1GB data). The cost is $25.00/month. I have auto pay that should give me $2.00 discount. so the payment should be $23.00+tax.I see recently public mobile is charging me $25.99. why is this?
Hey all, Have been using this phone fine with public mobile for a while but now all of a sudden, there is an 'x' in the service bars and when the phone prompts me to sign into the public mobile network, the page it takes me to is blank. I have tried ...
I purchased 2 new sims. Browser timed out multiple times while trying to set up service. Eventually activated 1 sim. Other gives 'invalid sim' error in account setup. I have waited hours between sessions. I have cleared cache. I have tried multiple ...
I have an unlocked phone and had just registered to PublicMobile. Unfortunately my phone is saying that I need "SIM network unlock PIN". Please advise, thank you.
My bill came as $108.00 but extra charges were added and the final total became as $122.04, why is that? My autopayment didn't go through because my credit card expired last month.
Why was my bill doubled this month? I used some of my data, but did not go over the limit.
Good morning, We are here with a customer who would like to make a change from Public Mobile, but the customer's month is up, thus service is suspended and we're unable to help him setup a self-serve account without active service. He didn't want to ...
Have the bonus data offers such as + BONUS 250/500 MB Data⁴ at 3G speed with AutoPay been around for a while? Just wondering if its new or been around for a few months?
Hi, I changed over to the $15 100minute/unlimited text plan a few months back before it had unlimited incoming calling. I figured it was logical at some point this would be added to this plan and I was checking the plans recently, sure enough it was....
I have $10 available balance in my account and I want to use it to for my basic plan. But whenever I head to the payment page I'm always given the credit card payment option which I don't want to use. Please help.
I did a Speedtest with my 3G speed plan today, and I got over 50 Mbps on LTE. I have had this plan for a few months. It is not a new account. So it is not that first few days where new customers get full speed before throttle is applied. Is anyone el...
How can I change my username at the community login? Thank you
So I just noticed I have been charged more money than I was supposed to be charged for my current 15 dollar plan I looked and I was paying $14.57 each month But my plan is 15 dollars and I save 2 dollars by paying with autopay So I should have been c...
Hi, I'm using Public Mobile for my own phone. I'm going to switch my kids over to Public Mobile as well. My question is, is it possible to use the same login (email address) and password associated with multiple accounts (and multiple SIMs)? It do...
I purchased the $60 plan in order to have data, calls and txt in the USA. I’m down here and my data works but no phone calls. All I get is three beeps when I try to make a call. Can someone fix this, I bought the roaming service because I need a phon...
its near imposible to contact Mods for issues ..can't public Mobile schedual Moderators to make sure at least 1-2 are on at all times ...seeing that you dont have a call centre
When I click on My Account I get the following error before I can even attemp to log in.
Just got my sim today and have been trying all day to set up payment but it keeps rejecting it. It’s an RBC Vida debit card with plenty funds to meet the amount. Very frustrating - help please.
@CS_Agent Long story short, I opened an account with a new SIM and send to my cousin by letter. For whatever reason, the letter is lost after 12 days. Now I get a new sim card and want do a SIM card replace. It needs me do it in self serve accoun...
Can data and text be purchased for travel to southern Ireland?
For the $10 plan which has 50 minutes of talk time, do incoming calls count toward the 50 minutes?
Why does my phone sometimes say that long distance charges may apply when I’mcalling certain numbers? The numbers I’m calling are in Canada and I have unlimited talk and text in Canada and USA on my plan.
I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.when I clicked on the link it says the link has been expired you should request another link.How can I request another one?It dosen let me to re...
Hi everyone, yesterday I activated a public mobile Sim and in the process, cancelled my account with Rogers. When I went to put the Sim in my Samsung J3, I got a locked Sim message. Tried 1234, now it's asking for a PUK. Reach out to moderators last ...
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