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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Bill

Is there a way too see your bill online each month?

Resolved! Retailer refused to sell me a SIM card.

Just an FYI to Public Mobile. I went to purchase a SIM card today to activate a new phone for a family member. The closest retailer was MEGA MART at2104 54 AVE SW CALGARY AB. I was told that I was not able to purchase a card unless they activated it ...

Resolved! Invalid SIM Card

I have transferred my cell from Rogers to Public mobile today.I confirmed with Rogers about switching the provider. SIM network unlock PIN is asked after replacing SIM card to public mobile.Where do I get SIM network unlock PIN? Thank you.

cannot make a call

I paid my bill on March 22. I have a talk plan - Canada wide. I tried to make call and it said I don't have a talk plan. I tried to call again, now it says that I don't have long distance plan. What gives?

5gb free data

Resolved! 5gb free data

Hi!! I have seen lots of people getting text messages for 5gb of free data. I have been with public mobile for almost a year and haven't gotten the offer. How do I get it?

Self Serve webpage not loading

Hi, I'm getting an error message with the following error code: SEC_ERROR_REVOKED_CERTIFICATE I had thought I could do a workaround by using the browser on my mobile, cause I was able to get to the page, but then I get the part where I need to make ...

Poor standby battery time

Resolved! Poor standby battery time

With a new Moto e (a month old). I'm a light-user. Most apps logged out, black screens, battery saver, etc, after a 100% full charge, it's down to 75% under 2 days. Is it recommended I switch-off data & use my wifi when at home. Before quick answers...

Resolved! Re: Account Disabled / No Phone Service

Account disabled paid for phone bill and it won't work?never had a issue like this before with public mobile can someone please help

Resolved! didn't receive sim card

I paid for a sim card beginning of March and still haven't received it. It was suppose to be delivered to*******************. Im moving this weekend and would like to get it. I wasn't given a tracking number or anything just a receipt and the money w...

Resolved! Screenshot to moderator

Hi I need to send screenshot of a receipt to a moderator. Is there a number to send it to? Not sure how to send it either...lol I did get the pic taken though Thank you

Resolved! Does Public Mobile have LTE?

I was looking into the plans through my account and they all seem to be 3G data. I have an iPhone and it goes into LTE but it actually seems to slow it down. I spend more time waiting for pages to load lately, maybe it’s just a general thing but I wa...

Changing credit card payments

When I go into self serve I am unable to get the system to recognize my email address. I don't remember my password and simply want to change the credit card making payments on my account.

Can't put in credit card for autopay

I'm done I have tried every way to put in credit card info including multiple different credit cards new address old address everything I can think of and the program doesn't want my credit card. I am beyond frustrated admin please do it for me. Kevi...

Auto-pay no longer working

Hi all, I haven't had any issue with the Auto payment in the past, but this month the payment was not processed as it seems to be an issue with my credit card. Tried even doing a one time payment with this same cars, but it won't work neither. Did s...

Re: Number seems to be ported but still active on old provider

I received a letter from Phonebox:"As you requested transferring your number to another carrier, we tried to generate the account number for you. However, Rogers has informed us the phone number is under pending port out request. It seems that you ha...

The site will not update my payment information.

Hi folks. I have contacted my bank multiple times. I need to make a payment on my account and my credit card is working but as it expired and was replaced the site says the bank is denying the payment. The payment is fine on my banks side. I just nee...

Freedom Mobile plan looks decent

Coverage - Smiths Falls

Hi all, I'm possibly planning a trip from Montreal to Smiths Falls and I was wondering what the coverage is like there? I'd be relying on my phone/google maps to get me there, and obviously need my phone while I'm there. Will I be OK the entire way t...

Porting problems

Hello, Ported my number to public mobile from Bell. Finally got Bell to cancel my service on their end but it would seem that no one is able to call my number on the Public Mobile network. When people do call me it says my number is not in service. I...

People can't hear me when making a call

Hello Everyone, My wife it's getting audio issues when making phone calls, where people can't hear her (Voice packages lost). However if she makes a call using whatsapp everything works ok, (we tried not being connected to WiFi and Connected to WiFi...

URGENT- Unable to access data and cellular service

I recently removed my SIM ( PM) and replaced it with another SIM ( also PM). When I put back my old SIM, I do not have any access to make or receive calls nor do I have data. I know my account is still active as I have paid my monthly bill. My access...

Resolved! Voice plan change

Hi!could somebody explain why since the last time the voice plans were updated there is this interesting thing: the province wide plans and the Canada wide plans are both the same price...is there a difference at all in those 2 plan options?

Resolved! Resetting Self‐Serve & Community account credentials

Hi, Everyone. A friend who also is a PM customer has forgotten both her self-serve and PM Community passwords. She also can't remember the answer to the security question that needs to be answered when resetting the self-serve password. Neither of us...

Resolved! Activated my sim card, but no service.

I activated my sim card two days ago, kept my old Telus number, but still I have no service on my new public mobile service. On my phone, it doesn't even show that I have a provider. The sim card is inserted properly. What to do now? My Telus account...

Resolved! Email change

How to ask moderator to change my email associated with my profile