Can't put in credit card for autopay

[optimus234]

I'm done I have tried every way to put in credit card info including multiple different credit cards new address old address everything I can think of and the program doesn't want my credit card. I am beyond frustrated admin please do it for me.

Kevin

[HALIMACS]

@optimus234 

Your best bet would be to wait an hour before trying again.  Multiple failed attempts may trigger errors. 

Clear cache and cookies and open an incognito tab, preferably from a different browser, and try and putting the card info again.

[darlicious]

@optimus234 

You can certainly have the moderators add your card for autopay. For future reference here is my method adding a card and/or making payments. Note the emboldened paragraphs if you consider trying again on your own. Best of luck.

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

1. Reboot your device.
2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
3. Choose replace card rather than remove card.
4. Copy your address from your billing statement.
5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
7. USE ALL CAPS if necessary.
8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

[gpixel]

@optimus234 have you tired using all capital letters? if there is a middle name enter it in your first name or last name box

[Triguy]

 If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Also try using a different browser and incognito mode.

Clear your cache and cookies then reboot.

[dabr]

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@optimus234 wrote:

I'm done I have tried every way to put in credit card info including multiple different credit cards new address old address everything I can think of and the program doesn't want my credit card. I am beyond frustrated admin please do it for me.

Kevin

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@optimus234    Try clearing your cache/cookies and use a browser with incognito/privacy mode enabled.  Makes sure the name/address being entered duplicates exactly your CC statement and no spaces for postal code.

[kb_mv]

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@optimus234 wrote:

I'm done I have tried every way to put in credit card info including multiple different credit cards new address old address everything I can think of and the program doesn't want my credit card. I am beyond frustrated admin please do it for me.

Kevin

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@optimus234 When all else fails, contact a moderator and ask them for help.

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve.

7. Provide log in info of Self Serve account.

8. Follow prompts.