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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not receiving International SMS I paid for in my plan

How can I correct this error? How can I contact the provider?

Email Invalid

I am a new user attempting to set up a self serve account. When I enter my email address I get an alert saying my email is invalid.

Resolved! Should I change my plan?

Currently on a grandfathered plan....3 months for 90.00...1gb and provide wide calling. The 25.00 dollar plan seems to be a better deal..basically getting more data 2gigs and canadawide calling.My phone displays 4g when using data on this plan.

Add on not working

I paid for an add on and it showing active but is not available for ise. Whenever i try to use it, it says u dont have whereas in add ons it shows active. Very frustrating. What to do?

phone number

am I able to get a phone number with this network?

my credit card charges do not match Public Mobile transaction history

I have charges from public mobile on my credit card that are not reflected at the transaction history. I want to understand why.

porting a number from Bell

Could anyone explain to me the steps of porting a number from Bell as I just got my publicmobile sim card in the mail. Thanks in advance.

Problems texting with IPhone

I am having difficulty with texting while not connected to wifi or data. Is it my Iphone Se that is not compatible?

Resolved! Payment voucher does not work

My daughter bought a payment voucher. It does not work. She tried 611 and the voucher number still does not work. Please help.

Resolved! adding a US plan

Hi Guys, I want to add on a US text & talk $15...but are reading about problems with add-ons...is this acurate or old news?Also walk me thru the process ...I pay my add on and that's it, once I travel to the US it automatically kicks in? Can I pay se...

Resolved! New Credit Card Registration

I can't get a new credit card registered. I have called the card issuer and they say they have approved the $0 charge three times but the self serve site keeps coming up with Unable to Process TransactionSorry, your credit card transaction was denie...

Resolved! I don't want data

Strange, I know. Have a phone for the kids. Want to ensure that the phone is limited to texts and calls. Looks like all plans come with data (which would mean that photo sharing by text is possible, and there are concerns around that). Would like to ...

Resolved! New Number

Is there a way to choose the last 4 digits of the phone number ?

Resolved! Plan expired?!

Hi ,I pay for my plan every month. It's due tomorrow, the 24th. I just signed in to make a payment and at the top, under the the dark green boxes where you can choose what you want to do it says :Plan Expired. I made my payment like I normally do and...

Resolved! Interac e-Transfer

Is there any way way to pay by Interac e-Transfer?

new account

I just open an new account on Jaunary 17th, 2020. can I get lunar new year promotion?

Resolved! Payment problem - Credit card blocked - Need unblocking please

Hello! I am having a payment problem. My credit card has been blocked by Public Mobile ONLY (works everywhere else). Could you please unblock it (one of the mods) or people in charge of that? I really need access to my phone. Thank you very much!

Invalid SIM + unverified email

I registered a new SIM, new account, gave payment info, porting info and all that. The screen said wait and I went onto other work. When coming back, there was an error message. Went to login then and check the status of my account and the login an...

Resolved! Automatic Top-Up issue

There is a wrong entry of transaction in the Automatic Top-Up on Jan 21, 2020. This is the 2nd time in a row. An AutoPay Reward $6 is wrongly debited to my account. It should be a CREDIT. Now I should have $12 available funds in my account, but not z...

Resolved! Not Data

I have no data. I have tried everything that has been posted and have gone in and set the APN settings and still nothing. Please help.

Resolved! Motorola

Does public mobile support "the Moto G 6 Play"? I don't see it listed. Thanks!

Resolved! Adding referral code

I activated my account in store yesterday, but didn't know my friend's referral code at the time. The clerk told me I could add it in later. How can I do this? Much obliged!

Payment problem

Hi, Sir/Madam I set up an auto payment with my credit card, for some reason it did not work, I tried to register my credit card information again, still not working. I called card issuer not thing wrong from their side. Then I tried again with differ...

Resolved! I can’t get service after changing my number

Please help

Resolved! 8UC1 and 8UC2 error messages when dialing a specific land line

I started getting 8UC1 and 8UC2 error messages when dialing a specific land phone number - my parents in the same area. Happens with both PM phones I have access to. Line is accessible as usual when I got my son to call the same number using his non...

Resolved! Told I need a long distance add-on?!?

Hi! I have Canada wide calling and yet when I try to make a call from the Maskwacis Reserve north of Ponoka (Alberta) I'm told that I don't have a long distance plan and to call 611 to buy an add on. Not very helpful when I was stuck in the snow with...

iPhone 7 Plus unable to send MMS over SMS (over iMessage it works fine)

My wife's phone won't send MMS (pictures/video) over SMS. She can send them via iMessage though. She has an 8GB data plan. The instructions on this page don't apply because the settings are simply not there anymore. The only one that is there is u...

Resolved! Accidentally switched plan

I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad ...

Port number from Fido not working

Hi, there! I ported my old number from Fido yesterday. Now with my new PM sim card, this number isn't working-- No incoming or outcoming call at all. What can I do? This has been 20 hours.

Resolved! Loyalty

Hi , I've been a member for more than a year now; however did not receive my loyalty discount yet ... how come ? I'm on autopay and have never disconnected from service.

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