Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
SIM card # entered. Tried again to activate then the SIM card# failed during second activation attempt. What can I do?
Hi all, Happy holidays! Merry Christmas to all. Obviously we can check our usage in self serve page. But I am used to unlimited data and I find it a bit cumbersome logging in to my account / entering password ect. Is there a tool or app you suggest ...
we have auto payment but our line has been deactivated because of non payment
Hi, 1. When I make long distance calls, will the monthly minutes be counted too?2. If I want to change the plan, will royalty discount, add-ons prize, promo minutes be carried on the new plan? Thanks
I’ve been having my own issues (not simhacked) and have noticed quite a few people are getting sim hacked on here! I hadn’t even heard of this prior to a couple months ago! Is public mobile especially prone to this? Is there a better security system ...
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxHello! We are giving away a brand new iPhone 12! You can take part today! Go here -- xxxxxxxxxxxxxxxxxx ~~ and complete easy sign up for a chance to win iPhone 12 Pro. Good luck!
My plan is set so I call in and manually make a payment with my credit card over the phone. Last time I did it it said it could not process my payment and so I tried again and it was successful. However looking at my bank records I see I was charged ...
Hello- I noticed there was an update to the $35 plan at some point (1.5G to 2G). When I attempt to switch to the current, better plan there is a notification warning me "This cost of this plan is higher than your current available funds. You will nee...
I came to the US a month ago and soon started getting messages from 611 that "Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfeserve.publicmobile.ca The problem being...
Hi I reentered new credit card info to update for two cell phones only one reactivated and not the other
cannot set up my voicemail account
https://selfserve.publicmobile.ca/ is either down or having problem. All I got that is blank page. I tried different browsers/computers/cell phones and clean up cache/history, but none of these help. Anyone experiences the same issue?
Hello.. I have 200mb left in my data, my billing cycle is in 3 days. I will run out of data tonight. My plan is $50. So I just loaded $57 on to my account, all good. When I run out of data, will it auto-renew my plan? Or will it just charge me overa...
As a new customer I had a stuck port and couldn't get incoming calls for 10 days, although data was working so it took some time to notice. Is there any way to get my billing cycle switched to when my service was actually functioning? Public Mobile p...
Will Public Mobile alert me if my data usage has reached the maximum monthly amount?
Hello,I can't use self-serve as I'm locked out one of my accounts.We have two accounts with PM. One is fine.Can a mod please email me so I can provide the credentials of the account I'm locked out of so that my account can be unlocked? Thanks.
I believe this was offered in the past, may I suggest offering it again as an add on. The /only/ reason I may have stayed with the Big 3 providers is the loss of LTE high speed mobile data when switching to PM. Not a deal breaker by any means, as mos...
I receive an error message when I try to forget password. Any help would be appreciated?
What happens to your account when you port your number out to a different company? I just ported my number from public to another company. Which is all good but I also just toped up my public account and now it won't let me log in to the the my acc...
I purchased plan odds for calling international it’s not working
I have a request and I don't know if there's an official place to put it so here it is. Since Public Mobile allegedly cannot directly block numbers for its customers and they send their customers to the Canadian Fraud agency for assistance with that,...
HiI have bin using this service for several moths and made a plan change on my second month, noted there is no $2 reward even though I registered for auto-payment from the beginning.Thank you fr your time.
i guess I am just being cautious but the promotional messages that are emailed to me are they legit? They say they come from a name or user I do not recognize which doesn’t mean they don’t come from this community but some offers are pretty sweet dea...
Today, I almost thought I lost my phone, had a panic attack. Than, I thought about it, what if I misplaced my phone and needed a replacement SIM Card, how do one go about doing so?
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