Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had to top up a few dollars to one of the accounts I manage and received a declined message. It seems like the name on the account (Not on the card set up for auto-pay) was the issue and the cause of the decline. I think PM may use some personal in...
I've been with Public Mobile for a couple months now , and have paid each month using my Visa/Debit card. I recently updated my card which expired. It has been activated by my bank. I've tried several times now and Public Mobile won't accept the c...
Hi I'm with Koodo and I'm having problems transfering my number over to public mobile and on top of that I can't book a ticket.
I just signed up with PM - I was late in transferring from the old provider which was rogers to PM - can you help me
I am using public mobile no905 xxx xxxx.i need account no for my no.thanks
Hi all,I've seen similar threads with the same problem. I went through troubleshooting with SIMon, and he asked to assure I had input the correct IMEI and former Bell account number. We checked three times before attempting to activate. I don't know ...
is there a number i can call to talk to someone
I lost my sim chip before I even got to use it. I have bought a new one and can not set up my self serve because my new sim is not activated and I can not receive the 6 digit code due to not having the original sim chip therefore I do not have the nu...
Hi, I am asking for a friend who I referred. Her account has been locked, it kept saying wrong username/password. When trying to reset the password, the answer to the security question is wrong. She wrote down the answer and pretty sure typed in righ...
1-xxx-xxx-xxxxWhy is my plan changed i cant phone vancouver? Edited by SD08: Phone number removed. Please do not post personal info on this public forum.
Hi. My cycle ends on Nov 15, and I’m leaving the country (likely not returning for 3 years) on Nov 20. I currently have 400 minutes remaining. I understand that to “end” my service, I just remove the autopay info. My question is, do I have to pay fo...
Is there a place to check if a number is portable to PM ?I know 99% of Canadian numbers are, but the number in question is a landline in a very small town, and some of the providers I checked are not able to port it.
Public Mobile Sim Last week $4.99Public Mobile Sim yesterday $9.99 Today a huge discount. 60% off $9.99 = $3.99 — ARE YOU KIDDING?
When I go to https://www.publicmobile.ca/en/qc/plans#plans-start, one of the plans is 13$ for 250Mb, but when I go to my dashboard at https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/, the same plan is 15$. How can I ...
I receive text messages re: Interac money transfers, and a Cash4You account for another person/ account. How can they be stopped?
Hi,My payment day is always one day before last month, don't know why?
Hi folks,I paid for 1 GB add-ons on 2nd of November but it has not been applied yet. what should I do?
So yesterday I notice my iphone 4 says No Service. I took out the sim and put it in my moto e2 and same thing. So then I put it in my iphone 7 and same thing. As you can see, I've barely used the phone. My cycle starts on the 5th. I believe it was Fe...
I never thought I would have this problem untill a couple weeks ago. I've been noticing that my data speeds are just unbelievably slow sometimes. Im getting 3Mbps but for some reason Chrome just takes ages to load. Also I've been noticing some funny ...
I am paying for a 30-day plan with Autopay. Is it possible to have a monthly renewal so that my account will be charged on the same day of the month? It would be much easier for me to track my payment. Also, it would be easier for me to monitor my...
Hello Public Mobile Technical Engineers, I have my phone and have been happy since I started except for the time when I for the life of me couldn't get it activated... But bigons be bigons. Here is my dilemma... I ported my phone from BELL or somethi...
Je veux conserver mon numéro pour le transférer avec vous.J'ai désactivé, mon ancien cellulaire aujourd'hui. Je DOIS ABSOLUMENT, conserver le même numéro. Comment procéder ? Je dois appeler mon ancien fournisseur ? Explications : Je suis avec Bell, ...
In the U.S. Bought the $10 U.S. data roaming package. But I’m not getting access to data. Thoughts anyone?
