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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Need a phone number to speak to a customer service rep

I tried to purchase additional minutes last week but I ended up paying $100 by accident and then a payment was taken out today. In my account, it states another payment comes out January 4. $200 in a month is far too much. Can I get a reimbursement

Resolved! Automatic Top Up

Hello,I would like to know why I was charged $7.00 for automatic top up fee last month. I don't want to be charged this fee again this month but I don't find out the way to cancel it. Could you help me to cancel it please.Thank you, Nhi Ho

Resolved! Which free data gets used first ?

I notice that while I still have unused gifted data from last 2 years available...the More is Merrier data and LD minutes are being used already. It's not a critical issue...just curious why the older gifts aren't being consumed before newer.edited m...

Resolved! International SMS from abroad?

Hi, I have an unlimited international SMS plan. Unsure if this allows me to send/receive SMS messages to/from international numbers whilst I am abroad?

Resolved! I have a trouble with my service

Hi all I bought a sim card from public mobile yesterday and I created the account and did everything, the phone and send and receive messages and I can dial out but I can't receive incoming call. Could you please help me

Does voicemail greeting work if I turn off auto pay to suspend my account for 90 days?

Resolved! Does voicemail greeting work if I turn off auto pay to suspend my account for 90 days?

Does voicemail greeting work if I turn off auto pay to suspend my account for 90 days?

Resolved! India and Pakistan add on question

Anyone know if this also includes the Maldives?

warning to community members

If searching for refurbished android phone stay away from Ali Express website. They send substitute items that or old and useless. They will accept returns which will cost you almost as much as original purchase and according to the post office, are ...

Resolved! I need to open a ticket for the self serve password reset

Reference number! xxxxxxxx

Resolved! Change Plan?

I've been trying to change my plan but I keep getting a "something went wrong" message and it prompts me to log back in. Everything else on my account works fine, but for some reason, this is giving me trouble. Any ideas on what I can do? I try log i...

Resolved! international/long distance add ons

for 500 one-time Int'l LD bonus & 400min INTL Long Distance (incl CA & US), are they only available for long distance or can they be used for short distance calls as well?

Resolved! On 3G and communicate with 5G

This is NOT about the USA add on. While PM is on 3G And some Canadian customers are on 5G. And any other country that has gone totally 5G. Can calls and texts both ways work for PM customers?

Resolved! Auto pay not worth it

If for a 1 time payment I pay the amount plus $1 ,that would be $41. Yet with my auto pay discount of $2 minus another $2 for being a long time customer I am paying $40.32 . Am I missing something ?

Resolved! Umidigi A 11

Data signal keeps cancelling and phone has to be restarted to get it back. Even turns the phone off. Wo inrks ok on wifi.

Resolved! I want to give my grandaughter service

i bought the public mobile sim card for my grand daughters phone I went all through the set up and have paid and her phone is saying unregistered sim

Resolved! How to make sure Community Account is linked to My Account?

Both emails on file have to match or is there anything else have to do?Reason for this: Want to ensure its all properly linked so any community rewards will find its way to My Account. Thanks

rewards

Resolved! rewards

I just referred my friend to an activated sim card. But I did not see my 30 dollars bonus.how can I get it?

Resolved! Porting phone number from a dead phone to new Bell phone and account

The pixel phone I was using on Public Mobile is completely dead. I can get a new phone and a great plan with Bell through work. Can I transfer my Public Mobile # from my dead phone? I was reading that your phone will get a txt asking you if you want...

Resolved! Public Mobile Self Serve vs. Koodo Self Serve. Any major differences?

Functionality same or would you know of any major differences? What's better? Reply if you have used the Koodo Self Serve system. Also, could the Koodo/PM self serve be better than the Fido/Virgin self serves? Reply to this if you've used all self se...

Resolved! Data add-on

I added 1G of data a few months ago and it keeps charging me for the extra 1G that I only needed for the one month. How do I delete the 1G so I am not being charged the extra $15 every month?

bell mobility rebate for LTE usage

Resolved! what is Pubblic mobile customer service telephone number?

1.what is Public mobile customer service telephone number? or how to start an alive chat? 2. where can I find my referral code? I could not find any agent here to help. The service sucks now. I remember I joined the public mobile in Summer just bec...

Resolved! Can't activate Public Mobile Holiday giveaway

I have answered 'Yes' to the text message sent to me and I have not received the free holiday offer of 2GB free Data and 500 International long distance minutes. Please active this for me or advise how this can be completed before the December 31, 2...

Resolved! referral code

where can I find referal code?

activation promo code december

Resolved! activation promo code december

Hi, my (2GBBONUS) promo is not activated for December , don't know what to do?

Resolved! How do I change an account email?

I would like to open my own Public account with my email, and switch my daughters account from my email to her email.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Re: Need a phone number to speak to a customer service rep

Resolved! Automatic Top Up

Resolved! Which free data gets used first ?

Resolved! International SMS from abroad?

Resolved! I have a trouble with my service

Does voicemail greeting work if I turn off auto pay to suspend my account for 90 days?

Resolved! Does voicemail greeting work if I turn off auto pay to suspend my account for 90 days?

Resolved! India and Pakistan add on question

warning to community members

warning to community members

Resolved! I need to open a ticket for the self serve password reset

Resolved! Change Plan?

Resolved! international/long distance add ons

Resolved! On 3G and communicate with 5G

Resolved! Auto pay not worth it

Resolved! Umidigi A 11

Resolved! I want to give my grandaughter service

Resolved! How to make sure Community Account is linked to My Account?

rewards

Resolved! rewards

Resolved! Porting phone number from a dead phone to new Bell phone and account

Resolved! Public Mobile Self Serve vs. Koodo Self Serve. Any major differences?

Resolved! Data add-on

bell mobility rebate for LTE usage

Resolved! what is Pubblic mobile customer service telephone number?

Resolved! Can't activate Public Mobile Holiday giveaway

Resolved! referral code

activation promo code december

Resolved! activation promo code december

Resolved! How do I change an account email?

Remove credit card details

Data and text

No available minutes

Phone was stolen

talk & text plan? I'm downgrading to Alcatel flip ...