@Milkybaby wrote:
Hi. I’m frustrated. My cc that normally auto pays was compromised so I cancelled the card. My payment didn’t go thru with PM, now I have no service.
trying to log in but I’m not getting email verification code & it says all my log in credentials 1) already exist 2) doesn’t exist.
if I create a new account (which I’ve done for the purpose of trying to get help), I will have to change my phone number.
I just want to update my payment method but I can’t log in. Can’t request a ticket either as it needs me to log in.
I’ve basically been erased. But it still says I can’t reuse my phone number or email as they already exist!!??. I’m sooo beyond frustrated here.
What can I do? I can’t submit a ticket or anything.
Hello @Milkybaby
According to Public Mobile, they want you to create a new account to be able to create a ticket. Then once you've verified ownership, they'll dissolve the temporary account.
For now, if you wish to get your phone back up and running faster, head over to Shoppers Drug Mart and grab a voucher then dial 611 to add it to your account.
Once you've created the other account, this is how to create a ticket.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
