Hi @GavinW If your auto-pay didn’t go through, here are some common reasons and what you can do:Card expired or replaced – Check if your credit card details (expiry date, number) changed.Insufficient funds or block – Your bank may have blocked the pa...
Hi @mary_1950 If your iPhone says “No SIM” even after inserting your Public Mobile SIM card, and it doesn’t work in another phone either, then the SIM card is likely damaged or deactivated.Here’s what you can do:Order a new SIM card from Public Mobil...
Hi @Milkybaby This happens when your account is suspended due to non-payment, and your login is stuck in limbo — your number and email still exist in the system, but the account isn’t fully accessible.Here’s what you can try:Use a different browser o...
Hi @Rict Yes, some users in Ottawa West have reported slower speeds recently — this could be due to network congestion in high-traffic areas or temporary tower maintenance.Here’s what you can try:Toggle airplane mode on and off to refresh your connec...
Hi @LAVI_99 If you’re seeing the “Activate SIM card” screen even though you’ve already activated, it usually means you’re not logging in with the correct email linked to your active Public Mobile account.Here’s what to do:Double-check the email you u...
