Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can anyone please help. I have no data on my phone. I have tried entering the apn settings and restarting my phone. I have also checked and have not used any data. Since having my account for a few months I hardly have any data. Thanks
Think I will take advantage of the great $60 plan and switch after a 8 years with wind/freedom. Recently replaced a phone while on the road with a LG Phoenix3, Is it fully compatable with Public Mobile? The comaptability site indicates only the olde...
Please help me create a new account for my phone number
My dad lost his phone. He never set up an account on line as he is not tech savvy. He needs a new sim # he does not know his account # so I can go to a provider to get a new one as they ask for his account # when I go to set up an account on line for...
Hi, A couple of days ago I bought a Public Mobile SIM and tried to activate it online. The website crashed after I put in my credit card details. When I tried to go through the process again, I got a message of 'invalid SIM'. Sunsequently, my credit ...
Hi there. I just got a sim card with public mobile and my number changed over. I was out hiking and lost my cellphone.My question is, will the messages that were sent to me while my phone's off come through once I get it back and running?How would I ...
I switched to my public mobile plan approximately 9 days ago, coming from Koodo prepaid. I am running Android. On Koodo, a 1 GB block of data would typically last me 2 months, however, after just these 9 days on public mobile, my Data & Add-On Usage...
Activated a plan yesterday and is unable to connect to the network,What can I do?
Greetings. Just joined the community today, and am wondering what steps I should take in order to expand my own information on Public Mobile to adequately help those in the community.
When I call forward to my land-line it works well except for if I miss the call. If I miss the call the call doesn't go to my land-line voicemail at all. Instead, the caller gets a strange voicemail message saying to "please enter a mailbox number or...
I’ve topped up my balance and the plan says it will restart on August 5th, 2019, a day we’ve already passed.
8GB data for $50 plan is for a month or per day?
Hi, I have been on the $30 plan since around April.- 1 GB of data at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextNow I see there is a **Special Offer** plan for $25 that is essentially the same (but also includes International P...
Hi there, I have been reading all the posts and was wondering how to get ahold of the moderator. I had purchased a roaming talk and text package for $20.00, along with the data package for 250MB. I received that data package and not the talk and te...
I purchased the 400 mins a few months ago and you have taken 98 mins off as of the 13th Aug. I have not used the 50 min per month on my plan. I have no data plan.Why is there a deduction off the 400 ?
hello, androids latest update allows texts to be sent over wifi, this feature is referred to by android as 'chat features' when attempting to turn chat features on, my phone (google pixel 3) prompts me that "your operator does not currently support...
I joined public mobile on 13 Aug, however, didn’t receive my referral credit. pls help.
I've been with PM for a few months with my iphone 6s and had no problems. I just bought Iphone xs and trying to switch sim card over but it is saying "sim card not supported". The phone is unlocked not sure what else to do. thank you for your help!
Hi all, I'm a new member and can't seem to get my public mobile data to work. I can get wifi from my home server st home but when I tried to use my data when I was away from home I got nothing. Airplane mode is off. It says I have used 0 data out of ...
I have emails from public mobile/surveys ect... but I try to log in or re set my password and it says email is not found ? WTH.....I have all my information correct... I could register here correctly..... I need to ad a top up I just purchased today ...
I was with a plan of 40$ and today I changed to 25$ the same things just the internet is less data. But Now I'm not able to make calls or receive. I cannot stay like that
is it just my pc or the self serve feature for changing plans is not loading properly ? and found this in Public Mobile site : Click here to find out where you can make a real-time payment. And then go to the location, tell them you want to make a p...
Long story short, I left PM this past weekend for Koodo because my phone broke and that was my cheapest option. Now, my phone has been fixed affordably and all that, so am looking to get back with PM. I returned the phone and have no Tab with Koodo a...
HiEven though I have autopay set up, is it possible for me to pay off my phone bills for a couple of month from another card?If yes, can I make a bill payment that is more than my bill amount and get it as a credit?I have overpaid one of my credit ca...
Why doesn't Public Mobile have Automatic activation once the proper funds are in the account ..why do we have to be at the mercy of the moderators to use our phone services ? ..just common sense approche to a simple problem dont you think ...other ca...
I recently switched my phone and my data hasn't been working. I still have over a GB left and the data is turned on in my settings. I have also tried a power cycle. No luck. Any solutions.
I need to make a payment to my account so I can reactivate my service. It's not accepting any of my credit cards. I've tried multiple ones. I've contacted bank's telling me I've been charged 0.00$ and that they have NO issues on their end. It is clea...
It seems that PM has changed the way you Refer-A-Friend. I was not able to locate any documentation on the new method so I've decided to share how it's done today. In the past, you were able to use your friend's phone number that is with PM to use as...
Hello, I ported my phone number from Fongo today and incoming calls are still routed to Fongo, when I call someone from Public Mobile it show the correct phone number I ported. I have tryed to restart my iPhone and I still have the issue. Its been li...
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