[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Lost/stolen (my rewards!) bug back? Edit: Yes it is!!
.Please see latest post in this thread for the update.... I have previously explored this issue with the bf's account and his autopay reward not applying at renewal. It was fixed generally in march 2020. Applied in automatically in April and then sto...
How to/$15 plan/Check Voicemail Free/Textnow
A quick how to: For those (like me) on the $15 plan with limited outgoing minutes. This is how to check your voicemail for free and save your outgoing minutes. It's also beneficial for those that travel to other countries and need to keep in touch wi...
Resolved! my account is deactivate
when i try to get in my account its say my account is deactivatecan someone help !
Resolved! RefurbishedPhone not Working
Just got my refurbished Pixel 2 phone and right out of the box it will not power up. Even after on charge over night. Held power button for over 2 mins. Battery symbol with lighting bolt would come and go off severl times.
Resolved! Canada-Wide plan and incoming calls from USA
Hello community, I am about to get a Canada-wide unlimited plan, however I am wondering about incoming calls from USA. Am I getting charged extra for that?
Resolved! Cancelling AutoPay But Can't Access Self Serve
Hello! I switched to another provider. My phone number from Public Mobile got transferred there too. I want to stop AutoPay so that I do not get charged for public mobile service anymore and delete my account after 90 days of no service. However, I c...
Loyalty Rewards
Hi,I have been with Public Mobile for more than 2 years now. However, I have received my loyalty points for this month. There has been no deductions to my current plan. The due amount is the same.Kindly help me with this!
Change of new plan not accepted
I changed my plan to $35 - 2GB on November 16, somehow I did it twice by accident. However, my change of plan request didn't get accepted. Now, I am still on the old plan and there is a $70 credit on my account. I'm going to do the change again bu...
Resolved! Black Friday - account reward. When should I see the $5/mth discount reflected on my account?
When should I expect my $5/mth discount reward to be reflected on my account? I provided my email prior to activating, but see nothing to suggest that the discount was applied to my account.
"Posted!"
I've noticed this unexciting new change in the forum software. Does the "Posted!" redirect accomplish anything other than annoyance? Is it really necessary?
Credit Card Payment Refused
Credit Card in good standing yet payment was refused. How do I ensure my service is not cut off while I find out what is going on with my Island Savings C.C.?
Change of plan without submitting it
So I was in the $25 plan for a year and this month November 24th I had my voucher of $40 (needed more data). I put in the phone and submitted the 12 digit PIN number of my $40 voucher but unfortunately, I didn't change my plan on my account (online)....
Resolved! Getting Data
We are paying for data (5 months) and are still not getting any
Resolved! Spam and Robo Calls
Since I joined Public Mobile in 2019, I have been receiving unsolicited robocalls from various sources (800 numbers, +86 or +852, numbers, etc). These are mostly in Mandarin and appear to be from banks from what I can tell. Annoying but as they are i...
Resolved! 3g/4g/5g
I was looking at changing my plan, but I see that all the plans seem to be only 3g speed. Is this correct? What about the latest 5g? S
Resolved! Previous Plan
How to change current plan to previous plan?
SIM card
Added and activated SIM card. Cell phone is not working
Service cancellation.
Hi All, I moved to another carrier last week. Public mobile cancelled my self-service (blocked be from logging in) but did not forget to make a monthly charge. Now I am unable to cancel my pre approved payments. How can I cancel monthly charge now an...
Resolved! Compatibility
Is umudigi s5 pro compatible with public mobile, I can find the s3 pro but not the s5.would like to know before buying the phone
Resolved! Re: Community Technical Issues
I got my plan on October 30th with a permotion second month free my phone is already cut off how can I fix this it’s only been a month
Resolved! My Referral amount and my referee also not received any credits
My Referral amount and my referee also not received any credits
Resolved! reactivate
my account was deactivated September and will be gone in a few days. I have tried several times to reactivate it on to a lower price plan because i can't afford the $50/month plan and the system will not allow me to change the plan. can someone pleas...
Canadian Cell Supplies sim card sale
Saw on their website currently have them on sale for $3.00. Canadian Cellsupplies.com
Resolved! Enter new credit card for payment
How do I change my payment to a new credit card?
Resolved! 500 MB of Data at 3G speeds + 500 MB of bonus data every month with Automatic Top-Up
Hi:Lucky Mobile has Unlimited additional data at reduced speeds of up to 128 Kbps for email, light browsing and messaging once you have exceeded your allotted 3G data; just wondering when Public Mobile can match this?Thanks.
Resolved! How long can I postpone the service or cheapest plan to keep the number?
Dear all Please anyone can help me here, got 2 questions to ask. 1: How long can i postpone the service? 2: what is the cheapest plan to keep the number in order to receive international sms. as I am going to abroad but a lot of Bank app/other accou...
Quote Button - Mobile users - Before 2021 please?
Hi @Catherine_T Is it possible that you can ask a community admin/manager to try to sort out the "quote" for mobile users before the end of this year? I believe it has been since May that it has no longer been available after a Khoros update. Every...
