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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to make a payment

I attempted to make a payment using my Debit Visa. The message I receive is that my financial institution rejected the payment. I contacted my financial institution and was told there was no attempt by Public Mobile to take funds from my account. How...

New

Hi all, Im with Bell right now thinking of moving over to Public. I would like to know if I can keep my existing phone# and how that works. Do I need to to keep my Bell acount open untill I hook up with Public then transfer the number over, then cl...

Resolved! Keeping Number While Travelling

I'm planning on going traveling to SEA for 3-4 months and want to cancel my plan until I'm back in Canada, but I don't want to lose my phone number, as I'd like to seamlessly transition back into a Public Mobile plan. Does anybody have any experience...

Resolved! Early Auto pay

Auto pay was on Oct 8 2019. I assumed I had until 8 Jan to change my plan. Auto pay went through on the 6th Jan. How can I change my plan without loosing the money I have just payed

Resolved! Setting up Google Recovery Phone

Hi, I am trying to set-up my phone number for Google Accounts and when I try to add a phone #, Google tells me it is not valid. Previously I had a phone # with area code 778 that worked. I switched over to Public recently with a new # and my area cod...

Resolved! Can not access self serve

I'm unable to log in to Self Serve but when I click forgot my password, it doesn't recognize my email address. So I tried Create an Account, even though I know I already did this, and as expected, it said that I created a profile already. I've tried ...

Resolved! PUK code

I bought a sim card and install in my Samsung Galaxy 7. It asked for the PUK code to unlock the sim card. Where can I get the PUK code?

Resolved! How many transfer porting

hey just wandering how many change numbers can we have? It seems 3 times is the from final transferring, I can't seem too find my number which is somewhat important. Anyway I need too change number because phone sim is sold with a new public moblie...

Resolved! Porting number from PM, then getting new number on PM

I would like to port a PM DID number to a different carrier (Voip.ms), then get a new DID number from PM on the same SIM card. Can that be done?

Resolved! Re help

My phone is locked from signing into my account also My account expired dec 19 and I wanna change plan from 50 to 25 dollar a month plan. Ty

Resolved! Intl long distance

400 min Intl Long Distance (Incl Canada & US) if this add on can call local?

Resolved! Purchasing US add ons

I added a talk & text for my trip to the US today, it doesnt show up on my account??I already topped my account up as well. When i tried purchasing in November for a trip it never took effect (even though I topped up twice), has anyone else had these...

txt to Australia

Hi,I have a plan with unlimited international txt. Sending a txt to the Netherlands works but to Australia not. Any idea how come?Thanks

Resolved! Autopay Option

Hello: My my name is Prakash and phone number with Public Mobile is 1-xxx-xxx-xxxx. I want register my credit card for Autopay ,how I can do it Edit: Phone number redacted by will13am. Please do not post personal information in the public forum.

My phone number shows Invalid

Hellow my phone number with Public Moblie is 1xxx-xxx-xxxx. I am using this phone number from last 5 months, now my account bance is zero and my plan is CAD$10 per month. I want go for AutoPay option so that I can get $2 rebate every month towards my...

Resolved! Question regarding AutoPay and US roaming add-on

We plan a trip to the US and will add the 10 day US roaming add-on the day we leave. Our AutoPay renewal happens 4 days after that. I assume the 10 day add-on continues through the AutoPay renewal process until the 10 days is over. Is this correct?

Resolved! All I need is access to the odd long-distance call to the US - don't care about data or texting

I have the basic Canadian $15.00 100 minutes of outgoing talk within Canada and don't text or use any data. I would like to make the odd call to the US from time to time. The add-ons that are brought to my attention all deal with increasing data and ...

Resolved! You don't have TALK feature??? what??

I have a simple plan, unlimited talk and today when I try to make a call.. an announcement over my phone says.. "Hi Public Mobile here, sorry Talk is not included in your current plan.. " I have the $25 unlimited Canada Talk Wide /text plan.. whats g...

Resolved! Plan renewal and change

Hello PM Community! I would like to change my current plan to the $15 plan and looks like my autopay is set for Jan 15th. Wondering if it's best to wait until the 14th to change it in order to have the full 30 days finish up before the new cycle app...

U.S talk, text and data add-on

I am down in the U.S. for 60 days. The first 10 days of my $20 add-on just finished. I tried to go on the Public Mobile website to add another 10 days but it doesn't show up as an add-on. I have sufficient funds in my account. Why should I have to sp...

International Roaming

I am on 90 days plan. Can I buy international roaming other than USA? If so, is there any restriction of countries?

Resolved! Referral Rewards

I did not have a referral code when I signed up, so my friend who referred me did not get the benefit. Is it possible to add this after sign up?

Rewards given but no announcement

I don't know if others received their rewards. I got mine today. I don't see any announcements. Is rewards no longer worthy of celebration?

US Text

Despite subscribing to the US voice and texting plan, my wife and I receive a text saying we are not covered for US texting. Despite the warning the TXts seem ro through. comments/suggesrions?

Resolved! 3G and 4G network?

What is the difference in speed between the two for data and cell phone?

Resolved! $0 for first 30 days

Hello, I saw the promotion going on at website on Jan 2, 2020 where it said pay $0 for first 30 days after new activation and I purchased a sim card right away. But now the details are gone from the website. Is there a way moderators can approve the ...

Need to get new Sim for exisiting account for new phone - what stores are selling them

Need to get new Sim - what stores are selling them. REalized I now have to get new sim as my new phone and all new phones are now using nano sim (eye roll). Why do we have to purchase and spend $10 when we have been customers. for years. Very annoyed...

Public mobile number not valid

Wherever I enter my number it says the number is not valid. What the hell is going on. My number starts with 672

Payment issues

I have some serious payment issues. I tried to enter my visa debit information and i get an error message and to contact my bank. I contacted my bank and they verified my information and said that the issue on the phone company. I gave up and purcha...

Resolved! What happens to the data (text messages etc.) on my phone when I remove the sim

I finally got a new phone.What happens to the data (text messages etc.) on my old phone when I remove the sim. will they still be on the old phone. Will they disappear? I have literally a hundred or more texts that I want to keep to archive, before s...

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