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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Mobile $10 Plan - Response to Covid-19

During these difficult times, it would be great for those in need for TELUS to bring back the the Public Mobile $10 Plan. Maybe throw in a one-time 1 GB data promo so that everyone can stay connected during social distancing.

Resolved! Porting a PC Mobile Prepaid Number

I'm trying to port my number from PC Mobile Pre paid. Each time I try to log into the ticket, it says login unsuccessful. I'm about to cancel.

Resolved! SIM cards

Will they come back at $5 each anytime soon???

Unlock iPhone 5c Model: A1532 on Public Mobile

Good morning everyone,I have an iPhone brought from outside Canada. It works for a SIM from Chatr but not for Public Mobile. It says 'Phone not allowed' in Settings>General>About>Network. I used this iPhone in many countries worldwide and I've never...

How do I loggin account activity?

Resolved! Working part-time public mobile

Does public mobile offer part time work online, just wondering???

Resolved! 25 reply badge question ?

I’m new to public mobile, and I’ve been trying to get involved in community, I’ve Raytheon 25 reply badge (wow!!!!!!) but what does it mean, please explain!!!!!!

Over charged

I was reviewing my payments and I noticed that I didn’t receive my reward for using a referral code on my device and another device I’m paying for. Anyone know why this may have happened? This happened on my first bill.

Resolved! How do I get money back?

Hello!I'm in a bit of a complicated situation. So I'll just explain the whole story...I live in France, and went back to visit my family in Nova Scotia in september so I bought a public mobile sim card for the month I was there. The lady at the store...

Resolved! Accounts

Hi I have locked myself out and need to top up my account. Phone number xxx xxx xxxx. Edit: phone number redacted by will13am. Please do not post personal information in the public forum.

Resolved! ACTIVATION

Hello, I am activating my sim in my ipad, had all the information encoded till I reach to Enter province and City. It won’t let me pick the city and I am stucked. Tried to do it in my other laptop and it says sim number is invalid. Please advise. Tha...

Resolved! Trouble with number

I seem to be having trouble setting up a number...bought SIM card online, unlocked phone, and tried to transfer phone number from previous carrier (Virgin Mobile). However, the account on Virgin was closed before the porting process completed, so it ...

Resolved! Please wait while your activation is being processed

My sim arrived today and I have sat and gone through the set up an account process,chosen my number and paid etc.I used my iPad to do this.I got to the last screen and was left with the “Activate your phone” button.On pressing it I got the “Please wa...

unable to activate account Alternate Phone Number Regex Help

I am unable to activate account and keep getting the message ' Alternate Phone Number Regex Help' I am trying to port my old number from koodothank you

Resolved! do you find your data enough or should i upgrade ?????

do you find your data enough or should i upgrade ?????

Community State

Belongs in the Lounge (IMHO)

Resolved! how do i share my referral

how do i share my referral, any ideas, about being creative

Resolved! New activation, no MMS Pixel 2

Hi there!Just ported my wife's Pixel 2XL from Bell yesterday - tested everything BUT MMS.There's a few different posts about this solution - but some say to add another apn, some say you don't need to.Anyone have the settings specifically for the Pix...

Resolved! should public mobile be worried about lucky mobile ????

should public mobile be worried about lucky mobile ????

Resolved! when do promotions for public mobile come out ??????

when do promotions for public mobile come out ??????

Resolved! SIM Card

I bought 2 SIM cards on Saturday but never received a confirmation order via e-mail; however, my credit card shows that Public Mobile charge me the equivalent of 2 cards plus delivery and taxes. What is my order number?

Resolved! Forgot my password and security question. Ticket to verify identity not working.

Hello everyone, As the title states, I forgot my password and security question for Self-Service. SIMon, directed me to fill out a ticket. After answering 3 of the "Personally Identifiable Information" as well as my Public Mobile Phone Number, I trie...

Can’t pay online

Hi Public mobile team,I am having a trouble paying online. I tried everything credit and visa debit cards. Is there something wrong with your webcite? How can I pay for my plan?

Resolved! How to get public mobile connection.

So a friend of mine wants to switch to public mobile. Normally one would just go to a booth and be done with sim card, transfer of number etc. Due to lockdown they are not open. How do I proceed now. My friend needs 1) Public mobile sim card.2) trans...

Resolved! Cancelling

We need to cancel one account that we have. How do I do this? I have taken my card off for auto payment, is that enough?

Resolved! set call forward from another phone

I want to phone my cell phone from a different phone, and set my cell phone to forward to this second phone. Can I call forward like this without having the cell phone with me?

Resolved! Calls/texts

I just activated and I keep getting texts and FaceTime from people I don’t know

Register my credit card

Register my credit card is not where it says it should be

Resolved! PAYMENT FOR MY SERVICE

hi I want to make the payment and i am using my visa debit card but it is not workingall stores are closed. what do i do? i cannot use my mobile phone. I speak to any customer service agent. unbelievable. i just cant believe that a telecom service pr...

No data or service one week after paying 3lines

So I was late paying for my three plans , but paid for the three lines 7 days ago all went through on my end good, up until today I sent 5$ to my account but not my kid’s accounts and I now have service and data and they don’t. We have went a full we...

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