I have no network so I cant make phone calls I want a ticket

[Colls8]

I need a ticket. I have tried to get one via the robot but I have been unable to get one. How do i get a ticket so I can ask a human to fix the problem that I cant make phone calls from my phone?

[slusagm]

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@Colls8 wrote:

How do I know you are a legit CSA agent?

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Messages from CS_agent or CSA_PM are both legit agent

if you check their profile page, they both have the title "Customer Support Agent".  That like is not thing that others can fake

  

[CSA_PM]

Hi @ Colls8 

If you feel more confident by creating your own ticket please check the link below:

In order to contact an agent, please access https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5...  and press on the Contact Us link. After choosing the topic, press on the Submit ticket link and follow the steps. After that, please access https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community. login to your Community account (The credentials are the same as for the My Account) and  you can find out whether an Agent has responded to your private message by clicking on the envelope icon. Also, you will automatically receive email notifications when someone has sent you a private message. An agent will reply with a private message within 30 minutes from the submission time. This can take longer at peak times.

[Colls8]

How do I know you are a legit CSA agent?

[CSA_PM]

Hi @ Colls8 

Thanks for your patience. I'll be happy to help you. Please check the inbox I'll message you privately. 

[Colls8]

i have not been suspended! I have attempted to initiate a ticket numerous times in the chat symbol! IT'S NOT WORKING! thats why I am asking for help

[will13am]

@Colls8 , if your account has been suspended you can simply login to the self serve account and make a payment to reactivate the account.  If you need to initiate a ticket, please use the chat symbol on the lower right corner of the web page to initiate the support ticket.  

[Phil_Adelphus]

@Colls8   Can you tell us what phone you have?  It may be relevant to whether you can make calls or not, especially if this problem only started recently.

[Chalupa_Batman]

This is how. However, can you share some more info about the problems you're having? The community may be able to help.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.