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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9723 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20458 Views
  • 180 replies
  • 24 Bravos

US Data 1gb roaming

Hi all, I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and...

Doyle_114 by Great Neighbour / Super Voisin
  • 682 Views
  • 6 replies
  • 0 Bravos

Resolved! Private Message Reply

How does one Reply to a Private Message? Mark a Message as Read?

pajo by Good Citizen / Bon Citoyen
  • 470 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan limits

What happens when you exceed the given number of minutes on a Plan? Cutoff? Cutoff with warning (when)? Overage charge (how much)? Likewise for limits on data. Thanks.

pajo by Good Citizen / Bon Citoyen
  • 727 Views
  • 5 replies
  • 1 Bravos

No DATA in spite of paying double for upgrading to $40

Hi!  I was on $25(1GB) Plan for the first month and I loaded $40 to upgrade my data limit which got added twice due to no notification showing on the website screen that once the money has been added. So, in spite of loading $80 from my credit card, ...

SandyJ by Great Neighbour / Super Voisin
  • 835 Views
  • 7 replies
  • 0 Bravos

lost a sim card

i lost my sim card and i get a new one but i face difficulty in transfering a old number to new number and also i dont have a public mobile accout and i also forget my e mail address amd also that number i am using is 10 year old so please let me kno...

Rajranirathur by Great Neighbour / Super Voisin
  • 424 Views
  • 3 replies
  • 0 Bravos

referral code

HelloWhen I was setting my account today,I  fogot  my referral code of my friend at that time.so i did not enter referral code. my fridend referral code is xxxxxPLEASE APPLY Referral code  for my account discount .   thank you edit by mimmo removed r...

jwon0421 by Great Neighbour / Super Voisin
  • 511 Views
  • 5 replies
  • 0 Bravos

Resolved! lost sim card

I lost my phone and when it was handed in to Lost and Found the SIM card was gonne. I bought new SIM card, kept my number and account etc following instructions from this community. Now I need to know if the person who stole my old SIM card can use i...

iliskova by Great Neighbour / Super Voisin
  • 1263 Views
  • 6 replies
  • 1 Bravos

my referal rewards not get still

HiMy name is xxxxxxxxxxxxxxxxx.I am refer to one of the my friend on 5th of September 2019 ( Thursday)but I don't get any rewards from public mobile. I already talk with my customer service representative but she told me sent the email to public mobi...

jjude2110 by Great Neighbour / Super Voisin
  • 496 Views
  • 4 replies
  • 0 Bravos

Cant connect to data

I pay for 1 GB of data a month. It's worked for the last 3 months. I can no longer connect to it. I've tried fiddling with the settings on my phone (Samsung s8) and still cant get it. Any ideas on what the issue maybe. It's not used up as I just star...

Resolved! change cell phone number

If I want to change phone number, Transfer a wireless or wireline number from another provider, How much do I need to pay for ?

francis100 by Great Neighbour / Super Voisin
  • 1194 Views
  • 14 replies
  • 0 Bravos

Can't phone or receiving incoming calls any more

Hi all, I have a $15 plan since April this year with 100 min Canada-wide talks and unlimited incoming calls and autopay. However, today I found out that I am no longer able to make a call: when I tried to call my spouse, my phone told me that "long d...

Pieter by Great Neighbour / Super Voisin
  • 617 Views
  • 13 replies
  • 0 Bravos

Payment method

Hallo.i can't pay with my visa debit card RBC.can you help me please?Thanks

bazaevd by Great Neighbour / Super Voisin
  • 538 Views
  • 2 replies
  • 0 Bravos

$60 Plan with US Roaming Data

Is this plan going to be gone? If I go to US later, i can't change to this plan?https://www.iphoneincanada.ca/carriers/telus/public-mobile-60-8-5-3g-data-plan-2gb-expires/ 

wingin by Good Citizen / Bon Citoyen
  • 835 Views
  • 7 replies
  • 0 Bravos

Need help!

My mom plan has not have data for a very long time. Can a moderator check to see if my mom plan still has data included. I check to see if she does but I it doesnt show if she used it all up or anything.

ChrisM7 by Good Citizen / Bon Citoyen
  • 787 Views
  • 7 replies
  • 0 Bravos

Resolved! Original Call Number Error

Anyone who tries to leave me a voicemail gets a OCN error. Can PM manually set up Conditional Call Forwarding for me?

madden by Good Citizen / Bon Citoyen
  • 1819 Views
  • 8 replies
  • 0 Bravos

1 GB promo disappear if I change plans?

I'm on the $30 plan which is the same as the new $25 plan. PM gave me 1 GB bonus for the last two months (I think) and am:1. Unclear whether it's something that happens every month from now on?2. Not sure if it disappears if I switch plans?

flong by Great Citizen / Super Citoyen
  • 944 Views
  • 18 replies
  • 1 Bravos

change Email account

Hi,I want to change my Email account , when the first i set my number in puplic mobile in walmartthe guy enterd my email in correct missing 1 letter, now i forget the password,and i can't change it because the email is not exist. please help me.

Plan Expired

Hi This is actually for my mom who is also with public mobile. She's been a member for over a year. And her plan renewed on Oct 1 but her data is not working. I went into her account and it says Acount Status: Plan Expired. I'm guessing her autopay d...

bd23 by Good Citizen / Bon Citoyen
  • 711 Views
  • 11 replies
  • 0 Bravos

Resolved! No signal issue

Nokia e65 is not in the list phones public mobile support. I have PM sim card and I get no signal in Nokia e65. How can I fix this? Thanks,Anand

AnandSundar by Great Neighbour / Super Voisin
  • 937 Views
  • 12 replies
  • 0 Bravos

Wifi will not connect ever since switching to Public

Ever since switching to Public a few months ago my wifi will not automatically connect anywhere (at home, work, etc). I have to re-start my phone to get wifi, and now that barely works anymore. 

natasha2 by Great Neighbour / Super Voisin
  • 822 Views
  • 9 replies
  • 0 Bravos

Resolved! phone number change

so i change my phone number on the website and then my service just stop working i cant make phone call or send message what should i do?do anybody experience this before thannks

Chelsea0512 by Great Neighbour / Super Voisin
  • 1029 Views
  • 14 replies
  • 0 Bravos

Resolved! Old $120 for 12GB in 90 day plan.

Hi, I have the Old $120 for 12GB in 90 day plan. but it is only local calling, is it possible to get any add-on and change to canada wide calling? Thanks 

Kevin8113 by Good Citizen / Bon Citoyen
  • 970 Views
  • 17 replies
  • 0 Bravos

Resolved! Automatic top-up

Is there an automatic top-up option in the event you run out of minutes or data before the end of billing cycle?

Robertx by Great Neighbour / Super Voisin
  • 725 Views
  • 8 replies
  • 0 Bravos

Resolved! **THIS is why I left PM to begin with... NOW, I'm back... yay me...

PRETTY DISSAPOINTED, LOOKING FOR AN ADMIN.MOD Wellll, I decided to give you guys another shot.  After being with PM for ages, I grew tired of the glitches here and there.... Now, I signed up again. Also, WITH a referral code and all. I even got that ...

GSATV by Good Citizen / Bon Citoyen
  • 818 Views
  • 9 replies
  • 0 Bravos

credit card roaming charges

I got charges in my credit card account because of PMs confusing roaming menu. Will I get refunded? I had 3 months automatic, it was 135 and now because of the US roaming it's only 115. Aside from that they charge me 141.75 (Oct) directly on credit c...

gm3 by Great Neighbour / Super Voisin
  • 766 Views
  • 9 replies
  • 0 Bravos

Resolved! Paying by Phone/611

Hello, Today I went to top up my account for my upcoming bill and when asked for a payment voucher or credit card, I went with credit card and to my dismay and some irritation the automated voice said that I could only pay by credit card if I registe...

Obice by Model Citizen / Citoyen Modèle
  • 775 Views
  • 4 replies
  • 0 Bravos

Porting

I set up a new PM account, PM texted me and told me to check that I provided the right account number from my old provider. I cannot find a place to check that information on the site. My phone is getting data, making calls and some texts but cannot ...

PeleGod by Great Neighbour / Super Voisin
  • 412 Views
  • 1 replies
  • 0 Bravos
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