Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys, just thought would start a thread to see what kinda deals we as existing customers can expect this black friday. I know i know deals are mostly for new customers but its not unreasonable to think Pm can give thier loyal customers a little s...
I purchased a US Roaming Add-On. It shows on my credit card statement but is not showing on my Add-Ons. When I try to use it, I receive a message that I don't have this Add-On. Can you please help?
I rarely use my monthly data. I went to use it this morning when I did not have yi-fi access (this also happened to me recently). I have taken reset settings and still not working. A few months ago I had to have the 'mother board' on my android ph...
Does anyone have an issue (and solution) where their number is being recognized as long distance by automated systems like call boxes at front doors? I have a phone number selected from my local area however this is still an issue.
I’m trying to port an old number from Kodoo, so I made a new number as instructed and tried to contact a moderator, but whenever I fill out the form, the “submit” box stays greyed out and there’s no way to submit the form. Let me know what to do. Tha...
The overview shows I am now as currently yet still expired on the new plan $35 2gb +500 MB for auto pay. I go to top up and it only let me add 5$ ?When I go to reactivate current plan it shows my plan asCurrent Plan Cycle:$10.00Change planAvailable ...
I read that something was up with the notifications but why am I getting ones chronologically all over the place? Some are two weeks old, some a week, some 4 hours all mixed up with current ones. Pretty sure there isnt a random button in my settings....
All day long, I can not call certain phone numbers. How can this get fixed???? I tried asking the stupid bot and can’t find a solution. Please HELP
I have 2 phones under your plans. The 2nd phone had a dummy email address: the lost one. I would like to cancel that continuous payment, but I can't seem to talk to anyone. Help me.
I believe I've been the victim of a SIM swap attack. Here are the series of events that leaves me to believe this (I work in IT security, so I'm somewhat familiar with these attacks): 1. Suddenly, my phone wasn't connecting to any Public Mobile netwo...
Since 5G is here well public mobile switch 3G to 4G LTE to catch up sent everyone will be on the new 5G towers doesn’t make sense for public to use 3G Anymore as we were one speed below now we are two speeds behind any thoughts?
Hi, I set up my Public mobile sim card yesterday and the plan I selected includes unlimited international texts (the $25/m plan). I was able to text a friend in Ireland yesterday but they were unable to send a reply to my Canadian number. Does anybod...
I don't remember my PIN from when I got my plan.
Data & Add-OnsAmount Used500MB + 500MB at 3G Speed35.060 / 1024 MB Data & Data Add-Ons NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status500MB + 500MB at 3G Speed102435.060988.940Active Usage tab breakdown of data usage - which totals 32...
Hi there, My last automatic payment was paid on Oct 20. I ported out of Public Mobile on Oct 27. When can I expect to get the refund(prorated of course) on my credit card? I am unable to check these details as I think my Self Serve account was delete...
I have signed up for a new account and requested to have my old number ported.I got a text message on my old sim that said there is an issue porting my number and that someone would contact me. It's been a week and no one has contacted me in any way....
Hi, I am having a hard time logging in for some reason. I while back I had a different account hack so I went on a tear, changing every login I have. I just reset my password which worked but it still says login failed. I'm not sure if I'm using the ...
unlimited data on $25 plan starting from 3G right?
I am under the $10 a month plan.For the very first time, I went over the 50 minutes Canada wide limit. My usage history shows that the total time for all incoming and outgoing calls in the current month is 86 minutes so that I would have expected a ...
Hi, i am trying to make a payment from my credit card but the transaction is being denied. I contacted my credit card company and updated my address ( as that was the main issue). The address has been updated there and I also made the changes on my p...
Hi guys, i was just wondering what happens with my rewards if I end up leaving public mobile but then come back in the future. Would I get my rewards back after returning? Or would I have to start from scratch with no rewards all over again?
Edit: 2021-12-22 This issue appears to be fixed since the November or October Android 12 security patch. My 4a no longer has this bug. Make sure you're on the latest update of android 11 as of october 28th.April 2021 edit: Still happening as of Apri...
I registered my phone a week ago and it is still does not have a phone number assigned to it.
Hey Community Member! Welcome to the Public Mobile Community. Our Community is a place where you can search for answers to your burning questions, help other Community members, earn rewards, and so much more! Navigating the Community might seem a b...
There’s a lot you can do on the Public Mobile Community, but we also recognize that it can be a bit overwhelming if you are new to the platform. In this post, we will do a deeper dive into the following: Searching for a SolutionAsking a questionAns...
well, i do want to give away my sim card by transferring someones virgin mobile plan and sim to my public mobile extras. hopefully this message is clear but we can discuss, i may take few days to respond tho no hurries
I was creating an account and when I needed to confirm the info, my postal code was not correct so I clicked previous button over and over until it brought me to the page to reenter it. i reentered the postal code, then it said the password I had pre...
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