No service

[pmohapatra]

Myself, my wife and son are PM users. Why there is no service in our mobile since 3 pm today. Is there any technical issues? I need my data in my mobile for my online exam. What to do? Please help. Thanks

[HALIMACS]

@pmohapatra 

Just to confirm, have you replied whether all 3 accounts are showing "Active" under their respective self serve screens?

Did they ALL stop working at around the same time?

Do they all renew from the same credit card on the same date?  (i.e. were they all activated on the same day)

[esjliv]

@pmohapatra ,

Do all your SELF SERVE "Account Status" say "Active" for all 3 accounts?

[gpixel]

@pmohapatra your auto-pay most likely failed

login to your self serve to check if the status is active. if not, make a manual payment by choosing "other, enter the desired amount" do not choose "amount due"

contact customer support mods if you're still having issues

start here:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

type "no service"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[pmohapatra]

No, As per telus site there is no active outages in my area

[esjliv]

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@pmohapatra wrote:

Myself, my wife and son are PM users. Why there is no service in our mobile since 3 pm today. Is there any technical issues? I need my data in my mobile for my online exam. What to do? Please help. Thanks

---

@pmohapatra ....I should mention, my actual 1st move was to check my SIM card  the 4-digits showing in my SELF SERVE account to make sure they matched....because if they did not I may have been SIM-jacked. They matched, thankfully.

You can check yours here, in your SELF SERVE, under "Change Sim Card"

I did not suggest this, since you have 3 phones out, so I think this would be unlikely.

But it does not hurt to check.

[pmohapatra]

First two steps did not work

Switched off the mobile 

Lets see

Its with my phone, wife's and son's phone also - no service

[pmohapatra]

I hav 4.5GB data

There is no telephone network signal - no service. So, without network service how does it make sense whethere one has data or not?

[JoyLuck]

@pmohapatra 

Is there a service outage in your area?

https://www.telus.com/en/qc/outages

[esjliv]

@pmohapatra ,

Hi there, I did not have service this morning either but I got it back. 

Here are the things I did, in this order:

1. Removed my SIM card and re-inserted...still did not have service
2. Went into airplane mode for 2 minutes, then back into regular mode....still did not have service
3. Shut the phone off (not restart, but off) for about 3 minutes. Then rebooted. After it fully started up, everything was back.

Try these things for all 3 phones and see if you get service back.

[JK8]

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@pmohapatra wrote:

we all restarted our mobiles. Still then there is no service.

How it can be rectified at the earliest as I have an exam at 7 PM. I need my data very badly

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Log into self service and look at My Data & Add-Ons. Can you confirm that you have data listed there? If you do not see it, your data has been consumed.

[pmohapatra]

we all restarted our mobiles. Still then there is no service.

How it can be rectified at the earliest as I have an exam at 7 PM. I need my data very badly

[computergeek541]

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@pmohapatra wrote:

Myself, my wife and son are PM users. Why there is no service in our mobile since 3 pm today. Is there any technical issues? I need my data in my mobile for my online exam. What to do? Please help. Thanks

---

I haven't heard of any widespread issue, but since it's all 3 of you, it's likely not an account issue.  There could be a localized outage. Sometimes, the fix can be as simple as rebooting your devices. I know that's doesn't actually fix any issue that there was, but some of the time, that forces the device to reconnect more quickly after a network issue.