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Porting problems

mindycros
Good Citizen / Bon Citoyen

Hello, Ported my number to public mobile from Bell. Finally got Bell to cancel my service on their end but it would seem that no one is able to call my number on the Public Mobile network. When people do call me it says my number is not in service. I am able to make calls out and receive text messages but people can't call me. Please help thanks 🙂 also noticing the data when not on wifi is a bit slow

10 REPLIES 10

@mindycros 

I'm happy to hear in the end it got sorted out. To theorize I imagine Bell made some exceptions in your case because of the mistake the agent made cancelling your account. Firstly Bell hasn't made much of an effort to inform its customers of the new porting procedures that have been put in place industry wide for quite awhile now. This would have helped you avoid the whole fiasco in the first place.

 

Secondly, while you followed the procedure to the best of your knowledge and pm "set" your bell number in your account while they waited for the release of the number from bell. Of course this didn't happen because you had removed and then disposed of the bell sim card. Bell's folly came about when you called inquiring as to why your account was still active.  The bell CSA should have been knowledgable enough about the process and looked into your account to inform you that you had not responded to the porting authorization text so they had never released the number for porting. The onus was on bell to properly inform you of the procedure and work out a solution to your problem not arbritarily cancel your account.

 

I would imagine they reactivated your account and used a method to verify you were the account holder over the phone and use a verbal or other method to authorize the number port ( it would be nice if you share with us what that procedure was) which once completed would close/cancel your bell account as intended. 

 

If you are unsure or just want to double check on how to manage your services or perform any actions within your account or just have a phone question come to the community and ask. We're always happy to help and can save you from a lot a grief by avoiding common mistakes that many of us have done when we first started.....you might even earn a community reward for your participation. At the very least you will learn something new. Welcome to public mobile!

@mindycros that is FAST!!!

 

I wonder if the number already ported over to PM..and just PM missed something on this side

RosieR
Mayor / Maire

@mindycros wrote:

Thanks everyone finally got it resolved 🙂


Hi @mindycros always good to hear that a fellow customer's issue/problem is resolved.  Yay!

 

Please share with us what you did to get this resolved.  Did the moderators help you?  Did you call Bell?  Did you call the porting team number 1 844 232 7678?  

 

Please let us know by going to the post that helped you the most and mark it "Accepted Solution".  This will acknowledge the help provided by the community and also help other fellow customers who are having the same problem as yours.  Thanks in advance

 

Have a wonderful day

 

RosieR

mindycros
Good Citizen / Bon Citoyen

Thanks everyone got it all resolved now

Anonymous
Not applicable

It's easy to imagine these providers can technically do just about anything. But either profit-driven policies or CRTC requirements can severely limit that. Especially on a port-out.

Oh you wanna leave??...talk to the new provider and follow the standardized procedures that they can supply.


@computergeek541 wrote:

@HALIMACS 

Discarded SIM card or not, the Bell account must be reactivated to port. Bell might be able to manaully approve a transfer but it cannot be done if the account is closed. Either way, the SIM card could be replaced.


Yes, @computergeek541 

 

Figured that as well, thus prompted my earlier reply of similar feedback.  

 

Curious to see how well Bell with work with this OP toward that end.

@HALIMACS 

Discarded SIM card or not, the Bell account must be reactivated to port. Bell might be able to manaully approve a transfer but it cannot be done if the account is closed. Either way, the SIM card could be replaced.

Bell already cancel the service, i wonder if there is another way to port over the number without reactivating a SIM and a SMS.  Maybe since it's Bell's fault (kinda), they can just allow to release the number to PM.  But Bell might push back and said the OP asks them to cancel the account. 

 

Let's hope it will work out

HALIMACS
Mayor / Maire

@computergeek541 

 

The OP says they discarded the Bell SIM card - will reactivating the account help in this case if OP cannot receive a confirmation text?

 

It'll be interesting what the PM porting number tells them- I suspect they will need to call Bell to approve the port.

HALIMACS
Mayor / Maire

@mindycros 

 

Incoming calls are usually the last function to work.

 

You could try:

  • rebooting your phone,
  • toggling airplane mode on and off,
  • removing and reseating your SIM card
  • reset network connections

 

Here's the information article on porting:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

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